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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 209 of 337 · newest first
Verified · Jan 12, 2023

“Tara was amazing. See was incredible! Her patience was unlimited. Communication fell off some when it was turned over to others but she jumped back in to help. She is invaluable to your company. We would never have ended up with Emmy without her. she is special and we were fortunate to have her work us. ALL THE WAY TO THE END!! Please let her know how much we appreciate all she did to help us. We so love Emmy!!!”

James F. · Charlevoix, MI
Verified · Jan 11, 2023

“I can not say enough about how thorough Pawride is. Once I decided on the puppy I wanted, I was informed and given directions to the moment the puppy was delivered. They were so good at getting information to me in regard to what to expect, as I hadn't had a puppy in awhile. I highly recommend Pawrade. ”

Diane T. · Keller, TX
Verified · Jan 11, 2023

“I'm so glad I came across your site in search of a puppy to cherish and give love to. She is everything that I had hoped for and she has completed our with never ending fun and laughter. Parade followed thru all the way in bringing her to my front door, thank you all for your dedication. ”

Dianne B. · Schertz, TX
Verified · Jan 11, 2023

“It was a pleasure to work with y'all on Enzo everything was done professionally and quickly we love our new puppy and we thank y'all keep up y'all outstanding work ”

Reggie C. · Evans, GA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jan 11, 2023

“We are so happy with our new puppy, Levi. The team at Pawrade.com helped us every step of the way. Meeting the breeder for pickup was super easy and he was great to work with as well. We are very pleased with the service we received. Thank you!”

Sean R. · San Francisco, CA
Verified · Jan 11, 2023

“Every single person I've communicated with has been absolutely fabulous! Kenny (I believe is his name) at the very start of the process was so helpful, walked us through everything. Again, the entire process, all the emails, was a pleasure. And the pup? A pure delight. Thanks so much, Kathy ”

Kathy T. · Sparks Glencoe, MD
Verified · Jan 11, 2023

“We love our puppy. The process with Pawrade was easy and thorough.”

Mark H. · Danvers, MA
Verified · Jan 11, 2023

“Everyone I spoke to was very nice and extremely helpful. We are enjoying the newest member of our family. Thank you ”

Colleen T. · Norwood, MA
Verified · Jan 11, 2023

“Overall, I am happy with my experience, but it was a bit nerve racking up until the moment I met my puppy. I opted to pick up my puppy and did not receive actual location and contact information of the breeder until a day or two before I was scheduled to fly out for the pickup, even though I completed all of my requirements immediately. The minimal/slow communication with the breeder also left me a little concerned, but she did apologize for that and explained the circumstances when we met. I spent a good amount of time concerned about being scammed because of everything you read online, but I can say that EVERYTHING WAS AS PROMISED, and for that I am very happy I went through Pawrade. We are in love with our healthy Corgi puppy, and she is doing great.”

Caitlin O. · Fredericksburg, VA
Verified · Jan 11, 2023

“Our new puppy arrived very happy and taken care of and is settling in great!”

Max K. · New York, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 11, 2023

“We love our girl and were told by the vet she had great physical features (important on a Saint Bernard, especially hips/legs) and appreciated the fact her nails had been clearly taken care of. Shows they care!! She has a wonderful disposition too. The only thing I would have liked is the microchip info. The vet had no info other than it could be one of 4-6 different companies. I have no way to get it registered in our name. Minor issue maybe but overall we are very happy!! ”

Tracey S. · Manchester, NH
Verified · Jan 10, 2023

“I was very nervous about purchasing a dog online and took me several months to make a decision. I reached out to support several times with question and each contact with an associate was very pleasant. The staff was very friendly, knowledgeable, and provided a great customer experience. I always say it starts with the service you receive from support. I am very pleased! I was still nervous when I completed the purchases of my fur baby, but there was a lot of communication from them and answered any questions along the way. I received my fur baby today and she is just perfect. The process was very smooth and easy to understand. Thank you so much!! ”

Joe M. · Pensacola, FL
Verified · Jan 10, 2023

“This was a great experience! Everyone was so helpful and informative and answered all of my questions along this journey. Aindreas (tanner) is so sweet. Thank you to all of you who made this possible. I recommend you to anyone looking to adopt. Thank so so much. I love him!!! ”

Yvonne R. · Glenville, NY
Verified · Jan 10, 2023

“We have never used Pawrade before and we found it to be very professional and put the pets first. Our puppy was in great health and well adjusted when we received her from the road delivery guys. They seemed to do a great job. We liked that we could track them with the 360 app and have a good idea when they would arrive. Thanks for everything! We would be happy to recommend you.”

