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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 22 of 337 · newest first
Verified · Jun 29, 2026

“She is a joy to have. Thank you for all you have done.”

Debra P. · Minneapolis, MN
Verified · Jun 29, 2026

“Most amazing process and best puppy. We have two and this is our most well behaved and brilliant pup yet. The process is easy, secure, clean. Puppy traveled cross country.”

Kara R. · Pleasanton, CA
Verified · Jun 29, 2026

“3rd time getting a new puppy with your excellent help. Transitioning was so easy I highly recommend to anyone looking to bring a new puppy to your family. Ty”

RJ B. · Rowley, MA
Verified · Jun 29, 2026

“This is the second puppy I got through Pawrade and the second time I was very happy with my purchase. They kept me informed and updated and someone is there to answer the phone if you have a question. Thank you again for my new furbaby I love her.”

Lori B. · Henderson, NV
Verified · Jun 28, 2026

“Great service and great communication. Puppy came to us on time and is very healthy.”

Briana P. · Thornton, CO
Verified · Jun 28, 2026

“Easiest best experience the delivery option was worth it”

Jordan W. · West Melbourne, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 28, 2026

“Very helpful and caring. Great trusted website for finding you the pet you want.”

Richard B. · Liberty, MO
Verified · Jun 28, 2026

“During the whole process from the beginning to the end, everybody involved in us purchasing our puppy was wonderful and very informative. We had tons of questions since this was the first time getting the puppy this way, but there were no problems whatsoever. If anybody asks us to recommend an easy way to get a dog Pawrade would be definitely the one. Thank you again for getting our wonderful puppy to us right straight to our doorstep.”

Tanja S. · Carmel, NY
Verified · Jun 28, 2026

“Great!!! Excellent atention 100 recomend”

Maria V. · Phoenix, AZ
Verified · Jun 27, 2026

“Was skeptical at first but the communication and process was really well done.”

Alan F. · Wheaton, IL
Verified · Jun 27, 2026

“Every action/requirement required to complete the purchase process was handled with unprecedented professionalism, courtesy and dedication to ensure customer satisfaction. The delivery process was fantastic. The young men driving the van and careing for the puppy were awesome. They provided routine updates and arrival times throughout the day of delivery. Upon arrival they demonstrated true compassion for our puppy and were extremely courteous and professional. Overall, your team was flawless in every respect. JOB WELL DONE”

Jack B. · Orlando, FL
Verified · Jun 27, 2026

“Oh my gosh, you"ll are wonderful. My sweet puppy got here in great order. she is so sweet. Everyone that I spoke to went above and beyond to make sure that everything was done and met my expectations. I will recomend you in a heartbeat to anyone who is looking for a puppy.”

Rebecca W. · Gainesville, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 27, 2026

“Well, after just losing our Cane Corso girl to an undiagnosed, early death. I waited and I started looking at the same breed. Well, some how Britt's photo popped up after a few I was looking at was taken. So, I picked Britt thinking he was the same. Well he's not he's a British Mastiff and he eats like he's never seen food before. He's loves to walk around your feet and he's almost made us fall a few times. But, he's gonna be a big dog. He's got paws and feet that look huge. So, he's funny because he didn't now what stairs were and he's very curious about my cat. My other boy dog Angle had to put him in his place a few times. Trying to party train and getting him use too the cage for bed time is a challenge. He's beautiful and we love him he's part of the family and we have a big fenced in yard to explore.”

Jimmy S. · Coventry, RI
Verified · Jun 26, 2026

“Our new baby, is beautiful, healthy, social, and loving. She is everything described and in photos. The staff was nothing but kind and helpful.”

Michael M. · Mentor, OH
Verified · Jun 26, 2026

“Super happy with our puppy. So grateful to Pawrade, their help and reassurance during the process of #nopuppymill made this a great experience.”

Janet D. · Miami, FL
Verified · Jun 26, 2026

“I have never purchased a puppy through a company, but this group of folks are awesome.. I always knew what was going on with my pup from purchase to Delivery..Highly recommend 5 stars”

Kelly B. · Williston, FL
Verified · Jun 26, 2026

“The customer service prior to picking up Gwen was wonderful. However, the statement about no puppy mills is a total line of crap! We picked up our dog from a completely filthy puppy mill! Although your staff tried to whitewash it away. I know a puppy mill and that was a puppy mill! I didn’t even bother sending my veterinarian information back to your company because I honestly didn’t feel as if it would matter that the dog was 13 pounds less than her advertised a month before we got her. So in essence she was advertised at 62 pounds and in the 3-4 weeks that I looked at her and that it took for us to get her she lost 13 pounds! No way. Just feel like we were scammed!”

Lydia S. · Decatur, IL
Verified · Jun 26, 2026

“Wonderful experience getting our puppy. Our little bundle arrived safely, healthy, and perfect in every way. Communication was excellent.”

Jennifer S. · Howard Lake, MN
Verified · Jun 26, 2026

“Easy process. Stress-free. So far, a healthy puppy.”

Teresa M. · Hackettstown, NJ
Verified · Jun 26, 2026

“Start to finish Pawrade was thorough. We are so in love with our new family member! It was very reassuring to deal with them with all of the scams out. And I love the health guarantee. Beginning with Tara helping negotiate finding a pup and location and all of the coordination and then Emily as well. Very responsive. I highly recommend going through Pawrade for a breeder”

Paula W. · Kansas City, MO
Verified · Jun 26, 2026

“We had a good experience with Pawrade. They were very nice to deal with from beginning to end. We have an adorable puppy.”

Debbie T. · North Adams, MA
Verified · Jun 25, 2026

“Loved the Van transport and they were good about getting back with me quickly whenever I had a question. Emma and Emily were great!”

Karen R. · Colorado Springs, CO
Verified · Jun 25, 2026

“Very easy to navigate and the staff are absolutely incredible and very knowledgeable. Would definitely recommend and buy again in the future.”

Erica W. · Roscoe, IL
Verified · Jun 25, 2026

“Pawrade is excellent. From the purchase of my new puppy to the delivery! Thank you again Pawrade for all that you do!”

Todd M. · Glendale, AZ
Verified · Jun 25, 2026

“⭐⭐⭐⭐⭐ Highly Recommend Pawrade! If you are on the fence about using Pawrade, don't hesitate, you won't be disappointed! What initially sold me is their commitment to working exclusively with ethical and responsible breeders. From day one, their staff was incredibly attentive, supportive, and lightning-fast with answers. Their overall attention to detail is really what sets them apart. I was initially reluctant of using a delivery service and planned to fly to Virginia to pick up my Labrador puppy myself. However, the Pawrade team completely reassured me, promising white-glove treatment with regular stops for walks and feeding. They absolutely delivered on that promise. My puppy arrived safe, sound, and most importantly, incredibly happy and healthy. If you want total peace of mind when bringing your new companion home, Pawrade is the way to go!”

Eric P. · Boynton Beach, FL
Verified · Jun 25, 2026

“Communication and delivery went well!”

Sherrie S. · Lawrenceville, GA
Verified · Jun 25, 2026

“extremely well run, constant communication, puppy delivered on time and in great shape.”

Drew M. · Roswell, GA
Verified · Jun 25, 2026

“I appreciated how everything was handled. The first dog I chose wasn’t doing well and I received a call and the ability to choose another. I’m in love with my Paisley”

Ronalee M. · Lexington, KY
Verified · Jun 25, 2026

“The whole process went so smoothly and the staff was so helpful. So happy to have our guy home.”

Christina S. · Mayfield, KY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.