Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Everything went famously getting our puppy, from start to finish. Everyone was very helpful during the process and making sure we had all of our questions and concerns answered. We will definitely use Pawrade for a future sibling and easily recommend to friends and family”
“ First I will say, we love our new puppy; healthy, playful, charming and bit of a goofball! Wellbeing for pup evident. Didn't love the process; on line information wasn't 100% accurate-age at purchase was correct, weight was not. Working w/ Pawrade is complicated. Dealt w/ 4 different people, lots of texts, phone messages, emails to get warranty/payment questions clarified. Some info inaccurate/contradicted what was on line--everyone polite, happy to help, but all the handoffs resulted in lots of duplication. We picked up pup-given an address, no phone number or breeder name. Told by breeder all medical records already uploaded to "our Pawrade account" yet no info from Pawrade or breeder on how to access/locate the account. More calls, messages left-its supposedly located thru payment acct, but Pawrade rep actually sent it. Persistence is key. Maybe impacted by holidays, be prepared to ask lots of questions vs assuming they will provide all the process information. Pup worth hassle:-)”
“Great dog but process is quite challenging and needs improvement”
“I had a great experience purchasing my new puppy through Pawrade. I want to thank you all so much .”
“They were great and kind. Thank you so much ❤️ ”
“Everyone I talked to was very friendly and helpful. They kept me updated throughout the entire process of getting the puppy. The paper work was a bit cumbersome but the staff was very helpful. I would rate the entire process as a 9. Would also recommend Pawrade to others considering getting a puppy. Tim”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade is awesome! The representatives are kind, friendly and professional. There is excellent communication and it is always prompt. We strongly encourage anyone interested in purchasing a puppy to utilize Pawrade!!”
“Ingrid AKA Yennefer is a wonderful addition to our family we absolutely love her. Pawrade was awesome and I highly recommend them to anyone looking for a puppy!! ”
“we are very pleased with the puppy Thank you”
“Experience overall was good. Couple suggestions to make it better. 1) make an app it will be a lot easier for the customer 2) provide links to all the instructions so the customer doesn't have to search through messages 3) better communication ”
“Outstanding all the way from beginning my search to receiving my little bundle of love. Pawrade is unbelievably thorough with everything. Everyone I spoke with were incredibly thorough, so kind and sincere. That's a rarity. Thank you all!!'”
“Great deliver of our puppy. Jacob was always replying to any questions I had about the arrival of my puppy ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I had been searching for a new fir baby and had almost been scammed which left me weary. I came across Pawrade and explained my concerns for being scammed and wanting validation that Pawrade was in fact legit. After speaking with someone and then the breeder and asked a ton of questions, my concerns were alleviated. Someone was in touch with me throughout the process of purchase to delivery. Thank you Pawrade for a great experience. ”
“The experience was simply amazing from beginning to end. Communication was great and everything was as promised”
“Excellent company to work with. I would highly recommend. Thanks so much.👍”
“This was my first dog purchase so I had to make sure this was legit (sounds fishy. Ik) but I'm so happy it was. Johanna is perfect!!”
“I will say this , puppy buying is a scary thing these days this is why I chose Pawrade. I didn't have to worry about someone taking 1000's of my hard earned money and never receiving a puppy ! This company is petty fast to respond, if you want fast response just call there customer service is so far above the rest. They only deal with reputable breeders and highest quality. My lil puppy came well socialized and ready to give all the puppy kisses in the world . She even is ok with my cat :) . She is so perfect in every way . I give actually a 10/10. !! Go here to get your next pup! Ps don't use Terrence financing. Find your own there customer service was the worst . But this is no way of any doing of Pawrade . ”
“Awesome from start to finish. He is a wonderful puppy and the breeder should be commended for her standards!”
“The process was long and envolved. I think I understand why. Transportation took a while. But, to have delivery door to door was a pluss. except for it being at 2:00 am!”
“Awesome very smooth process from start to finish. Thankyou so much my family is happy to have welcomed Koa (Grant). ”
“We had a pleasant transaction for our beautiful pups. From the very beginning before purchase to the end we had all our questions answered. I enjoyed the tracking ap for when they were on the road so we could see where they were at in their journey. Once they were here few days we got a call from pawrade checking in to see how our girls were. We will totally recommend to all our friends. ”
“Pawrade delivered our new puppy home safe and sound. We knew she got bathed when she arrived .. we're super happy and delighted having having her. . She came with her veterinary health report :) Thank you 😊 Lexi gonna change our life”
“I LOVED working with Pawrade - they were unbelievably professional and the puppies come first, which is how it should be! Thank you so much! ”
“I was very apprehensive about finding a healthy and non-puppy-mill-pup on the internet. Pawrade was excellent: From the the first Concierge Contact named Joseph Hess, I felt secure. He was always accessible, and helped get more information about our different pup options from different litters, including getting videos. I always felt he loved all pups, but also wanted to match us with the human/dog/cat pack we already have at home. He did an an excellent job! All procedures after choosing our pup were also stress-free and successful: payment, insurance, and most importantly, safe and successful transportation to our home! Very happy with Pawrade!! ”
“The whole transition from start to finish was amazing, they reach out to you constantly and they really put the puppy's health first! There's a lot of bad reviews about this site out there, I even checked sites liked Reddit and they weren't fans. But after my experience, I am a big fan and will recommend this site to anyone looking for a dog ”
“The Pawrade people were all so friendly and helpful. Information was sent regularly and questions were answered promptly. I felt like they really do care about the puppy first. I would definitely buy a puppy through Pawrade again.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
