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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 203 of 337 · newest first
Verified · Feb 27, 2023

“Beautiful ❤️ puppy easy, friendly, fast transaction. Cindy was great ”

Philip F. · New Braunfels, TX
Verified · Feb 26, 2023

“The was a very easy transaction to be able to get our puppy, Else home to us. We were kept informed every step of the way. I really like that the transport company sent be a link and we could keep up with our puppies travels from start to finish. Good job Pawrade!!!”

Deborah B. · Arden, NC
Verified · Feb 26, 2023

“We LOVE our new puppy Jake. He is the sweetest baby. He is a Morkie, we wanted a Morkie because we have previous experience with them. Their temperament is amazing!!!! Pawrade was great from start to finish. I'd note that this was the 3rd dog we inquired about. The other dogs were sold before we got messages back. So the responses are a little delayed. Also, transportation took the puppy to many different states out of the way before bringing him home. Other than that, it was an amazing experience and we received additional photos and videos before purchase and after purchase which got us so excited!! We love our lovey Jake. ”

Samantha M. · New York, NY
Verified · Feb 26, 2023

“Overall great service. A bit overwhelming with all of the notifications and emails from pawrade and prepay, which could have been a bit more organized in my opinion. Excited to have our puppy home and a great buying experience! ”

Jonathan J. · Brooklyn, NY
Verified · Feb 26, 2023

“Thanks so much Pawrade for a smooth process to get our sweet puppy. He is everything we hoped for. Everyone involved in the process was so great! The breeder sent us a great information package and answered all of our questions. We loving our little sweet boy. He's already enjoying his new home and yard.”

Todd T. · New Braunfels, TX
Verified · Feb 26, 2023

“Lydia's new name is Roxy. She's perfect in every way! She's funny, sweet rambunctious, cuddly, feisty and absolutely precious 💖 ❤️ ”

Penny A. · St. Charles, MO
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 26, 2023

“The whole experience was an unforgettable dream for us. Our new boy Braxton is everything we could of prayed for and more. The only reason I am not rating this experience a 5 is only because Braxton was STINKY!!! But after his bath, it seemed to give Braxton even more confidence!! Thank You very much for all Y'all have done in completing our family! ”

Johnnie R. · Rockwall, TX
Verified · Feb 26, 2023

“Gregor is quickly becoming the star of the family. We ❤️ him. He is very intelligent and eager to please. What we love most about him is the love and affection he gives us and is definitely a lap dog. The transport team did a wonderful job! Thank you for this wonderful dog.”

Rosemarie A. · Toms River, NJ
Verified · Feb 25, 2023

“Really had a wonderful experience getting my Frenchie through Pawrade. Communication was great from beginning to end which made the whole process easy. Wonderful staff members really care about the puppy's well being and making sure that all my questions were answered. Really made my experience with Pawrade very enjoyable.”

James H. · Wenatchee, WA
Verified · Feb 25, 2023

“She is amazing ! I've named her skoshi( means just a little bit in Japanese. She gets along with both of our other two bichon's the one year old male dog she has become best buds with him. His name is Milo. Bella is warming up to her. She's 3 1/2 years old. She's just a little more hesitant than he is but when she's around him, she swears she can be so anyway she's doing great. Thank you so much for everything y'all did”

Robyn P. · Fairview, NC
Verified · Feb 25, 2023

“Great experience. It's was quick and very informative. We are happy to have our new puppy to snuggle and love! ”

Alexandria R. · Metairie, LA
Verified · Feb 25, 2023

“Kelly Took care of us on day one and kept us informed throughout entire process. Always responded to all messages. The transport team was also very caring and made sure Piper was taken care of and arrived stress free.”

Charlie M. · Silver Springs, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 25, 2023

“The whole process was amazing!! I'm the happiest person in world! They knew how to answer every question and talk about every concern I had, i was talking with the nanny that got me my puppy almost every single day before she arrived I would recommend Pawrade and their team to every person i know wants to get a little furry friend. Thank you! 🙏😍”

Michaela Z. · Vail, CO
Verified · Feb 24, 2023

“My puppy came happy, healthy and well socialized. He is absolutely perfect. You guys take such great care with the breeders you use. I would definitely recommend you ”

Rachael M. · Owosso, MI
Verified · Feb 22, 2023

“Love our new puppy. Some of the process was a bit confusing but consultants and concierges were very responsive.”

