Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade was very helpful on all aspects of getting me my beautiful puppy. They take any issues one at a time and help work through obstacles. I had lots of questions about my furbaby and all were answered. I found them easy to contact either by phone, email, or text. ”
“The process was smooth and the delivery was great. Thank you so much.”
“Outstanding. I love my pup. Came fast and I am bonding with him right now. I highly recommend Pawrade when your looking for a new pup”
“Everyone at Pawrade was wonderful to work with from the beginning of the process until our puppy arrived.”
“Your team was very professional and readily available to answer my questions. Rosa is now Megan and is the perfect companion I was looking for. I was impressed with the breeder and felt she showed a definite concern for the welfare of her puppies. Overall, this was a great experience.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Calliope is an awesome loving puppy thank you ”
“Process was smooth, informative and fast.”
“Great working with the Team at Pawrade. We absolutely love the process and our new addition. Thank you during this incredibly easy process. I was skeptical about buying through a website and all of the unknowns. But this time, I can say, we do not regret!!!”
“SHE WILL ALWAYS BE LOVED...GREAT DOGGIE.”
“Service and support was great, I would like to make one recommendation regarding all the instructions provided in a number of emails: consolidate these instructions into a single file that itemizes the tasks based on when they need yo be executed. This file should be made downloadable, as the emsild do not print out all the text.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We were anxious we finally got no only Marshall but his sister Mallory. The ground delivery was great and informative. ”
“My new furry is perfectly healthy and happy. The whole process was great for 99% of the time. I did not receive a pickup communication until I received a phone call the day of delivery. The carrier was texting a home phone, instead of my mobile number. The little guy was delivered 1:00 am. ”
“Pawrade was wonderful throughout the entire process! They quickly gave me information on puppies I was interested in which helped me choose just the right one for my family! I highly recommend them to help you bring home a new family member! ”
“OMG it's only been 1 week since my baby sheltie Mina was delivered. She is so precious and so smartly raised by the breeder. Everyone involved did a fantastic job especially Carli and the drivers bringing Mina here. Mina is the most perfect dog from the perfect company Pawrade. I would highly recommend them to anyone. She has made me very very happy. I sure am glad I went with this company because they make sure of where puppies came from and what family they are going to.”
“Puppy arrived happy and healthy…. We love him!”
“Cannot thank Pawrade enough for the professional help and detailed follow up on adopting our two beautiful puppies. Pawrade stayed in contact with me from the beginning of selecting our puppies to setting up a phone call with the breeder for our questions. Also, organizing with the puppy delivery service. Nearly every other day I received updates via email and/or phone calls regarding what to expect next. I was sent checklists on how to prepare for the arrival of my puppies. Once they arrived we were thrilled with the puppies appearance, energy level and overall health. It has been nearly two weeks and all is going well. We were so pleased with the service from Pawrade. We would definitely recommend them to anyone seeking a credible avenue to search for and find your furr-ever new family member. By the way, the Pawrade representative that we personally worked with was "Kenney". He was such a delight to talk to through this entire process. Thank you Pawrade !!”
“From my initial interest in my new baby to final delivery, everything was top notch. Communication was exceptional along with detailed instructions on how to provide the proper care once received. I would recommend Pawrade to anyone looking for a new fur baby. Thank you for my new forever friend. ❤️❤️🥰🥰”
“Amazing experience from start to finish! The transport company stayed in constant communication (even sent me pics), and were very friendly and professional. Communication between me and everyone was also very transparent, and my questions were answered in a very short amount of time. Puppy got here happy, healthy, and ready to play! I can't recommend Pawrade high enough! Thank you!”
“Pawrade was great! It was very easy to reach a human for help and they were very responsive to all of my questions. The process was very smooth and painless. I almost took off one star because I didn't like not having direct access to the breeder. I wish that I would been given more info from the breeder regarding the dog's temperament, his schedule, how much food he was eating per day, etc. I did ask Pawrade some of these questions and they answered everything I asked but it wasn't the same as getting to speak to someone with direct knowledge of the dog. That being said, they did give me photos of the dog's parents which I liked and I was able to get a video of my pup before we got him. All in all, we are extremely happy with our puppy, he has a great disposition and we are so in love! We are truly blessed by God to have a dog that is such a great fit for our family! ”
“Awesome, they gave me step by step what was going on through the whole process. Also would send me pic without me asking of my puppy. They was very respectful and fast. I was able to get my puppy in Oklahoma that weekend. Was a very fast process Thank you”
“Pawrade was absolutely AMAZING!!!! Lois (who was the middle person) was ABSOLUTELY amazing. She always got back to me quickly when I had a question or request. Our puppy is so sweet and healthy!!! I would recommend Pawrade to anyone!!!!”
“It's the first time I've ever bought a pet online. The process was easy and the pawrade staff guided me from when I first reserved the dog to when I received it. They always split up the information based on the stage we were at making it easier to learn the necessary information. I would definitely consider Pawrade again!”
“This was a wonderful experience.. great communication all the way through the process. I would recommend pawrade.com 100% Thank You ”
“kenndy was excellent can not say enough was very dissapointed on what time i got my little puppy after taken him to vet found and he had ten days to live its been six days and he is doing better with medicine and lots of love. ”
“We got a golden retriever puppy through Pawrade and it was the easiest most enjoyable experience ever! We will use Pawrade for every dog we get in the future and recommend them to anyone! The staff was so quick at responding to any questions we had and our puppy was driven down to us all the way from Indiana and was perfect when he arrived! We couldn't thank you enough!”
“This was such a great experience and the whole transaction and transportation happened exactly as they said it would. They connect with you in multiple ways such as phone, text and email so you never miss the latest update. We love our new puppy, Basil!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
