Verified · Jul 13, 2026
“I was very pleased with my service. My pup was delivered when they said it would be.”
Nicole N. · Fairfield, CA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 19 of 337 · newest first
Verified · Jul 13, 2026
“Very professional yet caring reps who work with you from finding the right pet for you to whan and after it arrives. Walks you through all the steps, paperwork, and needs for your new pet.”
Tommy T. · Pelham, AL
Verified · Jul 13, 2026
“Great service, well managed, wonderful pup”
Sally B. · Richmond, VA
Verified · Jul 13, 2026
“I didn't know what to expect going in to the adaption, however everything went smoothly from the start, beginning with picking out my baby to delivery a few days later. All my questions were answered from my first inquiry to the time I was informed that my puppy was on her way. There is plenty of information provided along the way to help you prepare for your new puppy and what to expect upon arrival. I found this extremely helpful and cut down on some stress knowing that the health and welfare of the puppy is of the upmost importance. I thank the staff of Pawrade and all the individuals who participated in bringing my best friend home.”
Wesley P. · Swansea, MA
Verified · Jul 12, 2026
“I am not happy that I was sent a puppy who is a known breed for hair in their ear canal who had duel ear infections and yeast. The breeder should be discontinued from Pawtade. Very poor and added expense with vet bill. After I already paid 3K delivered. Disgraceful”
Brent S. · Williamsburg, VA
Verified · Jul 12, 2026
“Can’t say enough about Pawrade and their team. Great people with lots of knowledge about pets. I am so Happy with my Teddy! He is so Smart. They keep you informed about everything!!”
Judy W. · Fort Myers, FL
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Jul 12, 2026
“Everything went swmmingly. Things went very smooth from beginning to end. I was kept informed form beginning to end. We were kept informed from beginnig to end. Our pup arrived happy and well cared for. We appreciate how you took care of our newest family member.”
Yvonne F. · Coquille, OR
Verified · Jul 12, 2026
“We received our puppy. He was supposed to be a 2 pound Yorkshire Terrier a week ago. Cute puppy but weighed 8 pounds when we received him. No way his parents weighed 7 and 5 pounds. We spoke at length about need for it to be a small dog. Very unhappy with breeder vetting process. We are doing DNA testing to see what exact breed we got.”
David K. · Naples, FL
Verified · Jul 11, 2026
“The Pawrade experience was new to me. Everyone I spoke with were very kind in assisting me. Kudos to Donna and Ashlee. Very happy with Duke Ellington, AKA Vinny.”
Marilyn B. · Virginia Beach, VA
Verified · Jul 11, 2026
“Our nanny was great. Communication was pretty good. Overall a positive experience.”
Beverly R. · Washington, DC
Verified · Jul 10, 2026
“Love Karissa, now called Bella! She is so cute, has a great personality and loves a lot of attention! Thank you for sending us such a cutie!”
Janet P. · Bowmansville, NY
Verified · Jul 10, 2026
“We have had a very positive experience with Pawrade. From the beginning of our search to today’s delivery of our new fur baby. The process has been very straight forward and each and every time we had questions someone was ready to help us out . We would definitely use this service again in the future. We would also highly recommend Pawrade and all employees we had contact with during the process. Thanks again, Mike & Sandy Starkey”
Michael S. · Peachtree City, GA
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 10, 2026
“Wonderful people, wonderful experience and most of all Rudy is the perfect pup in every way. He is my heart !♥️ Thank you so very much to everyone involved! God Bless!”
Lucinda D. · Grovetown, GA
Verified · Jul 10, 2026
“We got the sweetest little yorkie. Her name is Lexie Rose. The people at Pawrade were very kind, helpful, responsive, and encouraging. Everything went just as it was supposed to! This is the second puppy we have purchased from Pawrade in the last two years. They are very good at coordinating and assisting with any questions or concerns.”
Tyra C. · Las Vegas, NV
Verified · Jul 10, 2026
“Chloe is a love! She adapted quickly and snuggled with all of us. Everything is perfect! Eating, drinking, pooping, peeing, and she loves to play. The only thing that was hard was waiting for her until almost midnight!”
Joy Ghiringhelli · Fort Mill, SC
Verified · Jul 10, 2026
“I am beyond impressed and thankful for having found Pawrade. The communication has been excellent and the care they took in transporting my little Gus from Indiana to NYC was impeccable. From the moment he arrived, it was as if my apartment was already his home. He transitioned seamlessly. I can’t recommend them enough”
Michael C. · New York, NY
Verified · Jul 10, 2026
“We had a wonderful experience with Pawrade! Our Maltipoo puppy was originally named Abu, but we renamed him Fred. He traveled all the way from Arkansas to San Francisco and arrived healthy, happy, and well cared for. Fred is now an 8.5-pound bundle of joy with the sweetest personality. He's incredibly loving, playful, and has been in great health since coming home. It was clear he had been well cared for before joining our family, and the transportation process went much more smoothly than we expected. We couldn't imagine life without him and are so grateful for such a positive experience. Thank you for bringing Fred into our lives!”
Chloe B. · San Francisco, CA
Verified · Jul 10, 2026
“Smoothest process. Our perfect puppy arrived healthy and happy. Thank you!”
Melissa S. · Dayton, OH
Verified · Jul 9, 2026
“The transaction has been really easy and she is a great puppy.”
Maryann T. · Parker, CO
Verified · Jul 9, 2026
“I was able to find the breed of puppy that I want and was kept informed during the process”
Robert O. · Lansing, IL
Verified · Jul 9, 2026
“I will always refer this company they are the best. Thank you very happy with them and my decision I salute you”
Donna J. · Spring Hill, FL
Verified · Jul 9, 2026
“Excited to have Annie as a new member of our family!”
Cassie O. · Middletown, MD
Verified · Jul 9, 2026
“Everything was fantastic!! Very happy to have my new shiba puppy.”
Michael P. · Waterford Township, MI
Verified · Jul 9, 2026
“Excellent all the way around. From the moment I called til the time they dropped my puppy off. Always had updates on my puppy throughout the process.”
Tera A. · Eloy, AZ
Verified · Jul 8, 2026
“every expectation for this puppy was exceeded by a mile what a wonderful wonderful puppy we are so lucky and so happy thank you so much you have made our day you have made our year. He is wonderful and you guys gave us great service and we are so pleased and happy that the dog from your organization. We would highly recommend you to anyone that asked everything from the purchase to the delivery was thank you again we could not be happier.”
Robert N. · Nesconset, NY
Verified · Jul 8, 2026
“Our puppy is home! She is so precious and has brought so much happiness to our family. It was an easy process and everyone was very helpful and professional. I definitely recommend”
Deana B. · Chicago, IL
Verified · Jul 8, 2026
“Beth who is now Eevee is absolutely amazing. She behaves well and arrived looking and acting great. Thank you for making this a simple process”
Shirley R. · Las Vegas, NV
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.