Melanie A. · Umatilla, FL
Verified · Feb 22, 2023

“ This was my first time purchasing a puppy online. I was super hesitant, because you never really know who you are dealing with online. I have to say, I was super impressed with the process. Once I chose a puppy, they contacted me instantly to help me through the process. They were in constant contact to help me with the contract and delivery process. My Yorkipoo arrived today and she is the cutest thing ever. She is very social and loving. The driver was so pleasant and helpful. I highly recommend Parade. ”

Nadine V. · Hazard, KY
Verified · Feb 21, 2023

“Great communication all the way through. Friendly and quick responses every time.”

Matt D. · Modesto, CA
Verified · Feb 21, 2023

“Service was 5 stars. Excellent customer service, We will recommend you to friends. We are so blessed to have Reece Buttercup (Lewis) in our live. ”

April R. · New River, AZ
Verified · Feb 21, 2023

“He had an awesome experience with Pawrade. From my first interaction with them until we received our puppy everything went smoothly and according to plan. We drove to pick up our puppy so we can meet the breeder in person and there was no doubt they were very caring and had raised him with love. They were meticulous about his records and also making sure he had everything he needed to get started with our family. I've known people who were scammed trying to find puppies so I was very nervous about everything beforehand. I did my due diligence and read a lot of reviews and can say that from my experience this is a wonderful way to find exactly what you are looking for. Every single employee I talked to was knowledgeable and considerate and patient. Special shout out to Eddie and Donna. ”

Kyten K. · Fort Smith, AR
Verified · Feb 19, 2023

“Overall I was satisfied with everything that you guys help me to do to get milanI am very happy that she is with me now thank you for all your help”

Marcos D. · Waynesboro, GA
Verified · Feb 18, 2023

“This is our second puppy and we a love them both. Happy, healthy, calm, puppies.”

Marlene B. · Ponder, TX
Verified · Feb 18, 2023

“I am THE WORLD'S BIGGEST SKEPTIC so when it was presented to me that I could pay someone online a large sum of money without ever speaking to them and this would result in my dream puppy, I NORMALLY would have shut it down right away. But I agreed to roll with it and I'm SOOO glad I did. I have spent my day today rolling around in the grass, playing and getting kisses from the sweetest, most adorably puppy goldendoodle that I have ever seen. I am so happy with this girl. She came from a breeder in Kansas who had turned out to be a wonderful person and everyone at Pawrade has made all of this possible. Everyone there has been very helpful, very thorough and very accommodating. I will NEVER buy a PUP again unless it is thru Pawrade as they do all of the work to make sure the breeders are reputable and that the buyers are serious about a puppy. They make sure both parties comply with all of the necessary requirements that makes for a very smooth and honest transaction. Thank you all!”

Christie F. · Palm Bay, FL
Verified · Feb 18, 2023

“Great experience from beginning to end! Helpful staff. Prompt response to any questions!”

Michelle D. · Highlands Ranch, CO
Verified · Feb 18, 2023

“Delivery was very professional and puppy came in good health..highly recommended 👌 👍 😀 ”

Richard T. · Palm Bay, FL
Verified · Feb 17, 2023

“Everything was awesome and we love her. ”

Jennifer G. · Arp, TX
Verified · Feb 17, 2023

“Pawrade is a wonderful group that is very thorough from the time you pick out your new family member and throughout the entire process. Helpful reminders and suggestions were provided along the way. I would highly recommend Pawrade to anyone looking to get a new pet. I felt that WInnie was well cared for and in good hands. It's very reassuring to know that Winnies best interests are at heart with the breeder and throughout Pawrade's process of purchase to delivery. ”

Laura D. · Gilbert, AZ
Verified · Feb 17, 2023

“We are so happy we picked Pawrade. We love our puppy so much! The service was wonderful Everyone was so helpful And the ground delivery service kept us informed all the way to our home ”

Joanne M. · Sugar Land, YX
Verified · Feb 16, 2023

“My puppy arrived, and she is a joy! I highly recommended Pawrade to anyone thinking of puchesing a puppy . They are friendly professional team , who made sure that everything went smoothly . ”

Bojana F. · Nashua, NH
Verified · Feb 16, 2023

“The staff at pawrade made everything about this process incredibly simple. They are in constant communication with you throughout the whole process and do their best to answer every single question in a timely matter. They really want to make sure that your mind is at ease throughout this process and send plenty of information not only about your puppy but how to prepare for his/her arrival. I highly recommend pawrade just for peace of mind knowing that you and your puppy are in good hands with them.”

Manuel B. · Skokie, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.