Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“It was a very smooth process. We were informed periodically of each step and received reminders for the tasks we needed to complete to finalize adding our newest family member. :) Thank you Pawrade!”
“The entire process from start to finish was amazing! I was informed through email/text about every step of the process. I cannot say enough about each person who helped bring my little Nico to me safe and sound. We are beyond thrilled about I have him be a part of our family and will highly recommend to everyone! ”
“Good job Puppy arrived safe and sound”
“From start to finish they were the example of professionalism. I was skeptical at first only because I was nearly scammed by five fake internet sites but the staff at pawrade starting with Janell put my mind at ease at kept in constant contact with me , I even told Janell in the beginning I was uneasy and canceled but called her back a day later and I couldn't be happier that I did !!! We truly love our new family member and owe it all to Janell and the rest of the staff . Thank you so much all off you and God bless . ”
“The Pawrade customer service is excellent! The whole process of adopting my puppy went flawlessly, from pictures to updates on the travel situation. Everything was on point & my puppy arrived in great spirit & shape! Thank you for a wonderful experience with all the staff who were involve. Much appreciated! :)”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Good experience thru whole process. Puppy delivered via courier, healthy and happy. Would recommend checking pawrade! ”
“Wonderful experience with Pawrade. You really are part of the family and they help you every step of the way. I used the travel transport by ground and was pleased with the drivers and their setup. I was NOT pleased with their boss Jeremy. There was a problem with the van my pup was in, and he did not answer me when I tried to contact him. Sure, things can go wrong, but communication with the buyer is rather important, especially when they reach out for confirmation.”
“Chloe is the third Cavalier King Charles Spaniel I have acquired through Pawrade. As in my prior transactions, everyone was very helpful and kept me informed of any problems or delays. Chloe arrived on time and well taken care of. I would recommend Pawrade to anyone looking for a purebred pup.”
“These guys are great! Very informative and great communication through the whole process. We received our new bundle of joy this am. Right on time and ready for his new home. Thank you Pawrade!!!”
“Seamless! Everyone was great from beginning to end. Very impressive customer service ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Amazing experience I was so scared to get a dog again. But they reassured me and I finally have my girl. Love it!my consultant was great!”
“First, I want to make it clear that I love my puppy. I will be eternally grateful to Pawrade for connecting me with my puppy. My puppy was and is healthy. With this in mind, I would not recommend Pawrade to someone who is organized and interested in consistent and accurate communication. As a customer, it was extremely disappointing the number of times that I had to initiate communication and follow up about pertinent information, such as the delivery of my puppy, meeting the breeder with my puppy, 30-day insurance policy, etc. Also, some of the information that I received was not accurate: the description of my puppy, health records, etc. An experience that should have been amazing was less than ideal due to the customer service received.”
“I have to admit I was skeptical. How could you not be? Shopping for a pet, a new companion, a new family member online? It seemed wrong……but it's not! Pawrade has been exceptional from the moment I asked for more information until days after we brought home Ryder. I was so surprised at how organized, polite, helpful and knowledgeable everyone was at each stage of the puppy purchase process. I hope everyone else has as pleasant experience as we did. Ask a million questions, they have a million answers and if not they will get the answer. Lastly, Remember you get what you pay for! Try not to get sticker shocked! When you begin the process you will understand how many people are Involved in making your experience a premium experience. Thank you Pawrade. Great job. -C.J”
“What an AWESOME experience I had with Pawrade from start to finish. I was initially apprehensive about getting a dog this way because all the scams that are going on with dogs. I received my puppy a day ago and he is perfect! I like to thank Pawrade all the Pawrade staff for walking me through this process and keeping me abreast of everything that was going on and what to expect. Even though my dog was delayed in getting to me because of troubles with the vehicle during transport, I was informed every step of the way. Thank you for your professionalism, and patience! This was an expensive investment but worth every dollar! Pawrade......you rock!!! 👍😍”
“I was hesitant, but this has been the best decision for us, our puppy arrived, happy and so well behaved. It was such a smooth transition. Pawrade was helpful and make the whole process smooth. Now we are already looking at another puppy. ”
“It was so great working with you all. Best customer service ever! Was there through the entire process. Thank you all! ”
“Pawrade did an excellent job facilitating getting me and my pup together. They are trustworthy, kind and very efficient. The communication I had with them was over and about what I could hope for. Thank you!”
“Awesome process from start to finish. Really appreciate the attention to details regarding the long term care for our new family member. The process of receiving our puppy was surprisingly quick given he was coming from Indiana. The team from Wags On Wheels were amazing when they delivered our new family member! Highly recommend Pawrade!”
“Buyer Beware!!! On January 4 purchased Golden retriever puppy with breeding rights! The owner needed to wait till the 10th to vet check! Then shippers were going to drive her across from Indiana to Calif. during a massive storm! Asked to have her flown here!!! The breeder didn't have paperwork ready for flight had to wait till the 20th ! That flight delayed and she missed connecting flight! Had to stay overnight in Chicago! When we received her had her vet checked she has a retracted Vulva will most likely need surgery can not be breed! The vet check from the breeder stated same problem! Owner sold her knowing this! I asked for a refund on breeding rights and compensation for surgery they are only willing to pay 1/2 surgery bill once preformed! Worst purchase ever!!! Find someone else to buy from !! Their payment center strung me on 2weeks promising compensation what a joke! ”
“Working with Pawrade was such a pleasure, I wish they sold automobiles. Eddie is sales helped us decides between two pups and was so helpful answering all my questions. Britney kept me on task with a checklist to complete at certain times. I'm a very detailed person and Pawrade's process is exactly what I love. Our puppy is perfect for our family and our vet said he is in perfect condition. I know having Pawrade in the middle of breeder and family costs more but the service they provide by screening breeders and doing all the leg work is well worth it for a busy family 12 hours from the breeder. Christein from Puzzle Piece Carriers delivered Nelson to our door and his whole delivery operation is excellent as well. Thank you Pawrade team!!”
“Perfect company to go though to get puppy you desire. The whole process was fairly easy but they make double sure you are going to be the right fit for your new fur baby. Thank so much Pawrade and Carli”
“I congratulate you for your services, very responsible and attentive to any help we need with our puppy! excellent work🤘🏻”
“Sweetest puppy ever. I was a little nervous about getting a puppy on line but he was worth it. He's a chewer (Puppy) but we'll get there”
“I fell in love with him the minute he arrived. What a darling!! Now the work begins!! Right now our house is a large bathroom!! I know that will change . I love my Henry!! Thank you & everyone that works for Pawrade. Thank You, Linda DeGraw”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.