“In the beginning, communication was consistent and there was a quick turnaround for responses which I thought was very professional. I thought I had one main point of contact to stay with me through this whole process but I've had a couple. Which is fine, but it seems like once the transaction was completed and the dog was delivered, getting a response on questions/my concerns to make sure I'm submitting the right items within those important 72 hours is delayed leaving me to feel a bit ghosted. I've called, left a message, and emailed. I never got a call back and I'm still waiting on a response via email if my vet wellness doc was received for the health guarantee. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Whole process was great from start to finish. Everyone who was involved was great! ”
“We have had our Soft Coated Wheaten Terrier for a week and she is perfect! Nice and healthy and, of course, adorable! Sales team and customer service team was great. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was a pleasure doing business with your Staff all people involved were careing and knowledgable and helpful. I thank all people involved for the great job. Thanks to all. Leif Gren.”
“My experience buying Glenda has been perfect from beginning to end. My representative answered all my questions leading up to my purchase, and the Pawrade concierge kept in touch with me every step of the way before and after she arrived. They also sent me very helpful tips for pre-arrival and post-arrival. I chose to have our puppy brought to us in a van and they arrived in a couple of days (though I was told it could take a bit longer): she was washed, happy, healthy, and they must have told her all about us because she nearly leapt into my arms before we were even introduced. During the required Wellness visit, our vet said she is "perfect." I continue to get my questions answered by Pawrade with helpful, friendly advice. She is pure joyful energy.--who doesn't need that these days? Maybe that's why I had to buy a second puppy (a playmate for Glenda); the second one will be here in a week!”
“This process was exciting and a bit nerve racking all at once, but I was blessed when my little puppy arrived. The staff throughout were very helpful and reassuring. The delivery people were amazing. I now understand the immediate delivery from pickup with the little puppies in trying to reduce any stress until they arrive at their new homes. The emails and literature to read were also overwhelming but this covered so much helpful information. I did have a rough start with low blood sugar causing an issue, but I have her back on track now. I trust that if I call any staff, that my questions will be answered. I would recommend Pawrade with confidence to anyone wishing to adopt a new family member. ”
“Payment by PetPay.com is easy with including all fees clear and understanding. Pawrade has puppy health insurance included in the total price I don't like it tied with Metlife insurance for pet.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very good to work with, they answered all of our questions, and even set up a zoom call with the breeder. They gave updates through the entire process which helped us feel secure that it wasn't going to be a scam. ”
“Greater than I could ever expect. ”
“Everything went great, except I was not given a phone number for the breeder. ”
“We are very happy with "Lucy". She arrived in great shape and she even used the puppy pad on her first try. Thanks for making this an easy transition.💗🦴”
“Great process, transportation services worked well.”
“In love with Tripp!”
“I totally love Alexander. He sleeps on my lap during the day and he sleeps in bed with me every night cuddled up to me. He loves to play with his toys and the cats are getting adjusted to him. Linda Martyn”
“We absolutely LOVE little Parker!!! The breeder was such a sweetheart and made the whole process a breeze. We drove 9 hours to pick Parker up since we wanted to pick him up in person and he was just the sweetest little man and made the drive back even better. ”
“Exceptional service throughout the whole journey!!!!”
“Delivery of my Lizzie was wonderful. I was able to track her journey and she appeared to be well cared for on her trip. Not happy that her weight was not accurately disclosed by Pawrade even when I asked her weight. Dealt with Kenny on a daily basis, but after my purchase was complete, there were to many people to deal with.”
“Pretty amazing team, & Good service too, thank you all. Xoxo Annora and family”
“I am in love with my golden doodle puppy. The process was fairly painless. My questions were answered along the way and she arrived as scheduled. She was not microchipped. I thought she was supposed to be. Happy to have her home with me. ”
“Excellent and quick communication. Smooth process. And our puppy is every bit as adorable and healthy as advertised.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