Mark & Joani W. · Gilroy, CA
Verified · Jan 10, 2023

“The whole process was informative, and smooth. We were kept posted on Henrey's(Buck's), progress in his travel to us. We were kept I formed on how and what to feed him. I talked with the breeder and he was very happy to help with questions. The only disappointment, was that in the advertising portion about Buck on line.. we were led to believe we would receive a 30 day trial insurance plan. NY, and South Carolina don't honer this. I would recommend a disclaimer on the advertising page regarding this. It was a little disappointing...but typical NY.”

Paul H. · Wallkill, NY
Verified · Jan 10, 2023

“At the beginning we were a bit skeptical, however, after the holidays we were able to finalize our transaction. He had a vet check up and passed with flying colors! Super excited to have a new puppy roaming our home. ”

Jadis O. · Schaumburg, IL
Verified · Jan 10, 2023

“I am completely satisfied with Pawrade. Everything went as expected and I received a healthy, adorable puppy. Pawrade gives you all the information I needed to prepare for my puppy and take care of her once she arrived. My vet was impressed by how up-to-date and complete her immunizations were and how correct the instructions were from Pawrade on the timeline for next shots, spaying, etc. I would choose Pawrade again to purchase a puppy.”

Salli S. · Roseville, CA
Verified · Jan 10, 2023

“Excellent service. Smooth transaction. Felt very comfortable and confident buying our puppy thru Pawrade. Would work with them again and highly recommend them. Thanks so much for connecting us with our sweet girl!!”

Stacey M. · Sequim, WA
Verified · Jan 10, 2023

“Best Service and cutest puppy 🐶 ever! Very healthy puppy and great communication. I would recommend Pawarde to anyone looking for a puppy. I am satisfied and happy with my new dog! He is just beautiful 😍! Thank you Pawarde.”

Caprisa G. · Brentwood, CA
Verified · Jan 10, 2023

“Abigail is a handful but such a joy. She came to us happy and 100 % healthy. We are so happy to share our lives with her . Thank you so much Pawrade for making the adoption process so easy. ”

Raymond J. · Huntington Beach, CA
Verified · Jan 10, 2023

“We love her so much she fits into our family perfectly thank you so much for everything!!!! 💖”

Patty A. · Clover, SC
Verified · Jan 8, 2023

“Everything went good, need improvement on communication during delivery set up. ”

Rodney C. · Redondo Beach, CA
Verified · Jan 7, 2023

“We love our new pup! She's healthy & such a love. The transportation process was a little hard to watch but the drivers were nice & professional. ”

Jennifer B. · Mount Pleasant, SC
Verified · Jan 6, 2023

“I would recommend this amazing team to anyone that may even be considering getting a new family member! They were so patient with me on the phone walking me thru each one of the puppies that I wanted to know more about. His knowledge of each of the breeders assured me that this was not a "puppy mill transaction". Everyone on the team guided me thru the process. Anytime I had a question they were very prompt to correspond back to me! Honestly, I felt like everyone was family and they really cared that this was a good experience not only for my family but the puppy too! Shannon ("Travel Concierge extraordinaire!) was amazing. She was right there with me tracking and communicating with the drivers about how she was doing during her travel here to Maryland. She went out of her way at 6:00 am to actually meet the drivers down the street so she could personally deliver her to us! This was such a great experience I actually bought another puppy for my assistant! ”

Dayla B. · Adamstown, MD
Verified · Jan 3, 2023

“Overall I had a great experience with Pawrade. The only thing that frustrated me, at one point, was delayed communication trying to schedule Sophia's pick-up day. However, I do understand that the holiday time frame and busyness likely contributed to this problem. I would use Pawrade again. ”

Shelly P. · New Orleans, LA
Verified · Jan 3, 2023

“The process was easy and I was well communicated with. Our boy is home…healthy, safe and happy! ”

Shawn T. · Lucama, NC
Verified · Jan 3, 2023

“Beautiful puppy cavalier spaniel arrived on new year day. This is sweet, affectionate breed I would recommend to anyone considering a small dog. Eddie with Pawtrade who answered my first inquiry was very helpful. ”

Jennifer F. · New York, NY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.