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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 197 of 337 · newest first
Verified · Apr 1, 2023

“I am so pleased with my new puppy! From beginning to end this has been an incredible experience. My vet said the Breeder, Ray, did a great job with raising Aubrianna for the first 14 weeks of her life. She is almost potty trained already, upon arrival. I was worried about the traveling but she did great on the airplane and they took great care of her through American Airlines. Thanks to the Pawrade team for making this a painless process. We love our new pup and you guys are a great organization. ”

Doreen C. · Boston, MA
Verified · Apr 1, 2023

“Couldn't be happier with our new puppy thanks to all the staff at Parade for great communication skills and devoted care pets and for their craft ”

Brett L. · Maysville, NC
Verified · Apr 1, 2023

“Good experience ”

Kathryn L. · Las Vegas, NV
Verified · Apr 1, 2023

“Everything was awesome in the whole process with getting this beautiful puppy! The delivery with the travel nanny was good! Just an awesome experience for me!”

Scott F. · Coats, NC
Verified · Mar 31, 2023

“I found pawtade by a google search for a Cavapoo puppy and I couldn't be anymore happy with the whole process. It was such a pleasure meeting my Breeder and reveling my new puppy!”

Drea M. · Midlothian, TX
Verified · Mar 31, 2023

“The process has been great from start to finish! We are in love with our baby girl! Vet said she is in amazing health. She is everything we could want! The process was smooth and I would definitely recommend Pawrade to anyone!!”

Emily M. · Croton-On-Hudson, NY
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Mar 31, 2023

“We LOVE our adorable Mini Goldendoodle!! She's already a part of our family!!”

Jeff & Karen H. · Bend, OR
Verified · Mar 31, 2023

“This was my first time buying a puppy and i know how common it is for people to get scammed. I had been checking out pawrade for a while and they had the best selection for shibas! The process was very easy and they communicated and stayed in contact throughout the whole process and were very quick to respond. I would 100% recommend and trust them!”

Ashley R. · North Haven, CT
Verified · Mar 31, 2023

“all went well in the receipt of my new puppy”

Adele P. · Brooklyn, NY
Verified · Mar 31, 2023

“so far so good... Charlie has adapted quickly in all aspects. Tyler from Furry Freight was great ”

Doug E. · Attleboro, MA
Verified · Mar 30, 2023

“I would never use pawrade ever. I was told puppy was in orem Ut, based on the information I got I thought it would make sense to make a family trip out of it to go pick up our puppy. I had a stop on vegas and was not Given the address to the breeder until the morning of. Come to find out the breeder whom was a life savor in my case ended up living 2 and a half hours North east of where I was initially told… if the breeder was not king enough enough to come and meet me at the last Tesla charging station available then I wouldn't have made it at all. Trip ended up costing me over the initial delivery fee and additional overage charges of my rental car. They have a million people dealing with each purchase so it makes it very complicated and not personal.. so yeah I am not happy with my experience and will not be dealing with them ever again ”

Elham A. · Laguna Niguel, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 30, 2023

“Fiona is a healthy, playful adorable dog. She is a joy. We love her very much. Although sold by the breeder as a yorkshire terrier, as a previous owner of a yorkie, she looks nothing like a yorkie. My hopes were that she was a yorkie mix and would shed minimally. My family are very allergic to animal fur which is why we have always puchased low shedding dogs. Fiona is a heavy shedder, but as you know, once you fall in love with a pooch there is no turning back. Guess we will have to go to Costco and purchase a large bottle of allegra. You need to vet your breeders better. Thank you”

Irene C. · Moncks Corner, SC
Verified · Mar 29, 2023

“The only way I would ever buy from a breeder Pawrade was with me the entire process and Wesley is a prize. Love him. Thank you ❤️ Pawrade ”

Barbara C. · Arden, NC
Verified · Mar 28, 2023

“impressive service. Multiple team members were in contact with me, making the experience that much easier.”

