Verified · Dec 29, 2022
“Everything went off perfectly ”
Aubrey H. · Fort Lauderdale, FL
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 211 of 337 · newest first
Verified · Dec 29, 2022
“I am absolutely trilled to have my new fur baby! From start to finish this has been a great experience. Communication was great with all parties! Everything was handled with great care and my adorable cavapoo was delivered happy and healthy. ”
Erin J. · Charlotte Hall, MD
Verified · Dec 29, 2022
“Getting our puppy from Pawrade was such a smooth experience. They were super professional, efficient and great at communication. They have different contact/conceirege assigned to every step from sales, puppy care and transport. Every contact was always available to answer questions and help out. Kenneth, our sales contact, went out of the way to get us a promo discount even after the sale was completed. Shannon and Brittney were always there to guide us. And the puppy was delivered to us very swiftly. I very highly recommend Pawrade if you are looking to get a new puppy. ”
Cabel S. · Saint Paul, MN
Verified · Dec 29, 2022
“Wags on Wheels used the Life360 app to allow my family to watch our puppy's travels and get ready for arrival. They had my little Jordan in their arms walking up to my home for delivery and all his paperwork. Super easy and professional and you can tell with love and care. We even got a few text updates throughout their ride. ”
Jill R. · Fairfield, CT
Verified · Dec 28, 2022
“Expensive but worth it. Such a great experience”
Kristi S. · Goose Creek, SC
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Dec 28, 2022
“We love the new addition to our family. She is just perfect. The experience we had with Pawrade was very good and we would recommend them to anyone who is looking to expand their family. ”
Emily B. · Hagerstown, MD
Verified · Dec 28, 2022
“Jamieson is perfect! ”
James P. · Plainfield, IL
Verified · Dec 28, 2022
“Such a smooth process. I was nervous about getting a puppy from out of state but Parade did a great job in easing my mind. Communication was consistent and my questions were fully answered. I was worried the puppy would arrive stinky and dirty because of the long trip but he came clean and smelled good and the drivers arrived within the timeframe provided. ”
Tashara H. · Pearland, TX
Verified · Dec 28, 2022
“What a great way to add a furry family member. Our baby girl is wonderful and it was a pleasure working with Pawrade to find her and bring her home. Destiny was very knowledgeable about her breed and the insight she provided was beyond helpful. ”
Katrina J. · Dacula, GA
Verified · Dec 28, 2022
“Great experience with ground delivery. The tracking app was fun to watch and easy to use. the communication with Destiny was good too.”
Kim K. · Shelby Township, MI
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 27, 2022
“I love my poppy and he is being a good boy!”
Roudabeh K. · Laguna Hills, CA
Verified · Dec 26, 2022
“Everything was on the mark and went smoothly. Puppy is adorable and we love him so much already. He was even cuter in person! Delivery went great also. Good communication through whole process. ”
Jill J. · Navarre, FL
Verified · Dec 24, 2022
“Was a prompt delivery and great transaction. Pawparade kept me abreast of things between my breeder and chose puppy the whole time and our new Xmas puppy arrives as planned and in great condition and health despite her 2.5 day travel to us. Would use these guys again as they definitely took a lot of the pain and frustration out of finding a new pet for us.”
Rob C. · Atlanta, GA
Verified · Dec 22, 2022
“It was pleasure to work with Pawrade, everything was fast, accurate and as expected. Our puppy is adorable and matches the video which was provided by owner before. We are very happy, decision to use Pawrade was one of the best our decision:)) Thank you, guys! ”
Nadiia V. · New York, NY
Verified · Dec 22, 2022
“The people I worked with were delightful and helpful. After making my purchase I would have appreciated even more hand holding, but I was essentially very pleased. My pup's first Vet visit confirmed that my little guy was in excellent health, and I couldn't be happier.”
Robin T. · Saint Michael, MN
Verified · Dec 22, 2022
“I am so pleased with this process! My baby girl was delivered safely and happy! I would definitely recommend Pawrade to friends and family. ”
Tamara H. · North Myrtle Beach, SC
Verified · Dec 21, 2022
“Pickup was smooth and easy. Was given food, blanket and toy, to help our puppy be comfortable for travel home.”
Terry C. · Conroe, TX
Verified · Dec 21, 2022
“Very helpful folks and we got two adorable puppies!!”
Rhonda T. · Nashville, TN
Verified · Dec 21, 2022
“Draya (now Callie) arrived safely. Pawrade was great. Our vet was not happy that breeder started vaccines at 2 weeks instead of waiting until 4 weeks -- said a puppy's immune system may be compromised when vaccines are begun too young. But that's on the breeder -- not Pawrade.”
Bill W. · Great Falls, VA
Verified · Dec 21, 2022
“Great communication and very professional! I'm in love already🥰”
Kristal S. · Naperville, IL
Verified · Dec 21, 2022
“I was very nervous at the beginning of the process of buying a puppy on pawrade.com. However, when I was on the phone with Emma at Pawrade, she was patient and talked me through every step of the process, going above and beyond to help me understand the entire process completely. From there, everything was handled for me. Once I got my puppy, she was PERFECT! I am incredibly happy of my decision to buy my puppy from pawrade. It was my first time buying a dog online, and it went very smoothly! :)”
Lindsey C. · Alabaster, AL
Verified · Dec 21, 2022
“Thank you for brining Happy to us. He came bright eyed bushy tail. The best Christmas present we could of asked for. ”
Irena M. · New Britain, Ct
Verified · Dec 21, 2022
“Everything was amazing!!!!! Thank you ”
Kristen S. · Fairhaven, MA
Verified · Dec 20, 2022
“Great customer service. We received our puppy and received support all the way though the process . Puppy is healthy and well behaved . Absolutely will recommend pawrade to friends and family”
Olga R. · Ocean Park, WA
Verified · Dec 20, 2022
“My experience with Pawride was exceptional, from beginning to end! They are available for any questions along the way and even helped after my puppy arrived. They were also all very nice, kind and professional. We are thoroughly pleased with the entire process and highly recommend them.”
Kimberly B. · Prunedale, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.