Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everything went so smooth. Everyone was helpful the second you ask a question. Definitely Recommend.”
“The services with this company is so amazing. They stay in contact with you the whole time until you receive your new fur baby. I have purchase 3 puppies from them and glad I did. They were all healthy with no issues and are doing very well. I would recommend this website to anyone.”
“Smooth transaction and we just love our new puppy! 5 stars!!”
“Overall the process was smooth. The staff at Pawrade helped ease our mind, and answer questions when we had our times of uncertainty. Thank you Pawrade for helping us bring our sweet pup home! He's the perfect addition to our family!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We were able to tract the vehicle enroute. The driver texted us, when he was close to our home. Saniya arrived in perfect condition. The driver was very nice, he took the time to answer my questions. It was a very good experience. Saniya is adjusting to our home very nicely. She's very affectionate and loves to be held.”
“The entire process was amazing. Everyone kept in close contact every step of the way. Our breeder was helpful and fantastic. AND our beautiful baby is very loved!”
“We love her!!”
“Very nice friendly experience for me thank you so much pawra”
“I could not have wished for an easier, more seamless transaction! Now I have the puppy of my dreams! Highly recommend”
“Liberty is a very Loving Yellow Lab puppy !!! She adorable and very already attached to Me !!! I am happy with Liberty and Thanks so much for your Services Pawrade !!! Liberty will be a Awesome Dog a Know !!! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Longest week of my life waiting for my fur baby to arrive but the puppy concierge took amazing care of her while transporting her. I couldn't be happier.Everyone was very caring compassionate and professional. ”
“Thank you so much! Ceszar (Adriel) is the cutest and most loveable fur baby. You' ve made this Valentine's day extra special. 🤎”
“We are over the moon with Allie (we shortened her name)! She is everything we wanted and more. I would like to thank you all for the professionalism and courtesy during the whole transaction. I would highly recommend you to anyone. Allie settled right in like she was born here! She has such a great personality! When I took her to our vets they showed her around the whole office! Her potty training is going fairly well, but I had forgotten about the biting stage, ouch! We love her dearly, bites and all! Thank you again.”
“I would say everything was great other than the fact that we can't get a response related to our MetLife puppy insurance. We've emailed twice asking for information with no reply”
“Excellent service. Philip got a clean bill of health from his veterinarian today (2-13-23)”
“If I could give 10 stars I would!! He's the best pup, my best friend & love bug! 😊 I would absolutely recommend pawrade!”
“Excellent experience from start to finish. All staff members were professional and knowledgeable. I would highly recommend. Jesse”
“I'm loving "Millie " she seemed to adapt that night she was delivered. We love her. Everything went well except for the confusion on the delivery. Lori ”
“Everything was just perfect! I had so many doubts about wanting to adopt my golden retriever because of many puppy frauds but I'm so glad that I put my trust in pawrade and was able to receive Collin. I will definitely recommend to everyone about pawrade. Thank you so much for your help Pawrade! ”
“Great puppy and excellent service. The Nanny was wonderful too!”
“Awesome with answering questions in a timely manner and keeping me informed every step of the process. The transportation company, Puzzle Piece Carriers was fantastic providing daily updates on the 2 day journey. Thank you to everyone for making this a very positive experience! ”
“We had a great experience purchasing our puppy through Pawrade. There were people available to answer any questions. They were diligent in making sure their puppies are going to a good home. The process was easy and went smoothly. We were continuously updated on the status of our puppy's arrival. I would definitely use them again!”
“I was skeptical at first because I had no direct contact with the breeder, but Pawrade "puppy concierges" were really customer oriented and had a lot of care about my puppy. In special Sara Franck and Carli Riveira were very kind and responded promptly when I had a question, even after the purchase! Carli was constantly contacting the breeder asking for more pictures and updates for me. The concierges sent documents explaining the whole purchase experience step by step, from purchase time, to puppy delivery and care once at home. My puppy was only picked up when she was in the proper healthy weight (yorkie, 2lb, 13 weeks) and was delivered clean, healthy and in great disposition. She also came with all vet papers. I opted for the ground transportation (Pawrade contracted wags and wheels for my delivery )and the drivers shared a tracking app that I could follow all the way. The drivers were also nice and responded to text when they stopped to feed the puppies. I had a great experience.”
“Our puppy arrived last week and she was perfect. She has since acclimated to our home in such an amazing way. She already has a routine, is eating well, playing and goes potty outside! We named her ILY for I Love you! Her kisses are a joy. She is smart, adorable, healthy and walks on a leash very well. She is well socialized too. This is my 3rd shitzu and I can tell you I already know that this one is really special. I would definitely recommend this breeder!!!”
“Well from the beginning to the end.every thing was professionally done. Great job!!! ”
“What a great service! I was able to track my fur baby the whole way. Rest assured your pup will arrive safe and sound. ”
“We recieved our sweet puppy on Wed . morning on the date we were given. She was very quiet. We think she didn't know what was happening. The delivery man was very knowledgeable about feeding Bella( Betty) and giving her the Nutra- Cal and any other questions we had. The weather was slippery as it had rained and temp went down below freezing. We were worried about the transport. Bella is as sweet as can be. Our hearts are happy. Thank you for you for being there to make this possible. ELIZABETH H. and family. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.