“I would use Pawrade again. My only reason for not giving a five star rating would be the transport. After enlisting the help of a trainer, Piper (Fairy ) came with crate aggression, numerous ticks and is scared of people and dogs. I know this was not the fault of the breeder. Transport guys were nice, but something and probably not on purpose happened that has left an imprint on Piper. The good news is the trainer and I are trying to correct this. Please let the breeder know that I would use her again and I know she would not send a puppy out like that Sincerely Sandy & Piper”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Thank you for helping us get a puppy! He is adorable and we all love him!!🐾❤️”
“Everything was wonderful delivery came at midnight. Everything was great. The people are fabulous. They do the driving and I definitely recommend you to someone else. You definitely get five stars ⭐️⭐️⭐️⭐️⭐️”
“I was skeptical about this dog site…I’ve been following it for quite awhile…As much as I don’t like dog breeding to make money…the ones who abuse this …. I got the sweetest Pom today… Everything was smooth and easy… You may talk to a few different people, but everyone is on the same page…I am happy with their service… The drivers who dropped of my sweetness were so nice and friendly… I could tell they enjoyed their job working together as a team..👍❤️🙏 I would recommend this site👍”
“Pawrade is a caring and efficient company. They provide all the necessary elements to make sure your puppy addition to your family is professional. Emily was extremely pleasant and responsive to a nervous senior couple adopting a new love to their life. Thank you all. The Mackeys”
“We were so pleased with the experience purchasing our puppy, Sophie! It was so easy and so many people were available to help us through the process. Should we want another puppy, we will definitely use Pawrade.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Adjusting well to his new home and loves being with Blush. Great exoerience”
“Using Pawrade to acquire my puppy was an amazing experience. The communication was prompt & accurate. Every step was explained in detail, including the delivery process. A number was always included in every email. The puppy is gorgeous & very affectionate! Thank you for making this very important decision a total success!!”
“Pawrade staff did well. However, I would like to let you know that the transporter of my Pup put so much perfume all over her and she is a teacup. I almost gagged when I smelled it and immediately had to give her a bath at midnight. I would recommend that when you choose a transporter that they be told not to cover up smells with perfumes. My previous transporter, make sure that the pups were bathe before they came to my house. I really appreciated that and there was no awful perfume.”
“Pawrade was recommended to me by friends who love their pup, and I’m so grateful. Every interaction I had with a team member was incredible, these folks are kind and will guide you through the pet adoption process with care. Every time I called, someone answered right away which was such a surprise at first but just shows their commitment. I even called post adoption with a question that would actually have been better suited for insurance, but they resolved it. Most importantly, I’m so in love with my pup and would absolutely use Pawrade again in the future.”
“Thank you for introducing us to our new puppy! We are thrilled and excited to have him in our lives. The emails and communication were great! I would recommend Pawrade to anyone looking for a puppy.”
“Everyone was so helpful and made the whole process a breeze. We even got our boy " Winchester " almost a month earlier then expected!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great experience! Definitely a few steps to get through but understandable when getting a puppy. Our pup is perfect in every way.”
“I was hesitant to buy a dog i couldn't see in person. I was worried about dealing with a company I never heard of . Scams are out-of-control. I'm very pleased with the professionalism, ease, communication & friendliness of Pawrade. My pup was delivered on time & safely. Not only is he beautiful but so very sweet & calm.”
“Great hand off,everything went fine”
“I am thankful and appreciative of how smooth the process was. Akira is the sweetest puppy I have ever had!”
“This is the best place to get a new puppy. No worries whatsoever. We now have two from Pawrade.”
“Great experience. Easy, communicative and our puppy is perfect!”
“Enjoyed your website very much and thought it was very well done. Good communication from staff. Seems like a good team working together. Was glad to read about the company and individual employees. That made us feel more comfortable going through with the process. We are working hard to be good pet parents! We LOVE our new puppy so much. She has already brought us so much happiness. Thank you!”
“Communication was great. Driver was quick and efficient during the transfer. Rated 4 because we are expecting a credit. Kinsley had champion bloodlines but did not pass the physical. Lauren's price was around $1,800. When can we expect that refund?”
“Eddie came to my home and blended in with my other dogs right away. He is a very well socialized Yorkie and settled into his new home quickly. He loves to snuggle with me and gives lots of kisses. Pawrade did a great job keeping me informed about Eddies’s current routines and needs. I would recommend Pawrade to anyone looking to buy a puppy to add to their family.”
“Our little girl arrived on time and was cuter and sweeter than we could imagine. She already has been responding to her new name " Hachi" and comes running when called within two days. Thank you pawrade for making sure our new family addition was given the love and care from her breeder on her journey to us.”
“The entire process of acquiring my Iggy via Pawrade was straightforward and supported by direct and timely two-way comms with staff there. It is clear everyone involved cares about these animals and places their wellbeing as their number one priority. All of that develops trust, and they earned it.”
“Smooth and easy, every question answered and very thorough on the process. Very impressed with Pawrade.”
“From the very beginning of the process until the moment Chu-Chu arrived safely at my home, my experience with Pawrade was excellent. As a first-time customer purchasing a puppy through an online broker, I naturally had many questions. Every representative I worked with was professional, courteous, patient, and responsive. Donna, Liz, Reagean, Ashley, Brenda, and the rest of the team consistently kept me informed and made me feel comfortable throughout the process. xpress Puppies did an outstanding job transporting her from Missouri to North Carolina. They kept me updated during her trip, answered my questions promptly, and delivered her safely. Chu-Chu arrived alert, healthy, and in excellent condition. Within 24 hours of arriving home, she was eating, drinking, playing, and settling in beautifully. My veterinarian examined her the next day and was very pleased with her overall health. She has already become a beloved member of our family. Overall, I couldn't be happier!”
“This is my second time buying a puppy from Pawrade, both Pomeranians. Pawrade exceeded my expectations three years ago when I bought my first one and they exceeded my expectations on my second. I know if one day I can convince my girl on getting a third Pomeranian Pawrade with out a doubt will be who I'm using in the future. Thank you to all the staff that was with me all the way throught . Hope to do business agian.”
“Thank you Pawrade, especially to your stuff! From Emily to the delivery crew Jacob and colleague. They helped make the process not stressful as I had imagined it would be. Handsome H. got home safe. He’s very handsome and wonderful. Thank you.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


