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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 195 of 337 · newest first
Verified · Apr 12, 2023
Sully · Poodle, Toy

“We are thrilled with our puppy, a toy poodle. He is so cute and happy and also brilliant. The transaction was easy, Reggie (we renamed him, he is now "Sir Reginald the Woof") arrived exactly when he was supposed to, delivered to our door. He is already having a magical life and has passed his first vet visit and first few outings with flying colors. I am so happy I worked with Pawrade - they made it really easy!!”

Vivian S. · Princeton, NJ
Verified · Apr 12, 2023
Pete · Havanese

“This is day 4 for our puppy. We had 3 dogs before him. I have to say so far he is the most lovable and intelligent puppy we ever had. He slept through the first night until morning and has each night thereafter. He gives an indication of when he needs to go outside and eats well and drinks plenty of water. He is even learning how to fetch a ball already. The transfer was easy but took 26 hours (across several states) due to other puppy deliveries. The driver was extremely nice and seemed very knowledgeable concerning the puppies. Also, he notified us at several times where he was on the journey. Our pup arrived very clean and happy. I would highly recommend the breeder and havanese breed for any empty nesters or seniors. We are actually already thinking about another havanese to keep him company. All in all a very, very pleasant and heartwarming experience. We thank all of the folks involved at Pawrade for making this possible.”

Terry K. · Medford, NJ
Verified · Apr 12, 2023
Belinda · Poodle, Miniature

“Amazing I just got my baby girl Belinda but new name is autumn and omg I've never thought this day would come. So happy she is now home with her family and the process was not bad whatsoever worth every dime. Best thousands I've ever spent. Thank you pawrade for making my heart melt with such a beautiful sweet little girl ”

Jessica R. · Springfield, MA
Verified · Apr 12, 2023
Sewall · Beagle

“Very happy with getting a puppy from yous , He's full of joy and energy and a adorable puppy, thank you ”

Edward T. · Levittown, PA
Verified · Apr 12, 2023
Vanessa · Cavapoo

“We got our puppy hand delivered on Easter Sunday. She is a beauty. Very well behaved, full of life and seems very healthy. I was able to communicate with the breeder which was really nice. I wanted to know why the puppy could run up stairs and fetch a ball. The breeder told me our dog, Poppy, was raised in her bedroom and then in the family room and they had stairs. They also played with her. That made me feel good that she had a loving start. The staff at Pawrade were great and very attentive. All in all a great experience. Thank you for your help in finding us our forever dog. Nancy 🐶”

Nancy O. · Fort Collins, CO
Verified · Apr 12, 2023
Rex · Bichon Frise

“Rex is an adorable, healthy, and happy Bichon Frise. His breeders were very caring and even started working on housebreaking with him. Pawrade was incredibly helpful and thorough as they walked us through the adoption steps to make sure everything went smoothly. We love Rex and are so happy to add him to our home!”

Deanna C. · Chicago, IL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Apr 11, 2023
Solana · Pomsky

“I got a beautiful and lovable puppy from Pawrade. There are many uncertainties with purchasing a dog online but Pawrade has helped with the whole process; excellent communication, easy transaction, and they are also paired with a delivery system that allows me to track the puppy's arrival. ”

Altheya T. · Torrance, CA
Verified · Apr 11, 2023
Ezequiel · Bernedoodle, Mini

“The whole process was relatively easy. I had my puppy delivered to my door and the driver was extremely helpful in informing their ETA and if something caused he delay he kept me informed. When my puppy arrived he was absolutely adorable and fit right in. Thanks to everyone at Pawrade from start to finish.”

Mindy M. · San Antonio, TX
Verified · Apr 11, 2023
India · Boston Terrier

“They were good to work with to get our Boston puppy to us. ”

Steve R. · Lake Havasu, AZ
Verified · Apr 11, 2023
Romeo · Rat Terrier

“A very special thank you to Regina D. (Puppy Concierge)for making us feel so welcome in our very first introduction to Pawrade. We had just lost our Rat Terrier of 16.5 years and my wife and I were devastated. Regina was empathetic and humane. Shannon G. (Travel Concierge) and Jaclyn (Customer Concierge) were promptly available and were very kind. From the first phone call to the delivery of our lovely pup, 5 stars to everyone who kept in contact with us throughout the delivery. Thank you Pawrade, James and Charmaign and Romeo”

James L. · El Dorado Hills, CA
Verified · Apr 11, 2023
Inez · Shetland Sheepdog - Sheltie

“We received our Shetland Sheepdog healthy and happy. Little Meadow is adorable. The entire process went extremely well. We also have another Sheltie and they are already best of friends. Thank you, Pawrade!”

Deborah D. · Menifee, CA
Verified · Apr 11, 2023
Luana · Malti Poo - Maltipoo

“I can't say enough about how perfect everything went during the process of my new fur baby Luana. Pawrade staff made it so easy and was there at every step of the way to answer any questions or concerns you may have. I would definitely recommend them for your next new fur baby. Thank you everyone ❤️”

Ruthann G. · Long Beach, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 11, 2023
Stazie · Beagle

“Excellent communication, guidance and asistance ! I will definitely recommend you to all my friends and family.”

