“Very good . Would recommend Pawrade to friends and family.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Pawrade was terrific. We identified the puppy we wanted from their website [after doing extensive research on the right breed of dog for our lifestyle]. Pawrade was in contact immediately. Pawrade was always quick to respond to our emails or phone calls. The process is time consuming, but the outcome was great. Meeting our puppy and picking him up at the breeder went smoothly. It is only five days in since picking up our puppy, but we could not be happier with the outcome and the Pawrade service.”
“Everything was wonderful with my experience. The only thing that should've been clarified was the fact that there were multiple stops on the way with the dog, so I was expecting her sooner and they needed to make multiple stops to drop other dogs off. Otherwise everything was amazing. The dog came and she was clean, and Happy. We love her so much already”
“our Pet nanny Ida was fantastic. Lisa,Amber, and Cindy were wonderful. Thank you so much. Best, Jeff”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Bobby who is now Roscoe arrivedsafe and sound and I couldn't be happier. I was kept informed throughout out the trip and we are getting along fine. Thank you so much! .”
“I’m extremely happy about the entire process. Great job by everybody involved in bringing my puppy to his forever home.”
“Every aspect of our purchase has been incredible! Delivery to our front door was fantastic (driver SO friendly) and the detailed emails helped us a lot! Coco and RayRay (sisters) are the sweetest dachshunds! Many, many thanks!”
“The customer service and communication with Pawrade were top-notch! Everything about the process was smooth sailing! And my pup arrived exactly like they said he would....Very satisfied!”
“I could not be more pleased with the Pawrade.com service..The company went above and beyond to ensure our satisfaction. We are immeasurably pleased..Our pups were handled with the utmost care by the pawrade staff and ground travel to our home was seamless..Our pups are so beautiful..They are healthy,smart and had wonderful starts from their Breeders..Thankyou Pawrade..I couldn’t be any happier!! Theresa Augeri”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We recieved Penny in the early morning hrs on the 16th of June. She has been such a joy and blessing to have. Our family loves her dearly and she is getting spoiled rotten!!”
“Everything went smoothly. We love the new puppy! Lots of status updates and helpful information.”
“I wasn’t planning on spending this much but Summer caught my heart. The process was easy.”
“Delivery went well, Louie came as promised. Our new family member is absolutely perfect! Thank you sooo much!”
“The people provide lots help for we to get the lively puppy.”
“From the first email and phone call, I could tell the customer service representatives were professionals. They responded quickly to every question I had and helped make the process of getting a new member of our family enjoyable. Circe (formerly Buttons) is the most precious baby and you can tell that the breeder took care of her and that she was loved. Getting the Puppy Guide was a help and all the instructions were communicated in a timely manner. I definitely recommend Pawrade!”
“We recently got a beautiful handsome little corgi puppy from your wonderful company and my partner and I couldn't be happier! He is teaching us as much as we are teaching him. To be an all-round better and closer family together. Thank you from the bottom of our hearts. P.s Kylo says thank you too 🐶”
“Dealing with Pawrade has been a very pleasant experience I have never encounterd such a professional organization in the pet trade”
“All very nice , have healthy happy puppy”
“Everyone that I have delt with from the very beginning has been very nice and helpful with any and all questions, don't hesitate to purchase a Puppy from Pawrade, you won't be disappointed, it was my 1st time ever purchasing a Puppy this way without seeing it first directly from the Breeder in person, my Puppy is Absolutely Adorable and very sweet and loving and catching on very well. Thank You All For Your Support and taking care of her along the way, she even has a very nice smell to her also which tells me that she was kept clean. Thank You Again for Everything, Pawrade has a GREAT Team working for them and you can tell that they have the Puppies best interest in mind through the whole process. 5 Stars is exactly what they are getting from me. ⭐️⭐️⭐️⭐️⭐️”
“Very professional from start to finish. Lois Grahling was very efficient & excellent to work with. I highly recommend Pawrade.”
“Such a beautiful service from start to finish (or should I say from “head to tail”)🐾🥰 HIGHLY RECOMMENDED!!!!🙏🏼”
“Such a lovely team. Super supportive, super kind with my newbie questions, super responsive. The transaction was incredibly smooth, the puppy transport was managed in an exacting professional manner. They were in constant communication with me. The interaction from beginning to now have been fantastic.”
“Thank you Pawrade. It was truly easy working with you. Logan and I are really grateful.”
“I will say the service is exactly as advertised. But I do think more interaction between seller and the breeder would be really helpful. It was a nerve wracking process not knowing what kind of condition the dog is kept in prior to transport and how they’re taken care of etc. I don’t think I’ll purchase another dog with pawrade unless some changes are made with the process but I do appreciate that it is very straightforward about the way things are done.”
“Once I reserved Paloma, the process was handled professionally and expeditiously. All.staff was kind and courteous and responsive. I was kept apprised of every step in the process right up until my puppy arrived at my door. I highly recommend Pawrade if you’re looking for a puppy and want to feel confident about your decision.”
“I love the care put into the process. All In the information was very helpful.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


