Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 187 of 337 · newest first
Verified · Jun 3, 2023

“In the beginning, communication was consistent and there was a quick turnaround for responses which I thought was very professional. I thought I had one main point of contact to stay with me through this whole process but I've had a couple. Which is fine, but it seems like once the transaction was completed and the dog was delivered, getting a response on questions/my concerns to make sure I'm submitting the right items within those important 72 hours is delayed leaving me to feel a bit ghosted. I've called, left a message, and emailed. I never got a call back and I'm still waiting on a response via email if my vet wellness doc was received for the health guarantee. ”

Priscilla P. · Daytona Beach, FL
Verified · Jun 3, 2023

“Whole process was great from start to finish. Everyone who was involved was great! ”

Tommy T. · Naples, FL
Verified · Jun 3, 2023

“We have had our Soft Coated Wheaten Terrier for a week and she is perfect! Nice and healthy and, of course, adorable! Sales team and customer service team was great. ”

Lauren G. · Colorado Springs, CO
Verified · Jun 2, 2023

“He awesome. you guys are great. Very happy pup.”

Susan M. · Islandia, NY
Verified · Jun 2, 2023

“Love it!!!!!”

Tomas R. · Bolingbrook, IL
Verified · Jun 2, 2023

“From start to finish Pawrade was very attentive, professional and caring. The whole process is very organized! What a pleasure to work with. My new baby is amazing! Definitely recommend.”

Alexa H. · Jacksonville, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 1, 2023

“It was a pleasure doing business with your Staff all people involved were careing and knowledgable and helpful. I thank all people involved for the great job. Thanks to all. Leif Gren.”

Leif G. · Ft Lauderdale, FL
Verified · Jun 1, 2023

“My experience buying Glenda has been perfect from beginning to end. My representative answered all my questions leading up to my purchase, and the Pawrade concierge kept in touch with me every step of the way before and after she arrived. They also sent me very helpful tips for pre-arrival and post-arrival. I chose to have our puppy brought to us in a van and they arrived in a couple of days (though I was told it could take a bit longer): she was washed, happy, healthy, and they must have told her all about us because she nearly leapt into my arms before we were even introduced. During the required Wellness visit, our vet said she is "perfect." I continue to get my questions answered by Pawrade with helpful, friendly advice. She is pure joyful energy.--who doesn't need that these days? Maybe that's why I had to buy a second puppy (a playmate for Glenda); the second one will be here in a week!”

Glynn A. · Santa Fe, NM
Verified · Jun 1, 2023

“This process was exciting and a bit nerve racking all at once, but I was blessed when my little puppy arrived. The staff throughout were very helpful and reassuring. The delivery people were amazing. I now understand the immediate delivery from pickup with the little puppies in trying to reduce any stress until they arrive at their new homes. The emails and literature to read were also overwhelming but this covered so much helpful information. I did have a rough start with low blood sugar causing an issue, but I have her back on track now. I trust that if I call any staff, that my questions will be answered. I would recommend Pawrade with confidence to anyone wishing to adopt a new family member. ”

Donna B. · Binghamton, NY
Verified · Jun 1, 2023

“Payment by PetPay.com is easy with including all fees clear and understanding. Pawrade has puppy health insurance included in the total price I don't like it tied with Metlife insurance for pet.”

My P. · Houston, TX
Verified · Jun 1, 2023

“Thank you very much for our wonderful beabull puppy, Gene! It has been a great experience, and Gene is adjusting well to his new home! ”

Caroline S. · Swedesboro, NJ
Verified · Jun 1, 2023

“We received Caroline today 5-31-2023 and are very content with her. She is so calm and right away got comfortable with the environment. Can't wait for her to grow with our family. Thank you”

Noe & Cynthia G. · Edinburg, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 1, 2023

“Very good to work with, they answered all of our questions, and even set up a zoom call with the breeder. They gave updates through the entire process which helped us feel secure that it wasn't going to be a scam. ”

Josh H. · Wilmington, NC
Verified · May 31, 2023

“Greater than I could ever expect. ”

Kim G. · Cambridge, MA
Verified · May 31, 2023

“Everything went great, except I was not given a phone number for the breeder. ”

Ralph T. · Pagosa Springs, CO
Verified · May 31, 2023

“We are very happy with "Lucy". She arrived in great shape and she even used the puppy pad on her first try. Thanks for making this an easy transition.💗🦴”

Pat S. · Rio Grande, NJ
Verified · May 31, 2023

“Great process, transportation services worked well.”

Jen B. · Haymarket, VA
Verified · May 30, 2023

“Did good job”

Jackie F. · Woodbine, MD
Verified · May 30, 2023

“I totally love Alexander. He sleeps on my lap during the day and he sleeps in bed with me every night cuddled up to me. He loves to play with his toys and the cats are getting adjusted to him. Linda Martyn”

Linda M. · East Hartland, CT
Verified · May 30, 2023

“We absolutely LOVE little Parker!!! The breeder was such a sweetheart and made the whole process a breeze. We drove 9 hours to pick Parker up since we wanted to pick him up in person and he was just the sweetest little man and made the drive back even better. ”

Malgorzata B. · St. Charles, IL
Verified · May 30, 2023

“Kimberly is perfect! Great job by Pawrade in helping me find and gett my perfect, healthy boxer girl. Thank you, Lisa”

Lisa L. · Buena Vista, CO
Verified · May 30, 2023

“Exceptional service throughout the whole journey!!!!”

Elizabeth R. · Bethany, CT
Verified · May 30, 2023

“Delivery of my Lizzie was wonderful. I was able to track her journey and she appeared to be well cared for on her trip. Not happy that her weight was not accurately disclosed by Pawrade even when I asked her weight. Dealt with Kenny on a daily basis, but after my purchase was complete, there were to many people to deal with.”

Rae V. · Brick, NJ
Verified · May 29, 2023

“Great Experience”

Shawn V. · Cannon Beach, OR
Verified · May 29, 2023

“Pretty amazing team, & Good service too, thank you all. Xoxo Annora and family”

Desiree C. · Boston, MA
Verified · May 29, 2023

“I am in love with my golden doodle puppy. The process was fairly painless. My questions were answered along the way and she arrived as scheduled. She was not microchipped. I thought she was supposed to be. Happy to have her home with me. ”

Chris G. · Tucson, AZ
Verified · May 29, 2023

“Excellent and quick communication. Smooth process. And our puppy is every bit as adorable and healthy as advertised.”

David J. · Binghamton NY
Verified · May 29, 2023

“Smooth transaction between breeder and us. Picked up a beautiful Beagle girl puppy. She did so well during our 8 hours drive home. Unfortunately she had a common parasite which Vet is treating.”

Anita S. · Mundelein, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.