Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everyone was very nice and very professional. We did have a few grey areas with delivery, but at the end of the day our new puppy Harper "Rosa" arrived staff and sound 24 hours ago and my wife and are totally in love with our new girl. The transportation team was excellent as well !”
“We have had dogs for over 60 years, however have never bought one sight unseen until now. We got the toy poodlepuppy (nicknamed Charlotte) (this afternoon from a private nanny (Doug) who flew her to us from Chicago to Durango, CO where I met him. She arrived healthy, happy, and cuddly. I was very impressed with his care and compassion. ”
“Her name is now Savvy Anne. She had her first med check with her vet, Dr, Hartman today. Perfect health. She is adorable and when playing with toys reminds me of a small bucking pony or kitten. I will send pictures as soon as I learn how this weekend. She sleeps with me at night & wakes me up to PP. she's only been here since Tuesday morning June sixth. Very gifted & precious. The only complaint was on me. I'm not computer literate anymore.. I've been retired for 11 years.. ”
“Wonderful Experience! Thank You so Much!!”
“Our little guy arrived ahead of schedule and we were so happy for that! He is very happy and healthy and has made himself completely at home already 🥰”
“We are very very happy from start to finish. Everyone Who I had spoken to, e mailed. Very professional and informative.. I'm very happy with my little. yorkie.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I'm absolutely obsessed with my new baby he's the sweetest. The breeder was very kind and the purchasing process was easy. I did have some issues with communication through the website. I didn't get the address or contact info for the breeder until the night before I had to pick him up. Sounded like she gave a lot more information to the person I'd been working with but it didn't get passed along and she apologized for them. It was over all a very good experience, just getting travel information was stressful. ”
“We are very happy with the process of getting our puppy from the beginning of finding our puppy through your advertising to picking up our puppy at airport from nanny. The nanny was very helpful and protective of puppy which I liked very much. Thank all of you for your help in getting puppy to me. ”
“Great dealing with the people from Pawrade!! They stayed in constant communication with me. Devin, and Donna were a joy to deal with. But the most important part was the puppy I purchased!!! He is way beyond my expectations!!! I would give Pawrade more stars if possible!!! Thank you!!!”
“I'm very happy with Bubba. Heia perfect match and you made everything easy from updates and travel. I would highly recommend you to anyone looking for that special fur baby.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Things went fine but for people like me that cann't use a cell phone or computor, it made it challanging. There was a 100 dollars off on our dog but wasn't passed on to me.”
“My puppy is beautiful and healthy. Your selection of his breeder was excellent!”
“Glitter is now JuJu Bee! She settled right in from the minute she arrived. I was worried because I had a houseful of family that day and I thought she would be overwhelmed. Nope! She immediately enjoyed everyone loving on her. It's been wonderful. Her vet visit went well. No health issues. ”
“We are so happy and excited to have our puppy home with us. He is everything we were hoping for and we were very pleased with working with Pawrade. All of our contacts were polite and helpful. They were there to answer any questions we had, and they did everything they promised they would do to help us find a healthy, happy puppy. ”
“We are in Love with our new Family Member "Winston" - a handsome Pembroke Welsch Corgi "Tri-Color" that has won the household over in just a few short days. His new brother and sister have taken him in with open paws, and so have his human brothers. Mom & Dad could not be happier. The entire process was fantastic from the start, the concierge was kind and extremely helpful then through the payment process to booking transportation. We had Winston fly with a Pet Nanny and that Man was extremely kind and very professional with our new bundle of joy. Everyone did their part professionally and with great care for our puppy. The puppy's safety was and is always at their core. There were some bumps in the transportation road (but when is there not when flying) but the Nanny handled them with grace. The entire time there was communication between us, and no matter what was happening the Nanny and team kept us up to date. The transfer was smooth and so very exciting. Definity recommend them.”
“Acquiring our Bernese Mountain Dog through Pawrade was a spectacular experience. Everyone was extremely helpful, communication was spot on, and everything worked out as we planned and expected. Much appreciate your work and attentiveness. Great Job!”
“3RD PUPPY FROM YOU. LOVE THEM SO MUCH. ALITTLE PRICEY...BUT STILL GREAT PUPS”
“The whole process was so smooth and seamless. I felt fully supported and my questions were always responded to in no time at all. I picked up my puppy and met the breeder at the airport, where she gave me concrete advice, outlined the puppy's needs and schedule, along with her favorite toys, blanket, food, sanitary supplies, etc. all to have her adjust to her new environment. It was so sweet and the puppy is in perfect health, happy, and just a pure angel in our lives. Thank you, Pawrade for coordinating it all!”
“I am so happy and in love with my little fur baby. The process was smooth and the communication was excellent. I highly recommend Powrade!”
“My first experience buying a puppy online but I must say that they are an excellent team with great human qualities, my assigned concierge, Donna, is always very attentive and the people in charge of delivery are super friendly and helpful, they treated the puppy as if it were theirs. Thank you very much”
“This pup has been amazing since the moment I picked her up at the airport. She was a gift for me from my husband. And fortunately with three people in the house she chose me! Yay! A friend had recommended you guys where someone she knew wasn't scammed by y'all. Which is amazing with all the pet scammers out there. I just want to let you know how thankful I am for everything y'all did. I am so in love with this little one. My heart is full again. Thank you so so much. Amazing experience. I will definitely pass the word. ”
“Very well organized, thorough, good communication and pleasant. Would definitely recommend to others; in fact, I already have!”
“I was a little worried getting a dog this way but my worry was for nothing. I was kept informed through the seven weeks we waited for our puppy. All my questions answered in a timely fashion. I appreciated even getting an out of office message before the weekends so that I didn't worry when I wasn't answered immediately. I got updated pictures when I requested them. The breeder was very sweet when we picked up our puppy. I would definitely use this site again. ”
“Everything was great up to the last minute for to pick him up it was nerve-racking with the documentation. Max was very good on the flight home we're home safe, we crate training him it's hard 2 night I hope tonight he'll get better. I activated the Ins. With MetLife and Vet appointment on Monday for wellness check. He's a great puppy we love him so much. Thank you for everything. Pho Miller”
“Pawrade matched us with our perfect puppy! The polite and professional staff worked expediently to make our selection and transaction process easy and successful. Tony, Jaclyn, and Reagean always communicated swiftly and thoroughly to answer my questions and concerns. We definitely found a quality puppy, sweet and happy, and a great fit for our family. I would definitely recommend Pawrade to others looking to adopt a healthy dog. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
