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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 207 of 337 · newest first
Verified · Jan 29, 2023
Blake · Pomsky

“I do like the fact that yall do security check and ask the questions that y'all ask on getting to know the people that are trying to adopt. It made me feel that y'all really care and I know that the puppy I was getting came from someone who care and took good care of him it wasn't all about the money and they have a big heart like me. My dogs are my kids and I treat them like I gave birth to them. They are my world. The only thing that drove me crazy is how long it took but that okay because it's all about the puppies. Thank you again for my baby 🥰”

Melissa H. · Partlow, VA
Verified · Jan 29, 2023
Tessa · Poodle, Toy

“The two guys that delivered her couldn't have been better. A little more information on our puppy would have been appreciated. We have bought other family members where we got photos of the parents, siblings and puppy. Would have loved more information on how much to feed and how often to feed. We truly couldn't be any happier than we are with our new baby. Just constructive criticism. ”

Michele G. · Rancho Mirage, CA
Verified · Jan 28, 2023
Carson · Australian Shepherd

“It has been one month since Carson came to live with us. We love him so. I want to thank Kelly Wicoff, Kelly Hall, and more connected with Pawrade. And thanks to Scarlet Bouchard with Wags on Wheels. And fantastic thanks to Jason & Garrhett for delivering Carson to us. I am so grateful for Pawrade.”

April C. · Denver, CO
Verified · Jan 28, 2023
Baila · Beagle

“All ressponses to any questions were fast, and courteous. Great service from start to finish.”

John M. · Auburn, GA
Verified · Jan 28, 2023
Skye · Shih-Poo - Shihpoo

“I am so pleased with Skye, she is a delight that I didn't know I was missing.”

Betty B. · Milton, FL
Verified · Jan 28, 2023
Haruto · Shiba Inu

“Your system for delivery and turn over of the puppies works well. I was kept apprised if my puppy's progress throughout the day. The delivery personnel were helpful and knowledgeable. I am happy with the entire process. Thank you for the safe delivery of my new fur baby.”

Veronica S. · Milton, DE
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Jan 28, 2023
Ryland · Soft Coated Wheaten Terrier

“The team at Pawrade was great to work with. When my assigned person was off, another stepped in and answered all my questions. The transaction was seamless.”

Terri S. · Chesterfield, MO
Verified · Jan 28, 2023
Roberta · Havapoo

“Earlier notification regarding the needs of having nutri-cal on had for the puppy. ”

Karol P. · Fountain, CO
Verified · Jan 28, 2023
Grover · Goldendoodle

“We couldn't be any more happier than we are right now. Our experience w Pawrade from beginning to end was outstanding. Communication was above and beyond. Delivery was fast and Kirby has adjusted very well to his new home. We will highly recommend Pawrade! Thank you!!!”

John & Kim M. · Norwich, NY
Verified · Jan 27, 2023
Beau · Pomsky

“I have never been so pleased with every aspect of a transaction until I reserved my precious Pomsky Beau. Everyone I had the pleasure of working with was kind, professional and would respond to my questions in very little time. Beau is exactly like she was described and I am so in love with her. I am sure in about a year I will be ready to do this again. Thank you so much for making this process so easy. ”

Georgann W. · El Dorado Hills, CA
Verified · Jan 27, 2023
Paulette · Pomeranian

“Really great service. They are on top of everything, great communication. Great response time. Lois was wonderful to work with, explained everything couple of times to me till I got it, she really helped calm my nerves threw all of this. I am really happy with my sweet puppy. ”

Diana F. · Los Angeles, CA
Verified · Jan 27, 2023
Dahlia · Maltese

“Pawrade has been Amazing! There follow up & Customer Service is Perfect! We receiced our puppy right on time as agreed & she had been so well taken cared of by the breader she was so clean and well gromed! & the delivery service was kind and courteous through the whole process! In these uncertan times were customer service has fallen by the wayside, Pawrade is the shinning example of how a Great company should treat there Clients! The whole process has been perfect! From our 1st contact with Pawrade to our Baby being delivered right to our front door! Its been truly Amazing! We would highly recomend them to anyone including our on family looking for a Dog to add to there family! Sincerely, Jay C ”

Jay C. · Austin, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 27, 2023
Olanna · Shih Tzu

“First time using Pawrade, I'd have to say I am very impressed with service. I would recommend to anyone.”

Ruben G. · Mentone, CA
Verified · Jan 27, 2023
Virgil · Cavapoo

“Virgil now named "Wally", arrived on schedule and in good health.Sweet Briar Pet Transporter took good care of my tiny 3.5 lbs 9 week old Cavapoo.”

