“It's was really easy and fast and can't wait to purchase another pet from y'all ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“We had a wonderful experience! The people really listened to our needs and found the perfect fit..Normally we deal directly with breeder,but this worked! our Gracie Lynn is everything we longed for Thank You”
“Wonderful choice of dogs, quick response to contacts, friendly employees with fast response to questions, fast and safe transport of animal, would buy again.”
“Pawrade was very helpful and informative throughout the whole process. We felt very taken care of!”
“It was smooth sailing! Everyone was very helpful. ”
“Amazing website, they help prepare you into a responsible pet owner and keep you update until your pup is in your hands. Absolutely amazing customer service that answered all my questions and the puppy is great”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The delivery of Ludvik (Sammy) was seamless. Dakota was wonderful. Great customer service! Benny and Sammy get along great. Sammy immediately acclimated to his surroundings.”
“I could not be happier! I now have my healthy, happy and beautiful puppy. The process was made easy from start to finish. ”
“The process was seamless from finding our puppy to arrival this morning! You truly make the process of finding a new furbaby the best ever! Thank you so much!”
“From the first phone call they have been amazing! I could not have asked for a more smooth experience in bringing home our new family member 💕”
“Nolan is the second puppy I bought using Pawrade. Ten months ago the process from reserve to receive Nikki (breeder's "Lavon") went so smoothly I worked with Pawrade again. And again, Pawrade is organized; the entire process went smoothly. I had a few questions along the way which were answered quickly and completely. Pawrade has my full recommendation!”
“Amazing experience with Pawrade, they kept our family updated through out the whole process. They also provided advice on our new puppy to help us better understand how to care for it. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything was great. The puppy I wanted was everything and more than I expected. When I received him he was in great shape. The only thing I had trouble with was I don't have a driver license but I do have an I.D. card and I had to get it notarized. Everyone was very helpful also if I had any questions.”
“We love the dog but have been unsuccessfully trying to send the wellness papers from our vet. Have sent them several times and your guy said he hasn't recrved them”
“The process was very easy. I'm just a little sad that my dog came to me with a cold.”
“It was fantastic doing business with Pawrade. Communication was prompt, clear and always friendly. Everyone I spoke with was professional and knowledgeable about the process & requirements in purchasing a puppy. Even the transport of my puppy was a pleasant experience. I received texts & even a photo during his journey to me. My puppy arrived healthy and happy. A vet check within 72 hrs of his arrival reaffirmed my thinking. He passed with flying colors. The vet said that he was perfect in every way. Thank you Pawrade! ”
“Kept us informed throught the process and quickly found answers to our questions.”
“I still haven't gotten a response about the breeding rights and the process didn't go as planned upon arrival”
“They were very thorough, and helpful if I had any questions. I couldn't be happier to have found this place to have gotten my precious baby!”
“I cannot tell you how amazing the Pawrade service was. Every step of the way, there was someone by my side explaining things and giving me all the information I needed (before I could even think to ask). I knew I was in great hands the whole time and everyone was so helpful and nice. The process was short and sweet. Not to mention...we finally got our puppy, Theo, and he is everything we imagined and more!! I will recommend your service to anyone who asks. Thank you so much for everything!!”
“The drivers were amazing and delivered a very happy puppy. We look forward to Cora's arrival. Hopefully she has good of a team as Jason was. ”
“Puppy arrives safe and sound and communication was great! ”
“My questions were always answered in a timely manner. Contact was always excellent.”
“Overall, very good experience! The only issue is the email and message board. Customer cannot message the breeder directly and cannot respond to individual messages. May want to improve the email / message system. Delivery person was also exceptional!”
“The process was a bit anxiety provoking because you have the customer pay first. Then the customer experiences a string of contacts from a variety of virtual people. It actually made me wonder whether or not I had been scammed. The best thing for a scam web site to say is that they ensure no scams. Also, I didn't really know or have any relationship with folks. I also got my puppy close the Thanksgiving holiday which likely made it more confusion for your folks. Tony was great. Kelli was excellent. The others on my case sort of showed up and disappeared. Also, having limited visibility in to the breeder (nobody would share their location or contact info) made me uncomfortable. Also, I'm sure that this happens, but my puppy was diagnosed with Giardia the day after I picked him up. He's doing great but it's certainly not how you want to start with your new pal. Finally, I had decided to name my puppy Finnegan. Your organization continues to call him Rubble. ”
“Easy communication, very helpful, made the entire experience such a breeze. Loved every moment of it. Highly recommend ”
“Since the breeder had the wrong puppy transported by her transporters,initially, I recommend each breeder take a picture at the time the puppy is being loaded for transport with Pawrade's transport team. If I had not been paying attention to the "updated" picture sent to me of "my" puppy, the wrong puppy would have been brought to me. I alerted Pawrade about this sending the picture of the puppy I purchased and the updated picture sent to me which was absolutely not the same dog. I was assured the correct puppy was on the way and that it was only a mix up in pictures. However, I received a call from the breeder later on informing me the wrong puppy was in transport. This was a very big disappointment which should not have happened and could have been avoided. This incident deserves a 1 star rating, but since Lois and Shannon were so helpful, they get a 5, which averages out as 3 stars, ”
“The process to finding our new fur baby was made very easy by the teams at Pawrade from the start to finish! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


