Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The process is very smooth. Pawrade served as a great "middleman" and provided updates and valuable information throughout the purchase process. Buster, now Bear, is wonderful and we are so happy he is now with us! As a new dog owner, Pawrade was a critical part of making our family complete. Thank You!”
“This a truly great experience. Could not ask for a better experience. First class. And the puppy is perfect. Thank you.”
“The drive to the door delivery was outstanding and the puppy came in healthy, happy and tail-a-wagg'in, 5 Atta-Boys here.”
“Extremely happy with all the services divided by the Pawrade Team! Professional and efficient processes. Many thanks!”
“Samwell (now Felipe) is ADORABLE. He absolutely loves cuddles, playing and is everything we could have hoped for! ❤️We love him so much already!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I now have my little furbabies. I was lied to in the past which is why I chose to use Pawrade. Yorkiepoos are hard to find in my area and using Pawrade helped me find exactly the puppies I was looking for. My experience with Pawrade was good. I will say that waiting for a response sometimes after sending a message was a little frustrating:) In the end everything went well and I now have my girls. (I got 2 sister puppies). They are so precious.”
“Very good support. Had all our questions quickly answered. Received puppy very quickly. ”
“This was my first time trying this out and I was kind of scared and super nervous at first and near till the end but they handled it very professionally every single staff member I talked to. The staff is very kind, understanding, and easy to talk to. ”
“Great service with prompt answers to any questions I had. Top notch from purchase to delivery!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Excellent communication from everyone at Pawrade with an easy to use website. We appreciated having someone to reach out to at any time if we had any questions. What is usually a stressful situation was very smooth. 🐶”
“Love my new pet! easy transaction”
“Loved the updates and communication with Pawrade about our pup. Then our little guy was delivered in wonderful shape. He was taken wonderful care of. I was nervous getting him online, but he was clearly well cared for. Appreciate all the love he received!! Thank you for everything. Will definitely recommend and be coming back for his sister soon :)”
“Getting Osian was a dream come true. My son is Autistic and has challenges with social interactions. The first week Osian has been with us, my son is already bonded with him. He kicked a ball for the first time, for Osian to fetch. Osian sits next to the tub, when my son takes a bath. My son laughs at all the goofy things, Osian does. I can't thank Pawrade enough for bringing Osian into our lives. ”
“A positive experience overall. ”
“From the the beginning to the end it was great experience. Everyone was so kind and generous and understanding it was my to work with nice people like I did. I Would recommend pawrade to anyone because I had good experience! ”
“The pup that was delivered today is the fourth Cavalier King Charles Spaniel that I have purchased from Pawrade. This transaction went as smoothly as the others. I would definitely consider trying Pawrade if you are looking to add a purebred pup to your family.”
“My baby girl is home and I'm happy ”
“I am on my 3rd trip to the vet with my new puppy!! She is sick!! She has tested positive for giardia and c diff. We have another appointment scheduled in 3 weeks from now. Sadly this has set me back quite a bit financially to start off this way. I am going to submit my claim for reimbursement, but the medication the vet gave me is not on the list that is covered, so we will see if I can get reimbursed. Not how I expected this to go. ”
“We found our new member of the family a Pug on Pawrade and were impressed with the shear volume of communication from start to finish. Our puppy arrived happy and healthy. We were also very happy with the breeder as it was apparent they took great care of these pups. Thank you to the Pawrade team for making this seamless. John and Diane Pierotti”
“Everything went ok. Some computer stuff was complicated. But, might have been my system. Pick up went smoothly. Still trying to get free 30 day pet insurance. All in all I live my new puppy 🙂”
“Everything was easy and seamless!”
“Thank you, thank you , thank you!!! We love our puppy so much already. The process was easy and very thorough. We cannot thank you enough for our little Ruby.”
“I was so lucky to find the Pawrade website. They were great to work with and had my puppy delivered right to my door! I would highly recommend them to anyone looking for their little bundle of joy!!!”
“I was nervous since there are so many scams out there. This company is so professional and truly cares about their dogs. They contacted me constantly so I knew I was in good hands. My Yorkie is perfect!!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
