Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade was a great way for our family to find a new puppy. We enjoyed viewing all the choices online. When we made our choice there was support every step of the way. ”
“Al principio dude por tanto fraude que hay pero no fue así todo estuvo de profesionales muchas gracias por todo muy atentos con sus clientes ”
“I had a great experience with Pawrade. There was great communication every step of the way. The only reason I am giving 4 stars instead of 5 is because they delivered my puppy in the middle of the night. I would've preferred to pick a more convenient time. Besides that the service was great ”
“I had the best experience getting my new pup from Pawrade. I was a little nervous as I've never looked for a puppy online. Right from the beginning of my search to after my fur baby came home Pawrade was so helpful. The communication from everyone involved was top notch! The delivery process was so smooth. Our Bella had the best of care! Thanks again!”
“You guys did great!!”
“I wanted a slightly older Boston Terrier puppy because I didn't want to do all the training with a little one. I could not find one anywhere. I found my perfect pup on Pawrade. He was 18 weeks old and adorable. I picked him up out of state and drove him back home. I could not ask for a better pet. He is healthy and beautiful. He has an incredibly good temperament. I had a scare shortly after I got him home. An inexperienced vet incorrectly diagnosed him with a health issue. I was terrified and didn't know what to do. Both the breeder and Pawrade were supportive and guided me through the process. I could not have had a better experience.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was a great experience. Very professional team that help us to meet our fur baby.”
“Pawrade is one of the most professional companies I have ever dealt with. I had major issues and questions regarding my puppy purchase and they stayed patient, informative, and attentive to every single concern. For sure, there is a premium purchasing through Pawrade but I can attest it is worth every penny. I highly recommend Paqrade for your next High quality puppy purchase. Pawrade has my permission to give out my cell phone to anyone who needs a live reference. Thank you for everything, Pawrade!!! ”
“This process was so easy and helpful. Everyone was friendly and very responsive. We got our new puppy Reba and we love her.”
“My puppy is everything I could have asked for, only reason it's not 5 stars is cause the process was stressful and lengthy. Multiple delays and repeat listings went up of the dog I had reserved, and it had me concerned if this was legit. The customer service was great, they quickly took care of issues and assured me otherwise. So glad I went this route though as I wouldnt trade my little boxer girl for anything.”
“Entire process was awesome and puppy is perfect. We love her. Nick named Astrid as Jelly Bean. Did have a question on brand of food we should use. She came with a zip lock bag of small kibble, but no label. We are very happy. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Cute pup. Nice service. I was very leery until we got her, but everything went according to plan. ”
“Todo fue maravilloso gracias por traer una mascota maravillosa a mi familia ”
“We love our new puppy! Thank you!”
“What a great service....ranks right up there with AAA. My last three doxies were rescues (someone else had put problems into these dogs) and now I can get a dog of my choice. I selected THORUS, who is now call CHISUM (after John Wayne) I selected from the picture a brown noser with BIG ears, but the real thing that got me was the 4 sec. video when the dog was excessively wagging his tail while chasing the person....not playing with the toys. I think you need more videos of the dogs...so we can see the color and movement....you can tell if the dog is a leader or a follower. P.S. I really appreciate all the notification so I do not forget what to do. I'm still looking for a double dapple with big ears! BUT this service is a heaven because you do not know who to trust. I just can not thank everyone enough for my happiness and the well-being of my healthy puppy including the transport service.”
“Very informative and available every step of the way. Akira arrived as healthy as could be and immediately marked her territory. ”
“We loved going through this process with pawrade. Everyone was so kind and helpful. They really care about doing what's best for the puppy and the family. Everything went smoothly and we couldn't be more happy and in love with our new fur-baby. 🥰”
“Smooth process with multiple moving parts all geared towards the animals well-being.”
“Our puppy is sooooo adorable and smart. We love him and are so happy he is with us. ”
“I was able to find a wonderful Lab puppy through Pawrade. Although the process is detailed, I could tell Pawrade was doing their best to protect the puppies so I did not take umbrage at the "do this" and "don't do this" nature of the many instructions. In the end I got the pup I wanted and would not hesitate to use Pawrade again.”
“Pawrade is without a doubt the BEST company to use when purchasing a puppy. I have been down this road before with other companies and have always been disappointed. Pawrade met my expectations in the acquisition of my AKC Havanese puppy. The very best puppy. The breeder Kenneth Yoder has produced a litter from AKC parents that totally meets breed standard. Pippa, as we call her, has been this "Joyous Havanese" from the moment we got her. I would like to thank the various Concierge staff that made this come about. That includes Rachelle, Shannon and Destiny. Each and every one was exceptional in finally getting my pup to me. They were kind, understanding and always helpful. The owners have chosen their staff well and I hope they can forward my sincere gratitude to them. SK”
“Took a while to get my puppy but well worth the wait! Just took him for his check up and he was already current on all his shots...”
“TOTALLY AWESOME AND VERY FRIENDLY, VERY NICE, KIND AND HELPFUL WITH MY NEW BABY PUPPY! PROFESSIONALS, WHAT A BEAUTIFUL BLESSING IT WAS FOR ME 🙏😇🥰. THANK YOU GUYS WITH ALL MY HEART ♥️, MANY PRAYERS & BLESSINGS TO ALL🙏😇”
“I had a great experience with Pawrade. Kenneth was so nice to work with. He emailed me very quickly after I was interested in my pup and set up a zoom call with Candace the breeder right away. He answered all of my questions which made me feel very comfortable with going with Pawrade. Overall amazing experience and I am so in love with my Penelope! I would definitely recommend Pawrade to anyone looking for their new pup ❤️”
“she is a percosuis baby. sleeps thru the night from day one. her sister loves her.”
“So happy to have found our new furbaby on Pawrade. He gives us so much joy! He's already one of the family!”
“This was my first time using Pawrade. The process was impressively thorough and easy. The communication all along was fantastic with the Pawrade representatives as well as with the breeder when it came close to the pick up date. I was so impressed with every step. The puppy's well being, safety and care were always at the forefront!”
“Josephine is a sweet active and affectionate puppy. I believe she was well socialized by Arlene, the breeder, and her family. I enjoyed working with Destiny of Pawrade. I was, however, very disappointed that I was unable to go the breeders home to pick up the puppy. It would have given me a much greater assurance that she wasn't raised in a puppy mill. We've renamed her to Candy. She's fitting right in with our family and is having a lot of fun playing with our 6 year old Boston Terrier Charlie. She's eating well and sleeping well. Candy is a joy to us. Thank you. Carol Hennessy”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
