Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Thank you for your support throughout the entire process ...I am in Love with my fur baby! You were responsive to every question and allayed all my fears over transport of a puppy! I would highly recommend Pawrade to anyone looking for a puppy... ”
“very happy”
“The whole team from every part of Pawrade did a great job and got my new toy poodle to me quickly and with very little stress on her. But the best part of the process is how wonderful and beautiful she is! She's immediately become a part of the family after one day. Thanks to everyone there! ”
“Communication wasn't as frequent as I would have liked, when the first puppy had some medical issues. However, they were very accommodating to ensure that the puppy was delivered safely. ”
“The puppy got here safe and sound We are enjoying having him!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade made the process so easy! Everyone was so great to work with. I couldn't be happier with my new puppy Lucy!”
“The service Pawrade provides is amazing, as their representatives give a wealth of information to you. The only thing I can say that should be improved are the requirements and communication for those requirements. For instance, I was told that I had to take a picture of the puppy with myself in it and submit that, but that was done by the drivers. Not a big issue, but I was asked to provide the picture when the drivers said they would upload it. So maybe just a miscommunication between the drivers, website, and representatives. I was also told to upload documents to the website, but there's no where on the website, that I can see, to accomplish this. Some documents were sent to me days after my puppy arrived, yet I was prompted to submit these documents when they weren't provided to me. It's just a lot of confusion, and I believe this should be worked out better between Pawrade and the drivers. ”
“She is an awesome puppy So well mannered and easy to train”
“Great experience and got the absolute perfect puppy that I was looking for with minimal hassle.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The whole process was very structured and easy. The communication was great and the signing of forms/payment was super simple. Best of all, we love our puppy!”
“Everything was done professionally. ”
“We received our puppy Maximums in the middle of the night by two lovely young men. Maximus is beautiful and growing every day. I would love to send pictures but I can't seem to do that on this page. Rochelle at Pawrade was an amazing person to deal with. Even though I am Pacific time and she Eastern (I think), Rochelle seemed to always get back to me quickly. I appreciate her kind and cheerful follow up emails. I will absolutely recommend Pawrade to other families looking for their forever pet.”
“The process was easy, the customer service was great, staff was always very friendly and responsive. Staff took the time to explain everything and respond to all of our questions. Our puppy arrived as expected, we are very satisfied!”
“We are over the moon ecstatic over our new puppy!! He is the perfect addition to our family. The team at Pawrade made this such a wonderful experience the entire process. Thank you, Pawrade Team, for everything you did to bring this sweet pup into our lives! :)”
“So great! They couldn't have been more helpful and really put the puppy first!”
“The whole experiance was wonderful from beginning to end. Buying a puppy across the country was a little scary for me but Pawrade made it so easy. My puppy was delivered right to my door. It was stress free. As far as the individual breeders go, (Tiffani and Jerald Swarnes) I can tell they work with the puppies and they come from caring homes. After the first day I could see that they strive to make sure their pups are the highest quality both in their lineage but also in the nurturing they give their pups. These things are extremely important if your dog will be interacting with kids.Thank you to the Swarnes for taking the time to give her a great start in life. If I were to ever get another puppy, I would ask for a pup from the very same breeders. She's smart, loveable and sweet. She learns quickly and she bonded to us quickly. She's goofy and funny too. I'm going to start a training program with her and I have no doubt she will excel at it. ”
“Pawrade was very helpful during the whole process of us looking for a new puppy. Cassi our new baby arrived and has brought joy into our lives since. I highly recommend pawrade and our reps, Alyssa and Cassidy. ”
“We love our amazing puppy! The transportation team were amazing and he arrived in great condition and smelled so good. It was obvious he had been paid attention to and given love on the long trip from Georgia to Arizona! The whole process of purchasing him was well explained each step. Great communication! ”
“Well equipped with helpful information ”
“The whole process, from picking out puppy to getting her delivered, was wonderful! Kenny was my first concierge contact. He was the nicest gentleman (he even called me on his day off to help finalize my purchase and answer questions). Lois was my next concierge. She was wonderfully prompt with any contacts, very informative and kind. The delivery service was selected by the breeder and I highly recommend Williams Puppy Carrier LLC. They were thorough about what to expect and put puppy needs first. I highly recommend purchasing a pet through this company!! The care and considerations provide are excellent—plus the health guarantee and insurance are an added comfort. ”
“Great and smooth transaction”
“Worst experience ever. Poor communication once I submitted full payment and my poor puppy arrived infested w ticks!! Awful breeders!!!! Pawrade did nothing to compensate me for the extra vet bills etc that I had to pay just to alleviate my puppy's condition. Going to report this puppy mill.”
“Koda is adjusting well to new home He loves his toys and play space He's getting use to his bed No problems going home Pet vet wellness check up is Monday ”
“Pawrade was absolutely excellent! We searched and picked our perfect puppy, and the Pawrade team was there every step of the way to answer our questions and guide us through the process. They provided everything from detailed information about our puppy's breeder to the logistics behind the delivery process. We have had our little guy since January, and we are so thrilled to have found him through Pawrade - excellent team and we will certainly work with them again!”
“I loved how everyone I talked to was really kind and helped explain everything that needed to get done. For being a first time pet parent, it was really nice having people to walk me through things. I am very thankful that everyone worked with me, so that I would have a great experience! I loved going through this process because I knew that my puppy is well cared for and healthy. I appreciate everything they did and I love my new pet!”
“Excellent isn't high enough. Our new girl is more perfect than ever expected. Many thanks.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
