“The transaction went smoothly. From my initial viewing and speaking with a concierge to receiving the puppy it was great. I got constant updates on everything along the way and my amazing Shiba Inu (name: Amira) arrived healthy and happy. The reason for the four stars is the communication and contact after receiving the animal were minimal. When communication is so personable during the sales pitch, it should be on the post-sale as well. It shows you care about the animals and the customer's satisfaction. Just one call from the concierge would send that message. No animal lover would feel you are interrupting their "new family member's" arrival. (CRITICAL NOTE: Do your research on this breed. I was lucky to have raised a Siberian husky two years prior. A Shiba Inu is just as brilliant, muscular, adventurous, twice as stubborn, and ridiculously courageous. These pups fear nothing, which means supervision 24-7/routine discipline training/sleepless nights. Absolutely Worth It!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Just thought that was a long drive from Indiana. I think should get discount for longer have to wait. ”
“We are so thrilled with our new puppy!!! And the staff at Pawrade was amazing!!! ⭐⭐⭐⭐⭐ Experience!! Highly recommended!!”
“Super handsome French Bulldog, thanks!”
“Excellent experience, provided a great deal of comfort and certainty to the puppy purchasing process!”
“I'm in love all over again. He is so sweet and beautiful. The process was very professional and easy to comply”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Extremely smooth process. Loving my puppy. She came in a great shape and the driver was literally holding her and handed her over. I was surprised by the fact that the breeder did not connect with us, we also did not get any contact information about the breeder and so no history at all. The payment processing company charges a lot for convenience fee, definitely there are better options out there, but the process was very obstacle free. Why does powrade excludes banfield? I am baffled. Nevertheless, again, I did receive all the medical records and puppy came microchiped already. Thank you! I am likely to use powrade again.”
“We changed Dotties name to Brookie and she is the light of our lives. She is very friendly, smart, affectionate and is everything we wanted. Shes gone fishing and kayaking with my oldest son and she has the run on the yard with my other son.”
“she is a very cute little puppy and smart, just have to work on potty-training more ”
“I had an amazing experience with Pawrade. From the first moment that I picked my puppy 🐶 to the moment that I got him home everyone was there to assist and support with any questions I had. I highly recommend them. What an amazing team to work with. 🐶”
“I cannot believe how wonderful this whole experience was. I was really nervous to buy a dog online, but she is everything our family could have ever dreamed of, and more. She is exactly as described, the pictures were great, and the staff handling inquiries did a good job communicating with me throughout the process. She arrived safe, happy, clean, and smelling great after a slightly long road trip using the ground transportation service. We couldn't be happier with our new sweet girl.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“This was such a seamless and efficient and happy process! Our puppy was delivered today and she is everything we hoped for. Highly recommend!!”
“I have to say I was so impressed with pawrade. There was fantastic communication at all times with them and the breeder. My Bella (Flower) is an absolute doll, and you can tell the breeder took great care of her. I used the pampered pup delivery service and they were great. Kept me informed the whole way. Bella didn't seem at all upset by the drive home. You can tell she was treated wonderfully. I highly recommend pawrade to anyone looking for a puppy. So professional”
“It was a great experience ”
“Pawrade did an amazing job from the beginning when I first inquired about my puppy they were super responsive and continued to answer my questions in a timely manner. I love how they get your puppy check by a vet before travel. Even when i was told my puppy had to delay his travel because he had worms they treated him and were super professional and responsive of how he was doing and the next steps needed from me. So happy with my healthy puppy!”
“GPS tracking was a bit tough considering we had no idea what parts of Florida were being visited. Future consideration would be how many stops need to be made before actual arrival at homes. Other then that drivers were pleasant Dog was clean and now that she settled in, is a terror. In a good way...lol Thank you. Our life as we know it has been made Happier.”
“Harrison (aka Emmanuel) is doing great! He is the missing addition to our family. Pawrade made the whole process of finding him and having him so easy. I loved the step by step guidance and communication. Thank you for our forever dog”
“Love my puppy you guys are the best you really care about the animals and you're very good about communicating with their new parents. Thanks for everything.”
“Puppy arrived lethargic, refusing to eat and not eating during a 4 day trip with 10-15 other puppies. puppy did not produce stool until day 4. Puppy is now in the ER with parvo and coverage is denied due to not getting required test that requires stool within 72 hours. Nightmare of an experience in every step. We are hurting for a poor sick baby and hoping she survives and have endured a huge financial burden with zero care from your company. ”
“The experience with Pawrade was excellent from the customer service to the delivery of my new puppy. I would highly recommend them to others.”
“Got my puppy this past weekend and the process very smooth and lots of communication! The staff made sure everything went well. She is a great puppy. Thank you!”
“It was a great experience and he is a JOY. He us loved so much❣️❣️”
“I love how thorough Pawrade is! It made me feel safe in the whole process. However, communication could have been a little better.”
“I am very impressed with the entire process. Communication was excellent. My new puppy could not be any more awesome. I will definitely use this company again. I have already referred Pawrade to my friends. Thank you!!!!!”
“Love this baby! She is naughty but we are working on that. Poor 12 year old Peaches is not enjoying her energy and biting! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.