Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everyone I worked with was very nice. The only thing is that it took so long to get our puppy it took 3 weeks to get her but other than that it was all good ”
“Couldn't be happier with our new pup.”
“We love our new puppy so much! She is everything we wanted, and she is so precious and beautiful! Thank you again!!!! ”
“This is my third puppy that I have purchased from Pawrade. I received numerous pictures whenever I asked for them and everyone was friendly to me. I was a little skeptical on them bringing him by driving my little boy and everything went perfect! I highly recommend Pawrade. The breeder was a wonderful lady in which he had multiple vaccinations, including rabies and his microchip. Thank you to the wonderful breeder that I experienced for my little guy Shadow, previously Pappy.💕💜💕 ”
“Our family was able to purchase a new puppy through the seamless and responsive company. They care about both the beat for you and your new puppy with all of the details spelled out. They truly care about the wellbeing of the puppies ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“From start to finish, my experience with Pawrade was absolutely painlessly amazing! I highly recommend anyone to use them if you want a furbaby that will be extraordinary!”
“It was a great experience! Lots of great communication! ”
“Puppy is beautiful. Everyone luvs her”
“Oh, I'm so pleased with everything. I feel that everything went well. Good communication, people were very pleasant. I would recommend your company to my family and friends. We'll done ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“What an amazing experience! Who knew purchasing a puppy online could be such a smooth, professional, and educational, process. Pawrade worked with me closely every single step of the way. It started from the moment I expressed an interest in our sweet girl by responding to us almost immediately and continued with answering questions, providing outstanding information to help us be prepared for her arrival, and also helping us get her to us from the breeder who lives thousands of miles away as safely and comfortably as possible. This little girl not only got taken care of very well by two very kind people who obviously love their job, but I got to take the journey with them with an app. I could see where they were, what street they were on and their ETA! Who does that??? Pawrade really wants to make sure these puppies go to homes that they are going to be cared for. What a blessing "Wicket the little Wookie of Norway Rd" has become to our family! Thank you, Pawrade! ❤️ ”
“What an amazing experience! We are so excited to have our beautiful, healthy and happy little girl, Charleigh. Thank you so much!”
“This was the best internet experience EVER. These people have the best . I could not have asked for a better deal. Thank you so much we love her so much. ”
“Pawrade staff are the kindest, friendliest people anywhere. Everyone I spoke to was knowledgable, experienced, and supportive. ”
“I'm so happy with the process. I was kept in contact by the app about what was going on and called when my puppy had to stay home for a short time due to a medical issue. The transfer team also kept me up to date when he was coming. He got here healthy and happy! Thanks for everything! ”
“First time using this website to buy a puppy and it was a great experience, and the costumer service is 10/10. Would definitely use this website again in a future. ”
“We are pleased to say how very happy we are with Molly. We changed her name to Molly at first sight! She responded quickly to that name and it stuck ever since! She brings joy to our hearts! Molly gets along with our two other boxers very well. Both of our older girls gave Molly a kidney dance, which indicates that they both welcomed her to the family, which was a beautiful site to see . In fact Molly bosses them around and plays like she's a big fur baby. Thank you so very much and especially the gentleman who brought her to us. Very professional, courteous, and kind. They did their job like pros! We are very happy with the whole experience! Thank you!”
“Thank you. Working with you was an easy rewarding experience. Your staff are efficient helpful land professional. We love our new puppy and she is perfect. ”
“I am so pleased with my experience with pawrade! I have a beautiful, healthy puppy! They we very supportive and kept me informed the whole way. I used a nanny to fly my Jasmine to my nearest airport. It was worth the extra expense and she was wonderful. My puppy had no trauma and was happy to come into my arms! I got the exact breed I wanted, a mini goldendoodle at an affordable price. I would use them again and recommend them to anyone!”
“My husband and I just received the most adorable Italian greyhound puppy! He's healthy, clean and well socialized. The whole process is super simple. Pick out a puppy, pay for your puppy and travel method, then Pawrade handles the details and logistics for you. ”
“The process was easy, once I knew what I needed to do. The most difficult part of the process was choosing what puppy I wanted to adopt. Our puppy's breeder was fabulous! We drove to pick up our puppy, so we were able to meet the breeder. He seemed deeply committed to the care of our puppy, and provided us insight to potential issues that could be minimized with certain interventions on our part.”
“Process was smooth and very thorough! We love our new puppy. ”
“Thank you for your guidance and support! ”
“As a first time dog owner and especially to the popular Corgi is hard to navigate thru the many breeders. Especially hearing of puppy mills and thoughts on pet shops. This experience thru Pawrade made it easy. You'd probably pay more than what is in the general area, but to connect to a caring breeder is invaluable and well worth the extra as well as being walked thru the whole process. Available was door to door thru auto transportation, not needing to navigate the local airports. My little guy is 6 months old, sweet and affectionate, almost a month at new home as of this writing and an invaluable addition to the family. ”
“The process took some time but it was worth it Sharon is a beautiful puppy but she seems to be afraid of men.”
“This was an amazing experience! Simple and stress free. There was a person with me every step of the process. My little man is the sweetest puppy I could have ever asked for!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
