“Very efficient process, while being scrupulous in breeder/buyer vetting.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“So glad you were here for me and that you found the perfect puppy for my family.your the best”
“Everything went as expected. ”
“Overall, very easy and efficient to work with Pawrade. I greatly appreciated the ease of communication and the Puppy Guide with checklist and things to prepare for. I would have liked to see more consistent communication between Customer Service and Travel Consultant.”
“Such a great company! Super easy process to get our new fur baby. Definitely would recommend this site again!”
“We're really happy with Hadley! The transport was a little strange. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade did a wonderful job with the purchase of my beautiful Shiba Inu. It's sad that there is a very real need for this service as there are so many SCAMS with purchasing puppies. I was sure I was scammed, but not at all. Pawrade earns all 5 stars from me and I am so grateful for all service agents who helped in the process. Every question I had and request I made was attended to with great care. Thanks Pawrade!!!!”
“Amazing! Love my new puppy and so healthy!”
“Overall, my experience with Pawrade was very satisfactory! I looked for over a year at different sites, breeders, breeds, and even whether a dog would fit into our lives at this point in time. With Pawtade, I could look at puppies of many different breeds everyday! I got a realistic idea of the breed's characteristics that would blend with our lifestyle. The people were very helpful and answered any questions I had. They were extremely helpful in facilitating the final adoption and delivery of the puppy I picked. He is even cuter in real life than he was in his pictures. We are delighted with our puppy! We have only had him four days and I can't even imagine now living without him! Pawrade was very helpful to us. ”
“This experience couldn't have been better! You were always in touch with important information answering important questions. The puppy did very well the first night. We haven't had any problems with her eating, hope that continues. Thank you so much for all your help. ”
“Everything with Pawrade was easy and fun! We love our new puppy, whom I picked up myself, and she totally fits in with the family! I would recommend anyone buy a puppy with Pawrade! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Love the new addition to our family, went very smoothly and puppy was delivered quickly.”
“Super experience. Great communication. I only wish there were a way to download the original posting and pictures to keep.”
“Our experience was great! From the first contact all my questions were answered and explained thoroughly. I was able to call & ask questions as they came up and our cute little baby was delivered to our door freshly bathed after traveling to us by auto (our choice) which took a couple days. I highly recommend Pawrade to anyone considering them.”
“The good: Excellent communication from the staff. Whenever we had a question, a response was generally pretty quick. The website was quick and easy to use when it came to selecting our new pup. The pictures were well done and up to date. We really enjoyed the updates and live tracking during our puppy's road trip. The bad: The food listed in the messages was incorrect (or rather, not specific enough), which left us getting the food on the exact same evening that our puppy arrived. We had to ask multiple times for the brand name of the food and it took a while to get a picture of the bag from the breeder. The brand wasn't a generic name either, so we had to order from a very specific website, which added to the delays. It worked out in the end, but had the exact food been listed correctly from the start, it would have saved a lot of stress and confusion. Our puppy also has giardia, tape worms, and coccidia upon the fecal test coming back. No blame, but worth noting.”
“Love my new puppy now called Poppy! She is a delight She is sweet and looks like she was well cared for and socialized, Only she does have Giradia and hookworm, which is disconcerting.”
“First thank you Pawrade I found my lovely George he is very calm quite.❤️❤️ trusted quick friendly people.God bless.”
“This was an amazing process. From the beginning to the end, I always had contact and access with someone to help answer questions or inform me of the next procedure. The staff was very pleasant and truly cared about the puppy and my family. We love our new golden and he has already adapted and adopted us as his own ! We are looking forward to many wonderful years together. I can not thank this company enough for the joy they have brought to my family.”
“Never going to purchase from you again. ”
“Safe and secure transaction, thorough process with excellent and prompt communication/ customer service. I highly recommend to anyone looking for a new fur-ever friend.”
“I couldn't be more disappointed with this experience. I am so saddened by how my puppy was treated. When we first considered this purchase we called and asked where the breeder was located and were told Missouri. When we asked how we would get the puppy from Missouri we that they have an amazing travel concierge and they take great care of the puppies. We considered driving to Missouri, but were discouraged from doing that because it would be better for the puppy to take a flight and arrive in one day. After we had already paid for the purchase of the puppy and the additional travel purchase, we learned that the $700 doesn't pay for flight travel, but rather having someone drive the puppy to us. We stupidly made the assumption that this meant STRAIGHT to us. The day of travel we learned the route would be MO, OK, TX, NM, AZ, CA, NV, UT, WY and then CO. Our puppy was in his kennel in the van for over 90 hours. Unacceptable! This should absolutely be disclosed by Pawrade before purchase!”
“I just love my new member to my family. Is playful and very smart. She wakes me up to potty. She's all most potty trained that's just how smart she is, she wakes me up with kisses. Like to thank pawrade for everything they have done for me, Emma, Renee and Donna. Thank you from the bottom of my heart.”
“This was the easiest, safest and most professional transaction I have ever dealt with in a major purchase. Everyone from the beginning to the very end made this exciting and I love my Maltipoo/Owen now manned Oreo!! Thank all of you very much!”
“I took my time getting a Dog as they are very Expensive, but Pawrade has the Best Variety of Dogs you could ever ask for. On the Day of my Sons 15th B. Day, I saw Ozzy ( Cavapoo) and knew right away, he was the one. And he is everything we could hope for! Pawrade made it all so easy too. And the Delivery service was excellent! Best decision I Made was sticking with Pawrade & getting the right Dog. Thx!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


