“The entire purchase transaction was conducted over the phone while my wife and I were out shopping. It did take 30 minutes or so, but was quite pleasant using the auto phone Bluetooth. The puppy we selected wasn't old enough to immediately receive, so there was a waiting time until he traveled to us. During that time Pawrade concierge was very communicative. There is a lot of information provide covering all aspects of puppy/dog care, vet care, food, and general recommendations. The information helped us set up the house and back yard prior to receiving. We liked Pawrade assurances that no puppy mills are accepted. Overall it was a great purchasing experience. I'd recommend it for anyone desiring a specific breed. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I watched this puppy online (along with others) for a while before making a decision (had marked about 2 dozen possibilities. She's everything and more than I ever expected; pee, poop, eat, drink and PLAY. She's already obedient for as young as she is. I kept her name (Holly) as I really liked it; she's wonderful. The person working with me took time off (she was entitled to) and although there was backup, it wasn't the same. Also the shipping was confusing as I'd heard from two different companies. The best things were the actual folks that delivered her stayed in touch the whole way; all of her paperwork came with her as well as I'd requested a familiar scented item be placed with her for the trip, and it was. She's wonderful; a blessing and such a character!!! She loves everyone and the other "old lady" dog that also lives here.”
“We found our pup Norm (Jaylen) and your team made it easy to get him home to our family within a week. We love him.”
“Pawrade was great!! Very professional ,honest , and helpful. Please keep up the great work. We love our little mini dachshund!”
“Everything went smoothly and as you said.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Wonderful experience. Pawrade provided full white glove service and made every small step easy and seamless. Would recommend to all families and friends. ”
“Very pleased with your company and the way you do business. I am enjoying my precious pup Peter. He is adorable. Thank you for your service”
“We are so happy with Scruffy our Brussels Griffon. He is a perfect addition to our family. The process was easy and there was someone available to help us every step of the way. ”
“We love Seth so much. He is happy and healthy and fitting in with our family very well. Parade did an excellent job setting up the financial aspects of purchasing our puppy through Petpay, which was quick and easy to do. It took a day or so for him to recover from traveling, but that is too be expected. ”
“From the very beginning of picking our puppy, payment, forms, information, call follow ups, helping with schedules, breeder paperwork, and the long trip toget him here safely was THE BEST PEOPLE I HAVE EVER WORKED WITH. This was the most wonderful experience my husband and I could have ever asked for after losing our beloved jack Russell kodi 13years old a week before. And the drivers that drove him to our house. They kept us informed and were very friendly and takegreatcare of the puppies. So professional, Reese and dakota brought our puppy to our house and I was blown away at their kindness, respect and love of the safety of my puppy. Thank you all who made this dog possible. Miles is happy and totally healthy, took him to the vet and they loved him. Very healthy dog. All the people involved we thank you with a warm hug. This was so worth it!!!!!! God bless you all”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“My experience was wonderful. From the start with Kelly to the breeder Ashley and of course my nannie, April, who delivered our precious puppy. We are so happy to have Vincent Ronald join our family. ”
“Rita is FANTASTIC!!! The entire process from selecting a puppy to getting her home was absolutely easy. The Pawrade staff has been extremely helpful. Sarah, Carly and Morgan have been a pleasure to work with. We would highly recommend Pawrade to family and friends.”
“We have enjoyed this little pup so much. Her new name is Ellie. ”
“My experience with Pawrade was the best. I was hesitant to purchase a puppy but I did and it was great. I was kept informed with each step from beginning to the end. My puppy who is now name Coco is the sweetest dog. Thank you all for bringing me my little joy.”
“Everything went very well with communication from start to delivery, however the only issue i have is that 3 days to get a vet visit is real difficult when most places around my area require a 2-4 week period to see a new vet. Other wise the delivery was flawless and was well informed through out the travel. Steve”
“Maggie (bought as Julie) is now 9 months old, with a few puppy scares (to be expected - they'll eat ANYTHING) is very well behaved. Highly recommend the breeder as well!!! ”
“If you can afford the cost a great way to find your perfect puppy 🐶 The concierge delivery of our 3lb toy poodle was flawless. Very happy with whole process. ”
“Love our puppy! Very please with the help we got from our concierge. Everything was done very professionally. We have a healthy, happy puppy!!”
“From start to delivery the entire process was smooth and professional. Our new addition is a healthy, happy well socialized little dog. Will recommend to family & friends.”
“Excellent place to purchase a puppy, I was nervous at first as I had never purchased a pet online before, but it was a smooth easy experience. The employees at Pawrade are top notch, super helpful and friendly. The delivery service they use is also top tier, My puppy arrived happy, clean and healthy. Thanks to Everyone involved in my experience!”
“Upside: Great service. Got our pup within a few days. Made everything easy. Carrier employee was courteous and friendly. Only Downside: Having to find a vet for the 72 hour visit when I already had one for over a year with no issues (Banfield). If someone is already using a facility, they shouldn't have to find another one simply because Pawrade has an issue with them. *I couldn't find one. Luckily Banfield gave us a quick appointment because we had high standing with them. Every other vet wanted minimum two weeks notice. I am not comfortable having Kai (new name) for TWO WEEKS without being seen by a vet*”
“This feels more like a formal legal agreement than getting a new puppy. Too many different people involved who don't seem to be on the same page - poor internal communication. I won't recommend this service to anyone else interested in purchasing a new pet. The price vs the experience isn't worth it either. And, I'm not sure the "say not to puppy mills." I'd be curious what an audit of their providers, process, and website statements would uncover. ”
“Very fast and efficient process. This was my first time purchasing a dog from a breeder. Pawrade always kept me updated from start to finish. Couldn't be any happier as we love our healthy new Shiba Inu puppy. Thanks again!!”
“My puppy arrived home safely.”
“Could not be happier with our experience!!! Pawrade customer service was outstanding, answered all my questions, easy to get a hold of a live person, response was perfect. Met the breeder at dog pickup and he could have been kinder and the dog was clearly well cared for and loved. Our puppy is even prettier and more adorable than her pictures. Couldn't be more pleased with our Pawrade experience. ”
“Our new puppy is fitting in wonderfully at our home. His new sister's adore him and he is having lots of fun playing with them. Thank you for making this experience nice and easy. If I could send a photo I would. He is just so happy and so are we.”
“So happy with my adorable puppy! The communication with Pawrade was very good and consistent throughout the process. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


