Verified · May 28, 2023
“Wonderful easy process, thank you!”
Michelle R. · Hamburg, MI
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 188 of 337 · newest first
Verified · May 28, 2023
“Thank you do much for all your help! I started off with Tara, she was so very helpful! Then wen on to Carli , she also was just the best. !! We just love our new puppy! So happy beyond believe…. Also door to door transport was the best!! Thanks again”
Diane G. · Tewksbury, MA
Verified · May 28, 2023
“From start to finish Pawrade has been excellent. When I first talked with Paul and the rest of the staff I had nothing but friendly and courteous service all the way until we received Oscar in our arms. In all honesty I can't remember a more professional and respectful service from anyone I have ever had dealings with. Thank you Pawrade, and Thank you again to Jaccob, Oscar's nanny who delivered him to us and explained everything in such a well mannered and professional way. Thanks to all. We are very pleased with our experience. ”
Darius T. · Peoria, IL
Verified · May 27, 2023
“The breeder was nice and onetime. The puppy is very happy and healthy . She is a blessing. Really worth the price. ”
David A. · Lorain, OH,
Verified · May 27, 2023
“Pawrade did an outstanding job in making this transaction so smooth and easy. I was always kept in inform of what the next step was. My labradoodle pup arrived on time and he is perfect...my friends now want to get their fur baby from Pawrade now and I stand behind Pawrade 100%.”
Ayana S. · Medford, NJ
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · May 26, 2023
“Great experience ”
Daniel T. · Roseville, CA
Verified · May 26, 2023
“Everyone was very helpful, and I especially enjoyed and appreciated all communication with Lois. I chose the pampered pet travel/delivery, and Jason and Lloyd of The Puppy Wagon were wonderful and kept me apprised of their ETA and my puppy's well being every day. They delivered my happy little puppy to me very well cared for!”
Dana M. · Missoula, MT
Verified · May 26, 2023
“We are over the moon in love with our new fur baby logan! Thank you so much for all of the communication, informational packets and emails and for personally delivering Logan to our door. This is the best experience we have had with purchasing a new puppy and we will continue to come to you. Our puppy was healthy and happy and we appreciate all the kindness and tlc you give each puppy. ”
Karen R. · Selden, NY
Verified · May 25, 2023
“We are THRILLED with our puppy! She is even better than we had imagined! She is precious! The whole team was excellent. You just have to trust their leading. They have this process down. It was great to meet our drivers, Lloyd and Jason. They took perfect care of our pup along the way. They are professional and great communicators. We will get our next puppy from Pawrade. I would love to get the same breeder! This puppy is perfect and we are overjoyed! Thank you Pawrade!”
Mike & Karen M. · Allyn, WA
Verified · May 25, 2023
“This was by far an excellent transition. Everyone has given great communication all along the way. Thank you so much!”
Jim D. · Knoxville, TN
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 25, 2023
“I gave this company a 4 because the woman Amber that helped us find our new fur baby went above and beyond however once we did the transaction the delivery scheduling was awful they could not accommodate me at all!! However the team that delivered her to us was amazing!! The schedule system needs alot of work and the liaisons were uncommunicative at all and kind of rude!!”
Maria T. · Montauk, NY
Verified · May 25, 2023
“He arrived 5/24/2023 at 11:00pm full of energy! Makoa is part of my family now - 3 furbabies and myself. ”
Dolores B. · Collinsville, OK
Verified · May 25, 2023
“Was an exceptional experience. Everyone so nice. My puppy a joy. Love her so much. Her name now Stella”
Arlene Andres · Algonquin, IL
Verified · May 25, 2023
“Thank you! We Love our puppy!”
Monique B. · Bloomfield, CT
Verified · May 24, 2023
“Things are looking good so far. Beautiful Pup. No on to potty training!”
Dan M. · Reno, NV
Verified · May 24, 2023
“Overall we were very pleased with the way the transaction was handled. And, more important, we are loving our new puppy. Took off 1 star only because the communication was not 100% clear. We did now know we would have to pay in full well in advance of the day we would pick up our dog. And, info about the breeder or how we would even pick up the puppy was slow in coming. But in the end, everything worked out fine.”
Dennis & Erica A. · Chesterfield, MO
Verified · May 24, 2023
“Great place to get a puppy. Delivery was fantastic right at our front door. ”
Karen W. · Madison, CT
Verified · May 24, 2023
“Pawrade was much appreciated. Finding our perfect puppy was made easy with their help. ”
Mary C. · Thousand Oaks, CA
Verified · May 24, 2023
“In a world of scams these days I can honestly say I'm super glad I chose Pawrade as the people to trust. I'm absolutely extactic about my new little girl. She's every thing that was advertised & so much more. Second only to my son, she is everything!!! From the first interaction with Pawrade to receiving my little girl, everything was outstanding. If ever I'm looking for another family member in the future, I'll be sure to look through Pawrade. Outstanding job guys. Thank you so much. Nick & Åse (oh-suh) Grandy”
Nick G. · Federal Way, WA
Verified · May 23, 2023
“Thank you so much for delivering my precious baby! It was a easy process always communicative. I would def use again. ”
Candace J. · Santa Clarita, CA
Verified · May 23, 2023
“All my questions where answered. Everything went smoothly. The anticipation was killing us! We could wait to meet our new baby girl! Thank you Pawrade!!”
Laura H. · Fontana, CA
Verified · May 23, 2023
“Lots of information overload. Multiple e-mails and texts. Very hard to keep up with the rapid fire communication. It is easy for important messages to be overlooked b/c of too many e-mails and texts.”
Clarence C. · Fort Worth, TX
Verified · May 23, 2023
“Puppy is perfect!!! Playful and full off energy!! The service was great, fast respond for all my questions...”
Iwona T. · Staten Island, NY
Verified · May 23, 2023
“Have been looking for an English lab for months, found a breeder, but it didn't work out. Found Pawrade and found the perfect puppy, easy to deal with, and love my puppy.”
Nicolette P. · Yorkville, IL
Verified · May 23, 2023
“We are in absolute love with our Maltipoo, " Emme". Communication and professionalism was stellar! We would highly recommend Pawrade! 🐶🩷”
Marianne C. · Danvers, MA
Verified · May 23, 2023
“I felt very reassured that our puppy came from a dedicated family breeder. Everyone I spoke to or messaged with was very helpful, knowledgeable and patient. They answered all of my questions. I never thought I'd buy a puppy online, but this felt good and we love our new pup! Pawrade is passionate about puppy wellness. Thank you for helping us find our new family pet! ”
Tracey S. · Pasadena, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.