Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“You know they say you get what you pay for....well, we certainly did. What a fantstic operation. Fantastic communication and information all throughout the process. Made the process as easy as possible. Oh, by the way....we love our new pup. High praise. thank you”
“The whole process to purchasing and gettung our new puppy to us was very easy. Kudos to pawrade for making this such an easy transaction. We are all so in love with our little puppy already”
“It was a wonderful experience. Everyone was so helpful and willing to answer any of my questions. ”
“I had to do a lot of contacting to get my information. And my pick up date was pushed back to me to 72 hour window of my vet visit and I called to find out why I wasn't notified to pick up on the 12th when I was told the pick up date had been changed to the 14th, so I had to make arrangements with my son that were different ”
“He done good it seems like he belonged here all the time. He came in and started playing and running around. I think we are going to get along just fine. He's going to be alot of company.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I have nothing but good things to say about Pawrade everyone I dealt with was great 👍🏻 and Henry made it even better thanks so much for delivering a first class puppy who I love more the world!!”
“We love our sweet little Rosie girl, she's a great quality dog and the service ar pawrade was excellent? ”
“Pawrade was absolutely a delight to work with. They were totally in touch throughout the entire process from reservation to delivery. Everyone I communicated with was pleasant and caring about my experience and dogs in general. In the delivery process, the driver texted me to let me know he would arrive in 20 minutes, but needed to give my pup a warm bath first. Very thoughtful. The only thing I think would be more helpful is to provide a more detailed explanation of the Ground Delivery Service. I was really surprised when I received the route and realized how long my pup would be on board for the ride. Thank you Pawrade Staff.”
“Great transaction and excellent new family member!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Fantastic experience, we drove to pickup our new puppy in Kansas and everything was excellent ”
“I can't believe how cute is our baby girl! Thank you Pawrade family for all your hard work and dedication! ”
“We have had the BEST experience with Pawrade from start to finish. Everyone has been so helpful and friendly and made our journey with our puppy so fun! Couldn't be more excited and thrilled to have our beautiful Gina ( now Daisy Mae ) and are absolutely in love!🥰 Thank you! The Cloke Family ”
“All went well. I was very pleased.”
“Transportation by vehicle was great. Good communication and really liked both guys that delivered my puppy to my house.”
“My Frenchie arrived home pretty healthy & happy from Missouri! Thanks to pawrade for making this possible!”
“Great experience, I would recommend. The process was smooth and secure. The 3yr health warranty is awesome! We drove about an hour to pick up our puppy, they were right on time. And I was pleased to be able to see photos of my puppies parents and their pedigrees. My only suggestion for improvement is to have less people involved in the transaction. I think there were 4 or 5 different people giving me different types of info (the 72hr vet check, insurance info, etc.). One point of contact would be nice.”
“Could not be happier with how smooth the adoption process was! Pawrade facilitated the application, transaction, and all communication! They answered all questions and provided everything I requested. Extremely happy with our new family member and thrilled that she came from a loving and reputable breeder. ”
“I was so pleased with the entire process from start to finish!! I can't put into words the overwhelming joy you have brought into my mother's life and everyone around her!! The delivery service was really exceptional!! Y'all really take good care of your puppies, and that's what impresses me the most!! THANKS AGAIN!!”
“Fantastic communication. Safe transportation. Happy, healthy puppy arrived. 1am arrival was rough though. Communication from transportation team excellent and their text messages showed they cared about their precious cargo. ”
“Thank you for delivering my pet to me safely. ”
“Love the little Guy. So tiny And has learned to use gravity To get off the bed. And loves To play. HE especially loves his papa, a full grown HUSKEY I rescued from the shelter. They play as if the little guy SGM, or Sgt MAJOR, is beating UP the big guy. I have 2 puppies And the big guy. But SGM, sweetiest DOG ever. ”
“I purchased two puppies in the last 3 months and I have nothing but good things to say. There is a great selection of great pets, they are very friendly and helpful with tips, plus there was communication throughout the entire process. I was well informed on what to expect and what was need to be done. ”
“Everyone along the journey was friendly and helpful ”
“Very helpful team and process made much easier by Pawrade. Always with updates and making sure puppy was safe, secure, and comfortable from start to finish. Can't thank them enough.”
“What a sweet boy, we've named him Dango (Japanese dessert) because he's sweet. It would have been nice to hear if he'd had any training (he is House trained). He's very sweet, a picture of the bag of food would have been helpful so that we could purchase the same brand, the name brought up many results. He's a healthy boy and a super cuddler”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
