Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We got a great dog . Pawrade answered all questions and stayed in touch when I needed them. I was worried after reading some reviews but everything turned out great and we got a French Bull dog. I drove 7 hours to go get him. Thank you Pawrade ”
“We could not be happier with our pup and the smooth transaction process. ”
“Excellent experience from beginning to end!!”
“I first jumped in so excited then got nerves it was to good to be true, and I was just scammed! But the customer service was just so amazing!!! I got pictures in every step of the way!!!! If I had questions (WHICH I DID) they answered right away. I am just so excited to have my fur baby Aisha in my arms and safe and sound!! ”
“Thank you for your timely responses, detailed information, and for helping my sweet puppy arrive to her new family safely!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Customer service team was helpful and kept us up to date on status of our new puppy.”
“I was kept informed and up to date at all times throughout the process. ”
“It was a stress free process. We are so happy to have Cash with us. He is indeed a joy. Thank you so much Pawrade!! You guys ROCK!!”
“Scooter is doing just fine. Our cat Max is warming up to him. He's apart of our family.”
“Everyone I spoke with or dealt with via text or email was courteous, friendly and helpful. It was a wonderful experience. Emma Paige (formerly Vivian Rita) is an absolute gem. Thank you for all your help and support along the way.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“My husband and I were very apprehensive of adding a member to our family through a website. We've all heard of the online scams or horror stories of adopting a puppy with unexpected health or behavioral issues. So, IF you are feeling that way, let us put your mind as ease. Our experience with Pawrade was wonderful. Not only is their breeder-vetting reassuring, but their whole process was organized and very simple to navigate. From the concierge that answered all of our questions throughout our initial search (6 months of looking), to the assistant that provided updated photos and puppy-specific details from the breeder once we found a puppy, and finally the coordinator that kept us abreast of any travel notes...the communication was pleasant, professional, and thorough. I was so pleased with how responsive and supportive the staff was; they truly seemed as excited as we were to be adding a new member to our family. ”
“So happy with our beautiful healthy pup!! ”
“Everything went well except the pick up. I went to the people terminal, but she was at the freight cargo location. San Diego airport is under construction, I stayed at the luggage claim area for an hour. Lois gave me the address, but construction complicated the process. In the future, please instruct people to pick up at freight cargo, not the main terminal. We love our puppy and are trying to potty train her. The rest of the process was exceptional. Thanks for you help and for Lois to give me the correct address. Even with GPS, I drove around looking for the claim area and was dressed out. ”
“With the best care and with many facilities, my family and I were able to find our new member.”
“Absolutely love our new puppy! Smooth process, excellent customer service. Highly recommend. ”
“Pawrade was very communicative the entire way through the process. The delivery service was wonderful as were all the employees along the way. Nova was exactly as described in personality and she is absolutely perfect! A wonderful companion and addition to our family.”
“everything went smooth, all the people there are very helpful through out the process. ”
“Thank you to all the folks that helped facilitate the puppy process. I am delighted with my new Pug puppy. Besides being as adorable as they come, she is also healthy, loving, and quite smart. I'll admit I was a bit apprehensive at times because I'd never purchased a puppy online before, but you helped me through it and continually kept me informed along the way. I was also quite pleased with the Wags on Wheels transport service. The men that drove her here were so nice! I'm thankful! ”
“Everything went smoothly, we love our puppy!”
“We are so thankful to Pawrade for helping us adopt our Louie. Everyone was so helpful and caring. Louie was well taken care of during his trip home and you can tell that the breeder took time with him and spoiled him rotten. We love him very much!!!!! Our hearts are full. We highly recommend Pawrade!!!!!!”
“We are very satisfied with our transaction of Lucky. They worked with us when we were asking several questions about a few dogs. The process was so easy and fast. I also like that they keep in touch the whole time until you get your fur baby and also checked on how he was doing a week later. I would highly recommend them to my family and friends.”
“Amazing communication throughout the process. ”
“We got our new Baby safe and sound! He traveled from Missouri to Oregon using the pampered ground delivery. When he got here he was happy and healthy. We are so in love with him and I think we will use this service again in the future if we get another fur baby to love on. ”
“Everyone on the team was incredible and made the process incredibly smooth. We absolutely love our puppy and can't imagine life without her now! ”
“I had a great experience. Thank you for helping me find my boy!”
“Pawrade was awesome for the whole process. Their "no puppy mill" promise is what drew us to the website to begin with. They made it very easy to see available puppies and communicate with the breeder so when we saw a puppy we liked we reserved it immediately. The process was quick after that and took minimal effort on our part. They even provide an assortment of material to get ready for the puppy's arrival. I highly recommend them for anyone searching for a puppy.”
“EVERYTHING about our experience in selecting, paying for, communication/s during and taking delivery of our puppy was exceptional!! All in all a very competent, confident and professional staff through and through! Our most sincere thanks and appreciation for everyone we had contact with in the entire process. We just LOVE Nelson and could not be happier. We would not and will not hesitate in recommending Pawrade to of our family and friends in the future. Thank you again and also for the opportunity to respond our heartfelt pleasantries back to you all!!! Terry and Lisa”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.