Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I have nothing but great things to say about Pawrade and their assistance in helping me get my new pup. Communication was easy and streamlined, and everything went without a hitch. I would recommend them to anyone looking for a new fur baby. ”
“The transport company rep was very sweet and provided additional about the puppy. She is a sweet puppy and very laid back ”
“I had no idea I was getting my soul dog. He's beautiful, perfectly healthy, and the vets comment on how well he takes to his paws being touched. He's affectionate, loving, and quick to learn. I would absolutely do this again, it was the best decision I've made in years. ”
“Love him. Company stated he might get kennel cough upon which he did and is presently on antibodics 🙏”
“Entire process went without a hitch. Everyone was kind and helpful! KM”
“The process was quick simple and easy. They tell you everything you need to know when first getting a puppy and the breeder was so helpful! Thank you so much! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was a pleasure working with Pawrade. Everything was great. Robert is the best”
“Pawrade were excellent to work with. Readily available to answer questions, very helpful with the entire process. We would highly recommend them for purchasing your next puppy.”
“Easy process, fast quick communication all questions were answered with no issues”
“Great experience! My puppy arrived in perfect condition! Thank you Pawrade!”
“ I am very happy because the whole process was a success from the first moment, they were very attentive giving us information from ROCCO, the super friendly breeder. and we already have Rocco in our family! ”
“Everything went great even after the long trip it seemed she didn't have any problems. She is very active. You kept us very informed all the way through the process ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I was extremely happy getting my puppy through Pawrade. I was very hesitant at first not getting a rescue, but the process was so smooth and I was able to secure the puppy. I have dreamt about since I was 10 years old. I highly recommend this company to find you your dream companion. ”
“The process was very easy because of the professionals involved. From the breeder to the drivers who did a lot of driving were very informative and professional. ”
“Renamed her 'Cole' She is a very loving, animated puppy, learning to potty train and doing quite well. I love her with all my heart, I couldn't be happier!❤️🤣”
“I am soooo happy with this company. They provided the BEST customer service. They stayed with me to beginning to end. I would recommend them to anyone who is interested in getting a puppy. Very Very Please! :)”
“We absolutely love our new little Pomeranian. He is healthy, happy and cute as can be. Our overall experience has been wonderful.”
“Everything was handled in a very professional manner. All questions were answered and most requests fulfilled. Would recommend. ”
“Pawrade was excellent to buy our puppy from! They were very communicative through the whole process and we love our new puppy!”
“The people at Pawrade were great! They walked me through the process, kept me informed and responded quickly to any questions I had. I'm so happy and in love with my new pup!!!”
“You made the process of finding a new puppy seamless. We were so happy to receive our new little guy. Everything about the breeder was accurate. We were blessed that the process was so easy. Thank you to everyone at Pawrade!”
“From the first inquiry to the delivery everything was great. Care and concern and the text messages and tracking in delivering my puppy was absolutely great. I would be happy to recommend Pawrade to any and all looking for a puppy. ”
“Easy buying experience, lots of communication through out the process and our puppy is perfect. ”
“We are so on love with this precious girl as cute as her pictures advertised”
“Really good service, once I made my payments, they made sure my puppy was taken care of before departure and she arrived safely and looked great! Very happy with my service ”
“Devin was super helpful in the process to picking out our puppy and reassuring that this would be a safe and secure purchase.”
“I would highly recommend using pawrade to anyone looking for a new fur baby. They have the process figured out and it was as seamless as it could be.”
“It was a great and easy experience to do the transition of my new member to our family. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