Diane M. · Orange, CT
Verified · Jan 27, 2023
Barrett · Cocker Spaniel

“Everyone we spoke with was extremely efficient and professional, and Barrett has a great disposition! He is sweet and cheerful, and he was obviously very well taken care of before he became ours!”

Jay G. · Rochester, NY
Verified · Jan 27, 2023
Derek · French Bulldog

“He's just like the photos and very playful, healthy and happy. ”

Debbie H. · Roseville, CA
Verified · Jan 27, 2023
Aliya · Miniature Australian Shepherd

“We are so in love with our sweet puppy! We had a great experience working with Lois in customer service. She went above and beyond to make our experience as enjoyable as possible. She was so compassionate and understanding to our needs. We also briefly worked with Kelli, In management, and she was also wonderful to work with, and was so helpful! Overall, my experience with Pawrade was great!”

Adriana C. · Winnebago, IL
Verified · Jan 27, 2023
Brianna · Boston Terrier

“Very happy with the whole process and especially the puppy.Thanks, James”

James C. · Katy, TX
Verified · Jan 27, 2023
Greyson · Cairn Terrier

“Pawrade really went above and beyond to ensure that we were well informed throughout the entire process. I would highly recommend them. They did a great job of connecting us with our new puppy! ”

Jaela N. · Fort Wayne, IN
Verified · Jan 27, 2023
Addison · Schnauzer, Miniature

“This is our 2nd puppy from Pawrade and they have done and exceptional job both times, we would highly recommend them to anyone wanting a new puppy ! They provide a great service and do all of the work, the transition was seamless and we couldn't be happier!”

Jane B. · Coconut Creek, FL
Verified · Jan 26, 2023
Sharon · Dachshund

“Pawrade was wonderful! We spoke with Carli and she was so helpful and got back to us immediately when we had any questions! Great Experience!!!”

Victoria V. · Holtsville, NY
Verified · Jan 26, 2023
Amara · Poodle, Miniature

“My furbaby was in great condition when I got her. The men were very nice and very helpful. ”

Donna W. · Laguna Niguel, CA
Verified · Jan 26, 2023
Kate · Shih Tzu

“Everything went well with the transaction except for it seemed a little confusing with the multiple "pay" options for financing. The transaction went smooth and we had our new baby in arms in a few days. The transportation personnel stayed in touch until she arrived. ”

Mark W. · Vinton, VA
Verified · Jan 26, 2023
Oliver · French Bulldog

“Pawrade made the process so easy, everyone at Pawrade is helpful and got back me to quickly. ”

Jennifer D. · Morris Plains, NJ
Verified · Jan 20, 2023
Hope · Beagle

“I had the Best Experience with Pawrade! I received my Beagle Puppy Hope last night and she Is even I thought she would be!!! So Darling and Petite! She ground travelled So well!!! No cough, no sick eat all! She didn't even need the Nutra cal the driver told Me . I was able to talk tot he Breeder and Tony my Rep was amazing as well as Aaron my concierge and my travel concierge and my Driver Sue was the best and arrived a day early! I would definitely use Pawrade again! The only problem was when I call to Activate her health insurance the Man I dealt with with was extremely rude and mean. I had to call back an make a complaint and ask to talk to another agent! Other then that I give Pawrade 5 Stars ⭐️ ⭐️⭐️⭐️⭐️”

Suzanne T. · Carlsbad, CA
Verified · Jan 20, 2023
Audrey · Shih Tzu

“They were very helpful from the beginning to the end of this process. I was very nervous about the whole process but they did a wonderful job of answering all of my questions and getting our little fur baby here to us. I would definitely recommend them if you are looking for a puppy.”

Melissa L. · Fernandina Beach, FL
Verified · Jan 20, 2023
Livia · Shih Tzu

“Had a great experience. Very professional!”

Kari D. · Fayetteville, AR
Verified · Jan 19, 2023
Gracelyn · Goldendoodle

“Very professional ”

John E. · Las Vegas, NV
Verified · Jan 19, 2023
Kyra · Goldendoodle, Mini

“We love our little girl. Everything from start to finish was great. Being able to chat with the breeder was super helpful and reassuring. ”

Melinda A. · Scottsdale, AZ
Verified · Jan 19, 2023
Chandler · Siberian Husky

“So excited with our handsome, smart and lovable puppy. Everything went very smoothly with the whole team at Pawrade! Thanks so much 😍”

Christine C. · Scottsdale, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies