Verified · Mar 19, 2023
“Fantastic communication. Pleasant and stress-free experience.”
Sean S. · Elk Grove, CA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 199 of 337 · newest first
Verified · Mar 19, 2023
“The whole transaction was quick and painless.”
Charlie B. · Palm Springs, CA
Verified · Mar 18, 2023
“Loved dealing with the people at Pawrade, special thanks to Destiny ”
Howie A. · Decatur, GA
Verified · Mar 18, 2023
“Awesome service!! ”
Tammy F. · Middletown, DE
Verified · Mar 18, 2023
“We are so happy with our new family member. The travel team and support staff were wonderful. Thank you!! ”
Chrissy W. · Cranston, RI
Verified · Mar 18, 2023
“Great experience. My new puppy is adorable and very healthy. The only feedback i have us to give better notice on when puppy will be delivered. They initially told me 4 days but it was the following day from pick up. I had to scramble to get a vet appt etc”
Robin C. · Plano, TX
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Mar 16, 2023
“Everything went smoothly and our new little bundle arrived safely. Everyone was so caring, from the breeder (who kept her with mom as long as possible), the guys that drove her across the country (from AR to AZ) and the Pawrade reps that followed up and arranged our zoom calls. Thank you to each and every one of you. Our little 2 lb maltipoo is a delight! ”
Denise M. · Lake Havasu City, AZ
Verified · Mar 16, 2023
“The puppy is adorable. We love her. The delivery service was great. Wonderful people I didn't like her being delivered at 2:30 in the morning. And I don't know how to upload the picture I'm supposed to upload and have asked and no one got back to me”
Karen D. · Prospect, PA
Verified · Mar 16, 2023
“Fantastic Jason & Aaron were very professional and caring people credit to pawrade and all the team members who made this a pleasant transaction Thanks Bill”
Bill M. · Seaford, NY
Verified · Mar 16, 2023
“Brent is so sweet and just as adorable. The two guys that dropped him off were very pleasant and I could tell they were animal lovers thank you for added to our 👪 ”
Peggy L. · Concord, VA
Verified · Mar 16, 2023
“I LOVE my puppy. I LOVE my experience. The only thing I really didn't realize was that they do deliver other puppies on your route, so you may be waiting longer than expected. Though this (it being up to 6 days) was stated, I was under the impression it was ONLY my pup on the trip; this is not so. If this were more clear, I'd have given 5 stars. This is top notch!”
Bevin S. · Conroe, TX
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 16, 2023
“From start to finish it was great. Everyone was a true professional! Thank you for a great experience!!!”
William B. · Seymour, CT
Verified · Mar 16, 2023
“Great customer service! I appreciated the protection of the buyer, the breeder and especially the puppy throughout the process!”
Lisa Y. · Manitou Springs, CO
Verified · Mar 16, 2023
“I have only had our puppy for a day, but what a delight she is already. The transfer went smoothly and I had a chance to meet the breeder. MaryAnn was very professional, and showed how much she cared about her puppy. From the first phone call to Pawrade, everyone I spoke to on the phone was fantastic (Jenele, Cali). Also Shannon was on top of everything as well. All of them returned my messages right away and made this whole process go smoothly. "Kudos" to the whole staff. Ray Kasper”
Ray K. · Aurora, CO
Verified · Mar 15, 2023
“Amazing experience!!!!! At first I was nervous because I did everything through email and text because of my foreign language. But they were very professional with specific instructions etc…. I love my new puppy, thank you Pawrade and lovely staff❤️”
Zeila D. · Orlando, FL
Verified · Mar 15, 2023
“Every thing went right on time ,I think you did a great job Thanks a lot for all the help. ”
Betty H. · Bandon, OR
Verified · Mar 15, 2023
“This was the most pleasant, effortless and most enjoyable experience that I have had in purchasing a puppy. I absolutely love her. ❤️ The breeder is also a pretty awesome person as well. Great job by all. Couldn't be more pleased. Sincerely, Elizabeth ”
Elizabeth R. · Enola, PA
Verified · Mar 15, 2023
“Easy process, very friendly and helpful customer service”
Dawn G. · Cedar City, UT
Verified · Mar 15, 2023
“All good, love the puppy.”
Thomas B. · Clayton, NC
Verified · Mar 15, 2023
“It was a wonderful experience. Thank you ”
Danette M. · Owensboro, KY
Verified · Mar 15, 2023
“I stumbled across Pawrade, and glad I did as I didn't realize the risk potential! I appreciate the communication from Carli!”
Scott C. · Oakland Park, FL
Verified · Mar 14, 2023
“Very healthy, bright and full of energy puppy! So smart, we are amazed at how much he knows and how quick he learns. We liked the constant communication between Pawtrade and us. How helpful they are and how our questions were answered without any problems. First time using their services and not a complaint in sight!”
Shana H. · Pahrump, NV
Verified · Mar 14, 2023
“I have to compliment everyone who helped me. I was a worry wart and they handed me with kid gloves.”
Jackie E. · Centralia, WA
Verified · Mar 14, 2023
“From the beginning of the process of finding just the puppy we were looking for, to meeting her and bringing her home with us, I couldn't have asked for better communication and assistance from Pawrade. We are thrilled with our newest member of the family. We highly recommend Pawrade!”
Linda S. · Spring, Tx
Verified · Mar 14, 2023
“Overall, since I have a great puppy, I'm glad I used Pawrade. Communication seems to be my largest problem...I keep getting demanding, repeated emails requiring my immediate attention. For instance, I got this same email to respond to this survey yesterday, another today, and a phone call earlier today (so you already have my opinion over the phone). Let me enjoy my new puppy in peace! The communication I would have liked to receive more timely was the location of my puppy so that I could have made better travel arrangements, which I didn't get until the last day before I picked him up.”
Glenn B. · Claymont, DE
Verified · Mar 14, 2023
“Pawrade's team was great! They were so polite and responded to all my questions and concerns. At first, I was skeptical about buying a puppy from a website, but they helped me with the process and that made me feel confident in getting my fur-baby! My fiancé and I love our puppy dearly! He's a happy handful! Thank you Pawrade! ”
Jessica S. · Groton, CT
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.