Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Got the cutest little puppy. Was always easy to communicate with everyone and they always got back in a reasonable timeframe. I'm so glad to have gotten our pup through this website, he is amazing. ”
“Beautiful puppy thank you!”
“Amazing people and process. The puppy is perfect!! Couldn't recommend them more. ”
“The weather was bad, so it took 6 days to travel by van.”
“The process was very easy to add my new family member. He's fitting in very nicely with the two small dogs I already have. I'm pleased with him and the way things were managed.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Great experience, no issues, my puppy Marlee, she is beautiful health check was excellent and the plus was she was delivered directly to my door.”
“Weve got our new little furbaby home, what a love. I thank you, Pawrade, for being! The whole experience was very easy and painful. Wags on wheels did an awesome job, thank you. I will definitely recommend your services to my friends. ”
“We had the best experience with Pawrade, amazing costumer service and very quick to answer our questions and most important We LOVE sour puppy!!!! Thank you❤️”
“Smooth easy process, very helpful and friendly.”
“The constant communication between myself and the representatives assigned to assist with the purchase, transport of our puppy was a HUGE plus and helped keep my mind at ease throughout the entire process. ”
“I LOVE MY SWEET PUPPY, AND WANT TO THANK JANELL AND LOIS FOR ALL THEIR HELP, THEY WERE VERY ACCOMMODATING. WARMEST REGARDS BARCELONA”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process to get our puppy through Pawrade was easy, and they were great about communicating every step along the way! We were also able to get our puppy at a much more affordable price than many of the other places we looked. As a first time pet owner, I really appreciated the puppy guide they sent and have referenced it many times. It was also very helpful to be able to speak to the breeder through one of the Pawrade representatives. Be sure to check the travel fees when you purchase your pup, since it is a large additional cost, and you don't necessarily know how far away the puppy is until you purchase it! ”
“My biggest complaint was not given the info that Owen would be in a van with many other dogs fro Monday afternoon until he arrived at 9:30pm on Wednesday night-I might have chosen flying him if I had known. Also no info on the breeder or conditions he was subject to for 8 weeks. If this info had been provided I would have felt much better regarding his early care! It seemed that there was more concern about where he was going & numerous hoops to jump over than how he was handled before he came to me!”
“My first experience the best experience ever had I didn't realize there was a company that offered all of this so well very pleased”
“We received two littermate sister Dachshund puppies this week. They both arrived healthy and rambunctious after a multi day and multi state drive from Missouri to Seattle. Every step of the process was well supported and easy to follow. All of the staff interactions were professional and polite including a brief phone visit with the breeder to answer some questions about their history. Pawrade set a high bar ensuring ID checks, financials, home situation and more was correct and safe for the pups as well. Reaching and chatting with reps happened quickly when questions or paperwork clarification was needed. ”
“Great puppy. Transportation needs a tune up. No need to have a puppy in a van for 3 days. Additionally, the company needs to be on the same page as the transport team. I signed off on transfer of ownership when the puppy was delivered. Then two days later I was asked for the same information By Pawrade. ”
“The entire experience has been nothing less than perfect! Everyone I spoke with or contacted by email was professional, knowledgeable and most of all, seem to genuinely care that both me and my new furchild had a great experience. The breeder sent me pictures and a video just so I could see her "personality", the transporters kept me informed along the trip and arrived at my door on time, as promised. It was obviously a good trip because Patty was in good spirits, and showed no signs of trauma due to travel, for which I am truly grateful. Since her arrival we've been getting to know each other and she's truly a blessing and pure joy! Thanks Pawrade for making my dream come true!”
“Getting a new puppy is exciting, but stressful...and Pawrade made our experience absolutely stress-free, & exciting. I can't thank this entire company enough, from the 1st lady I spoke with, to meeting the amazing 2 gentlemen who delivered our baby to our door. Mahalo Pawrade!!”
“From the very beginning of the process everyone was so professional and kind. My ”
“As a whole, the experience with Pawrade was pretty darn good. Staff was excellent and I received the puppies(yes I bought two) in happy, healthy shape. This operation is dialed in. Emma was especially helpful in this process and I appreciated her accessability. From picking out the puppies, to ALL THE PAPERWORK and communications, to the delivery, Emma was a great help. The one knock on the process is the OVER COMMUNICATION. I have a full time job, as we all do, and receiving 40 emails/text a day with the same information over and over was a little absurd. I am now receiving emails daily on available puppies. Believe me, two is enough. All in all, I am very happy with PAWRADE. I would recommend this company to anyone of my friends. Fix the communication piece and this would be a five star company. ”
“Mason is the sweetest, smartest little pup I ever seen.i cannot thank you enough for bringing him to me.”
“My puppy arrived safely despite a 6 day ground transportation. She is past her first 24 hours and over the anxiety of the long ride and new environment after one night. I am so pleased with her and all the supportive care she and I received.”
“Process was easy and friendly. And we have a wonderful new fur baby!”
“All the staff members we're very pleasant and professional, and kept me updated every step of the way. Your team did an outstanding job. Thank you”
“I had a great experience working with Pam, Shannon, Louis, and Jade. Royston is such a sweetheart. He did amazing on our 4 hour journey home. He's doing great acclimating to his new home too.”
“She is absolutely adorable! We love her to pieces!”
“I love my puppy. The wait was worth it many times over...all those I dealt with from initial call to puppy delivery were professional and conscientious. All in all, a job well done. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.