Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We had an amazing experience bringing Frigg (formerly Ivana) home. Tara was wonderful answering all of my questions and helping make sure she was the right fit for our family. We were specifically looking for a small companion dog with a calm, confident temperament who could fit into a busy life with travel, family, and our large dog Odin. Frigg arrived exactly as described — sweet, easy-going, affectionate, and people-oriented. She settled in incredibly quickly, accepted grooming and handling, went for walks, and even met her 90 lb Doberman brother with confidence. The ground transport process was smooth, and she arrived happy and healthy. We couldn’t be happier with our little Queen of Asgard. ❤️”
“She is very sweet and playful.”
“Every one was help full ,things were as said and advertised ,got call backs and emails ,I would use again. thank you”
“The dog I received is AWESOME!! He trained to were pad day ONE!! He plays with the other Havanese we have nonstop!! He is sweet, gentle & fearless. I can’t believe how awesome this puppy is coming changed his name from Felix to ELVIS. I couldn’t be happier. The delivery team was great too 🙌”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Over all it was a good experience. The only slight hiccup was the initial follow up pictures of the dog we had chosen, was not our dog. But with a phone call, it was corrected.”
“Picked my puppy up 2 days ago and all went completely smooth. She is doing great. Happy with how smooth the process was.”
“I have had dogs my entire life! This is by far the best experience I have ever had! I will def be looking for my next baby at parade sooner then later! Thank you,lynn”
“Pawrade was so easy and informative. they kept me in the loop at all times and i always had a personal number to reach who i needed at all time. highly recommend. love my new Mini Dachshund Keanu”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I have to admit I was a tad nervous to purchase from an online site such as this. However, from the very beginning I was called and greeted with a warm young woman who was able to answer all of my questions and guide the process in the adoption of our sweet pup. They are extremely thorough in the process to ensure the safe arrival and to prepare me for arrival. The only thing I didn't realize is that the delivery service delivers 24/7 so be prepared that if you utilize the pet nanny you may receive your pup at 3:30 in the morning like I did. Top notch communication through the whole process and our newest member is healthy, playful, and proving to be just what our family needed. Thank you for everything.”
“you guys at pawrade are great from day 1 every thing fell in place anton aka rocky doing good it is like having supper glue to me thank you all john”
“Esmeralda is wonderful, healthy and we are beyond happy with Pawrade! Thank you so much!”
“I am very happy with how everything transpired to acquire my pup. Communication was exceptional and so made the whole process a good experience. I thought travel from Ohio to Arizona was going to be a stressful experience for her, so I was anxious about what shape she was going to be in when she arrived. I appreciated when the drivers kept me posted as to their schedule and how things were going. It’s clear to me that the whole Pawrade team tries to make for a smooth and caring process. Thank you Pam, Lois, Cindy and drivers. If I had one issue to mention it would be not being able to talk to the breeder and learn more about the parents and the pups living environment etc. before she arrived. Thank you all!!”
“We have been brawn to looking at the puppies in Pawrade and found the one we had been looking for. Everything from start to the delivery of our new puppy was faultless. I would have no problem in referring Pawrade to anyone looking to get a puppy.”
“I cannot express how awesome the entire process was and how everything went so smoothly. My puppy is soooo perfect and I am so in love with him. From his health to his coat, happiness and all you can tell he was well taken care of. Thank you Pawrade for the awesome communication, updates along the way and ensuring you have the best delivery staff to bring him home. Thank you very much. He will be loved dearly and well taken care of.”
“Very compassionate. Responsive. Informative”
“I love my new puppy’s. They are healthy and growing fast and keeping me busy. I bought a nice play pen. I bought two litter mates and they play hard. They eat and settle in for a snooze. Thank you Pawrade! 🐶❤️”
“We received our new puppy today, midday. Beautiful, sweet little baby lab. Great process working with Pawrade!”
“I enjoyed parade except for the endless paperwork. The internet process was sometimes hard to use. The site, however, did have easy access to an agent instead of going through bots.”
“Wanna thank you for taking such good care of for me, baby. She arrived here safe and sound. We played all night and now she thinks it’s time to sleep.”
“Overall, the process was great, though when asked to upload pictures or documents on the message board, there wasn't a link to do so. Also, some of the checklist instructions from Pawrade and Petpay were either confusing or didn't seem to agree.”
“I’m so happy with my puppy who is perfect! She was delivered to me safely, she had her wellness check today with the vet, and all is good for which I am grateful! Thank you! Carol”
“The pupy concierge made the experience delightfull and easy to accomplish. The express Puppies experience was flawless with frequent communication from the couriers and delivery slightly ahead of schedule. The puppy delivered was healthy, clean and exactly as advertised. He is a joy to have and loves his forever home.”
“Great service with no issues.”
“The process was smooth and someone was available to guide us through each step.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.