Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Oh what a cutie and so so lovable. I was less than thrilled with communications with the travel group and would have appreciated a more personal interaction. That goes for the entire transaction. I am confused about the insurance coverage and I do have an appointment this morning with the veterinarian. Please let me know what and how to get this settled. Will it cover today's visit with Surfside Veterinary Clinic here in Oceanside? Please help me get whatever I still need to do accomplished. Again, less than stellar communications and contact. Sorry, but I'm 75 and don't do "mobile everything" quite so well. You guys have a great product and charge a of money but I am disappointed with the less than personal touch regarding communications. Elizabeth ”
“You did everything you cheerfully promised to do in delivering a wonderful puppy right to our door. Thank you so much!”
“5 stars is not even enough to express my gratitude and appreciation of all the joy and happiness that this puppy has brought into our family thanks to the whole staff of Pawrade that helped me through the process. I also want to thank the staff from transportation that they brought my puppy home in a safe and timely manner. I HIGHLY recommended Pawrade. Thank you so much. ”
“Our black lab passed away this past November and we were all devastated, it was unexpected. I was re searching on labs near me and found pawrade. I was skeptical but after reading the reviews and talking to the concierge I could tell that, yes people have to work for money, but they also really lived what they do. They were responsive, informative and easy to work with. Our puppy arrived right on time to our front door step and it was Avery special moment. We can never replace our moto man but this special golden is helping us heal and that is priceless. Thank you to the team at pawrade! Happy Hollidays! ”
“Our experience with Pawrade was fantastic. All questions were answered quickly, and all are concerns addressed. Donna Conner was especially nice. The Wags on Wheels was wonderful transporting our puppy and gave us lots up updates as Teddy traveled his way towards us. Aaron and Silas were fun as well as informative about the trip. We will certainly recommend Pawrade . Great job. We love our new furry friend. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Ridiculous amount of paperwork with redundant communications and no method to print signed documents. Too many people contacting us that added identical and misleading information. Horrible coordination to get the puppy which was misleading and cost us reservation rebooking . Fantastic CKCS tricolor.”
“The drivers were great. Kept us current and arrived on time. I am disappointed only that we forgot to offer a tip. Is there a way to fix that?”
“The process was really easy and great. We love our new puppy!”
“Very hands on team and helped from pre purchase to airport drop off! I felt very prepared and our puppy (so far) is perfect!!”
“The puppy they chose for me bass on my criteria was spot on. The Zoom sessions went well and the breeder advice was very good. Even if he gives a part of an Oreo to his sire and dam at night. The road trip over 2000 miles was arduous for the puppy and she was wild, terrified, clinging, nipping and jumping but is now the perfect puppy once she settled in. Looks perfect. Rosie is a mini poodle and learned fetch in one day and was leash trained in one day. She's working on potty training. Pretty responsive staff. Overall I'd highly recommend for the puppy quality and value. ”
“We had a great experience with the delivery of Jaiden our new boxer! The management team that took us through the whole process did a great job and delivered Jaiden before scheduled! Thank you for everything and Merry Christmas to everyone from Jay , Ya ya and Jaiden!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very pleasant experience Communication was excellent But I must say the people who transported our puppy were very top Notch they communicated with us the whole way They were careful They really generally cared about what they were doing I applaud the two men Our puppy is happy , playful and we just love her to death a very merry Christmas for our daughter and a great addition to our family of a dog a cat and a bird Thanks to all involved ”
“This is a great company and have and extraordinary customer and support service , so happy to decide use pawrade to bing home my best friend !! Congratulations guys keep going the same way for 100 more years !!”
“Every single thing went great and I love my new puppy!”
“The communication and co ordination from getting the puppy to our hands were very helpful and totally stress free. Thanks for the awesome experience.”
“OMG..My puppy is wonderful. Safely delivered to my front door. For anyone reading this. I was very skeptical the whole way because of many online rumors of puppy scam websites. This is not one of them. Ask as many questions as you can and they will answer them. Each step of the way is dealt with different members who specialize in an aspect of the whole experience. ASK FOR A ZOOM DATE WITH YOUR BREEDER AND PUPPY!!! Skipper has a new name, its SAM. I know you will pay a lot for the whole procedure but its worth it. The professionalism of the drivers will impress you, even made me feel good to tip them some cash, which is very appreciated by the drivers. They drive 24/7 as a 2 man team till your puppy arrives, through rain, snow sleet..they do it, you can watch the GPS spot move all day long. If you have any doubts and need someone to talk about their experience, look me up and call at my website www.directultracare.com. Dr. Duc Pham”
“The folks at Pawrade were awesome. They made our process of getting a new puppy very easy. They were very communicative and helpful whenever we had questions.”
“Everything from reserving to puppy arrival was smooth and easy. Price was high but your getting quality pups by vetted breeders. Communication was 100% with concierge and travel. A little under a month total wait time which seems long but she was too little to leave momma. They care about the quality and transportation of the pups. There is a health guarantee and constant communication when needed. All in all this is very legitimate puppy broker. I am happy with my Maltipoo pup.”
“Absolutely wonderful to work with. Everyone was so nice and extremely timely with any questions I had throughout the process. ”
“This is an excellent site to buy a puppy. They take so many safety precautions to make sure everything is legitimate and goes smooth. I would definitely use Pawrade again. I am beyond happy for the whole experience and for our new puppy. Thank you!”
“Courteous, profesional customer service, who maintained in constant communication with me through out the process. Ava is a healthy, lovely puppy. We are so happy to have her join our family. ”
“I was a little nervous buying a puppy without physically seeing her. Pawrade got me in touch with the breeder and all my questions/concerns were answered. My new puppy is healthy and full of spunk. Love her..”
“Awesome Job by everyone involved. We love our new addition and the directions are very good as to what to expect.”
“My experience with Pawrade the most wonderful I've ever had. Everyone was more than helpful with my purchase and guiding me through all, until I had my puppy in my hands. Thank You , your kindness was greatly appreciated.”
“She is now named Bella. She is the sweetest puppy that I've ever been around. She started attachment with me as soon as she arrived. She is sweet, bright, playful, cuddly & fears that I will leave her. She cries for me when I'm nowhere to be found. I definitely am getting her trained. She likes to bite me like she's still with her litter mates. Goes on pad very rarely. Have potty problems.”
“We're happy to be with our puppy!”
“Picked up my puppy today. She seems to be very happy. Well fed and taken care of. I take her Monday for her three day inspection. I'll let you know if there's any issues.”
“Excellent communication and delivery. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.