Ossian R. · Delray Beach, FL
Verified · Mar 28, 2023

“Love having him, he is so sweet Thank you 🥰🥰🥰”

Ericka V. · Secaucus, NJ
Verified · Mar 28, 2023

“The process of purchasing our new puppy was very easy from start to finish. ”

Joshua C. · Godley, TX
Verified · Mar 28, 2023

“She's a perfect addition to our family! We adore her.”

Susan L. · Zephyrhills, FL
Verified · Mar 27, 2023

“Finding the right puppy on Pawrade and having him delivered to me was an easy process. Very professional. I would recommend them to anyone .”

Stewart D. · Hawthorne, FL
Verified · Mar 27, 2023

“Fantastic service!”

Deborah M. · Spokane, WA
Verified · Mar 27, 2023

“I was really worried about buying threw a add on Facebook. But this turned out to be one of the best experiences I have ever had. Reagan and Destiny answered every question I had and made me feel like I wasn't going to be taken. Thank you for a great job”

Scott W. · Canby, OR
Verified · Mar 27, 2023

“I had a very kind and patient pet concierge at Pawrade, Carli. She answered all of my questions quickly and kindly. I began to suspect she worked 24/7. She was always available and if she wasn't going to be available she informed us of her time off. I was very pleased with my dealings with pawtrade. My only negative feedback-and it's not earth shattering-was the amount of paperwork involved and the fact that everything from my puppy to transport had to be paid up front before getting my puppy. That made me leary but it all worked out. The transportation of my baby was seamless. They called me with the estimated ETA at the beginning of their trip and then called me again close to arrival. They were right on target with both times. My puppy arrived smelling clean and in great shape! ”

Barb M. · Grand Island, NY
Verified · Mar 26, 2023

“There seemed to be too many cooks in the kitchen before I actually got to the kennel. It is confusing because so many people contacted me, like 5 or 6 before someone actually relieved me that I was getting my pup. The lady at the kennel was great & assured me I wasn't being scammed like so many friends kept telling us we were. ”

Mary D. · Pompano Beach, FL
Verified · Mar 26, 2023

“The process from being to end was smooth, and just like that we have our new puppy. He's the cutest thing! Thank you Pawrade.”

Olga A. · Hesperia, CA
Verified · Mar 25, 2023

“I am sorry to say that both me and my wife were not very happy with how this whole selling and buying process went. The only good thing I can say is that the puppies are adorable. We love our Shiloh but to say how disappointed in how this process went would be an understatement. From learning of his Grade 1 Bilateral Luxating Patella the very night before he was to leave his destination, for his delivery, was absolutely horrendous. Not to mention that we recently had taken him to the veterinarian only to find out that he has obtained Giardia, no doubt from when he was in the care back in Indiana. This condition is due to many things and stress is not one of them, we were told. The staff we had spoken to tried to be as helpful as they could but the fact remains, it did not make the outcome any better for us.”

Emilio P. · Saugus, MA
Verified · Mar 25, 2023

“Payment for pet and transportation updates not as seamless and clearly communicated along the process. Process should be more transparent without redundant/ extraneous documentation. -A.Lee”

Anthony L. · Charlotte, NC
Verified · Mar 25, 2023

“Excellent experience from the time I found the puppy , till puppy was delivered. Every step was explained of what was going to happen next. Very easy to make contact with someone and very fast response to all questions I had . Very friendly and courteous. Even sent pictures of puppy from time to time . A big thank you , to everyone .”

Ronald O. · Pueblo, CO
Verified · Mar 25, 2023

“The process was so smooth and the communication was on point. They answered any questions I had super fast. I picked up my new baby and the Breeders were amazing and very helpful ”

Frank R. · Butler, NJ
Verified · Mar 25, 2023

“Great experience from beginning to end. Pawrade has an established process, and everything went pretty smoothly. Our puppy is healthy and happy, and was well cared for all along the way.”

Warren M. · Orlando, FL
Verified · Mar 25, 2023

“We love our new puppy Lucy. Awesome communication. ”

Shelley W. · Scottsdale, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.