Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I've never purchased a Pet on-line and wasn't to sure about doing this. It was a very positive experience for us from beginning to end. Everyone I dealt with was so kind. We Love our new fur baby family member and highly recommend using Pawrade. ”
“We purchased Gianni. He has been great. He is training very well and has a wonderful disposition. We renamed him Milo Cinnamon. The children love him. ”
“At first I was very nervous about this company with the bad ratings from the BBB...I was told to go to another web site to see other reviews, help out a little...I had canceled my contract with them at a certain point...But received a phone call from them asking why, we spoke felt a little better about it..After it was all said and done Palmer are little 2.5 pound peekapoo was delivered to our home right on schedule time...So I have to give company a five star rating because they know what they are doing and they watch out for these puppie...One more thing...I took who is now Ziggar for his wellness check and our veterinarian said he a very health puppy...So for you folks out there that want to get a puppy I highly recommend Pawrade...Thank you Don for that phone call...We LOVE ❤️ our Ziggar...God Bless”
“I bought a cavapoo from Pawrade and the process was fantastic. I was concerned about shipping her from Indiana to New York, but that process was quick and seamless and my puppy came in happy and healthy. Would absolutely recommend Pawrade! ”
“We had an amazing experience using Pawrade. So helpful from start to finish. Everyone I delay with was quick to reply and always had an answer or sent me to someone who could help. I was amazed (and overwhelmed lol) with all for the info sent my way to prepare for our pups arrival. I am happy to know Pawrade checks breeders and doesn't support Puppy Mills. The health guarantee and month of puppy insurance is an added bonus. Super great experience! We love our new pup so much! Thank you Pawrade!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Tyler was great- communicated the entire transport. He said that he would be at our house at 1:30 am and he was right in time. He was very informative and professional. Gave us some tips and was in his way. Great experience and Tyler is definitely an asset to your company.”
“The process was very smooth. Your staff is amazing. I appreciated all of the calls and emails with the updates upon GiGi 's arrival. She has adjusted very well. SPOILED!!! Thank You”
“We just love our little Buddy (Kirby). He had a great night and no accidents. Can't wait to show him off to our family. Thank you Pawrade for making this possible. Penny Nicholas”
“Very professional and dependable ”
“Everyone was super nice and helpful but I do wish that there was more information about the breeders because it otherwise feels a little sketchy. But overall the people on the pawrade end were very nice and answered so many questions. ”
“Great organization and experience. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Awesome, customer service and communication!”
“Great experience we love our puppy”
“Very pleased with result of getting a perfect puppy rapidly and safely. Highly recommend you.”
“Pawrade made the whole experience pleasant and fairly easy. It is reassuring knowing the breeders have been pre-screened. I appreciated the ability to also schedule a travel-panion to deliver my new family member which saved me time. I would recommend Pawrade to anyone who is seeking a new puppy.”
“To many people to talk to.”
“Excellent experience from beginning to delivery. Everyone very professional and entire process very organized- lots of communication throughout and everyone very responsive. Delivery was on time and my guy Jaccob was wonderful. Highly recommend your entire organization!! 👍”
“Had a great experience ordering my puppy through Pawrade. She arrived looking happy and healthy. So excited for all the adventures to come with my new companion!”
“My puppy arrived safe and happy! I'm very happy he arrived hours before the schedule time. I will definitely recommend Pawrade to all my friends and family. Yes also sent plenty of food and his favorite blanket with him. I really appreciated that!”
“I had a wonderful experience. Everybody was very professional and caring. Dealt mostly with Cindy and Britany and they were great”
“Outstanding communication and support from everyone on the team. Their Puppy First approach is wonderful. Our beautiful baby arrived healthy and happy and in the best of care. Thank you to everyone at Pawrade, we are so grateful for new family member!!”
“What a perfect process! We love our little boy already and he's only been in his new home 4 hours. ”
“The whole process was extremely easy. Dog arrived ahead of schedule and is perfectly healthy and loving. ”
“We are very happy with our bouncy puppy. She has taken control of HER house and everyone who comes in to see her. She has completely stolen our hearts. ”
“Everything went very smoothly. The young men that delivered her seemed to enjoy their job. She has been fine since she got here. No negative effects from the trip. Today is the first day that she has had a real interest in eating. The vet saw her on Friday. She has a few minor issues that we will work on. She loves her big brother and he is very gentle with her. They have a big backyard to run around in. She has bonded very well with me. and her new name is Bobby McGee. ”
“Process was painless ,very happy with our new puppy! Good communication throughout the purchase as well as the delivery process !”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