Marilize G. · Napa, CA
Verified · Apr 11, 2023
Jolene · Dachshund, Mini

“Thank you so much for making this experience so wonderful. Jojo has been my shadow since she arrived. She is a sweetheart. The travel service was everything in getting her here safely. Highly recommend you to everyone. ”

Kim M. · Monroeville, NJ
Verified · Apr 11, 2023
Tyrus · Shiba Inu

“For several months I was looking for a Shiba Inu with specific traits: color, weight of parents (I wanted a Shiba with larger parents) markings ( I wanted a Shiba with white paws) and a certain "look" which I described to my sales rep - Cassidy. She sent me several possibilities but none were quire right. Then after about a month went by she called me and said "I think I found your dog". Fast forward, I now own that dog and he is perfect!! Also, the entire back up staff was terrific from beginning to end. They arranged zoom calls with me and the Breeder, they assisted with my personal travel arrangements to meet the Breeder at the Airports to pick up the dog and various other issues relating to the dog. This company can be trusted and are honest and helpful in all regards. Also if possible request to deal with Cassidy as she is just terrific.”

Michael M. · New York, NY
Verified · Apr 11, 2023
Orlando · Shih-Poo - Shihpoo

“I love my little guy so much. He is such a joy. ”

Imani A. · Katy, TX
Verified · Apr 10, 2023
Sirius · Bichon Frise

“Best experience for getting a puppy and very humane from the breeder and puzzle pieces transport. ”

Nick A. · St Petersburg, FL
Verified · Apr 10, 2023
Rio · Maltese

“Everything went well, thank you. The process was very efficient. The fact that she was delivered to her door was amazing. The only negative thing I would say is the indemnification of you seems to be Extreme. Other than that everything was fine.”

Pat S. · Oakhurst, NJ
Verified · Apr 10, 2023
Kiara · Alaskan Klee Kai

“We love little Kiara She arrived last night and has been to the vet today. Everything seems fine.”

MaryJo R. · Cornelius, NC
Verified · Apr 10, 2023
Spritz · Rat Terrier

“I thought the process was fairly easy, and ,transportation for the puppy went well, although the was a four hours delayed ,because they were tied up in traffic! The puppy was in good health, and the puppy is very beautiful and loving!! I am very pleased with everything, although the 72 hours to get the puppy to a vet for wellness check up isn't realistic, I did find a vet who would get my puppy in for her wellness, as soon as they could, I recommend pawrafefor anyone looking for a pet!! Thanks!!”

Dana D. · Orange, MA
Verified · Apr 10, 2023
Finnegan · Shih Tzu

“The void in my life has been filled with puppy Finnegan. Thank you Pawrade.”

Joan S. · Middleburg, FL
Verified · Apr 10, 2023
Morty · Shih-Poo - Shihpoo

“Thanks again Pawrade for a job well done. From the beginning of this process to the end things went smoothly, and as promised. We have already fell in love with the newest member of our family.”

Cecelia G. · Gwynn Oak, MD
Verified · Apr 9, 2023
Pete · Miniature Australian Shepherd

“What an amazing experience from the very start! Communication was incredible, information was very informative and the puppy - OMG! He is AMAZING! Like I said, an AMAZING experience!”

Tim R. · Tucson, AZ
Verified · Apr 9, 2023
Aubrey · Bernedoodle

“Great service keeping us up to date on the status and the next step. Getting our puppy was so easy. ”

Michael F. · Smithville, MO
Verified · Apr 9, 2023
Clara · Dachshund, Mini

“We are so pleased with Pawrade and recommend them very highly! This is our second puppy we got through them with no issues at all. Thank you So Much!”

Deborah R. · Myrtle Beach, SC
Verified · Apr 9, 2023
Reggy · Labrador Retriever

“Everyone was great , puppy is so cute and happy, great company that really cares about the puppies and not the sale , Lois is all very sweet and knowledgeable , ”

Danny R. · Finleyville, PA
Verified · Apr 9, 2023
Rosa · Shiba Inu

“Working with Pawrade was so easy. They were extremely helpful and kept me informed throughout tbe entire process. I highly recommend them! Thank you for connecting me with my new fur baby! ❤️ ”

Shamika H. · Lakeville, MA
Verified · Apr 9, 2023
Alfie · Cocker Spaniel

“A great experience. Transaction went smoothly. From purchasing to transport. No hidden fees. Very professional operation 😄”

Jan R. · San Diego, CA
Verified · Apr 9, 2023
Ireland · Boston Terrier

“5 star for sure”

Jennifer L. · Mission Viejo, CA
Verified · Apr 8, 2023
Delia · Saint Bernard - St. Bernard

“My beautiful puppy arrived safe and sound! So happy to have her, Thank you! ”

Tiffany C. · Baltimore, MD

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies