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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 214 of 337 · newest first
Verified · Dec 10, 2022
Sinatra · Poodle, Toy

“Cryptorchid. Upset that we cannot breed him”

Response from PawradeGraham, we are sorry to one of your puppy's testicles has not descended yet. Please keep in mind that it will usually move into the proper position on its own within a few months. Please keep in touch so we can monitor this issue. We do want to remind you though that Sinatra was sold as a companion only and you do not have breeding rights nor the ability to register offspring with the AKC. As always, we will be here with you to support you as your puppy grows.
Graham D. · Riverside, CA
Verified · Dec 10, 2022
Arabella · Boxer

“everything went great great puppy and delivery went good couldn't be happier with my new puppy ”

Brad M. · Tallahassee, FL
Verified · Dec 9, 2022
Eldon · Labradoodle

“Eldon, now Cooper is an absolute joy. He's adorable and lovable. My big dog is training him and he's already starting to 'get it'. He passed his wellness check with flying colors and everyone loves him to pieces.”

Kim F. · Annapolis, MD
Verified · Dec 9, 2022
Artie · Havapoo

“Perfect handoff! Thankyou so much for the newest addition to the family ”

Tiana F. · Jamaica, NY
Verified · Dec 9, 2022
Chase · West Highland White Terrier - Westie

“I am very happy I did this! lost my best friend on 11/7/2022 never thought I could feel that much loss. but once I saw Chases photo and saw he was 21 weeks old I told myself getting him. I have had him 3 days now and could not be happier! I Did change his name to Ripper.”

Joe P. · Spicer, MN
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Dec 8, 2022
Stiles · Cairn Terrier

“Such an easy process. The communication was excellent throughout the entire process and the team transporting our new family member were terrific. ”

Annette B. · Marana, AZ
Verified · Dec 8, 2022
Grayson · Golden Retriever

“Great experience top to bottom, pawrade did a wonderful job of helping me meet my pup, and clearly cares about the animals #1. Great communication and very responsive service. Highly recommended.”

William A. · Boulder, CO
Verified · Dec 8, 2022
Zaylee · Poodle, Miniature

“Great communication and service from beginning to end. Healthy puppy! :)”

Sue B. · Sebastian, FL
Verified · Dec 8, 2022
Armando · Australian Shepherd

“Everyone was amazing and kept you up to date through out the whole process!”

Sheryl H. · Lodi, NJ
Verified · Dec 8, 2022
Dyce · Miniature Australian Shepherd

“Perfect transaction!! Got our happy healthy puppy home and integrating with the family! Thank you!”

Ariana V. · Penn Valley, CA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 8, 2022
Biscotti · Shih Tzu

“Great job, the team were wonderful! Thank you!”

Martha D. · Sun City, AZ
Verified · Dec 8, 2022
Calista · Maltese

“We had a such a wonderful, pleasant experience. You folks have a great crew on board. ! Very caring, Knowledgeable and sweet. ”

Lisa D. · Scotch Plains, NJ
Verified · Dec 8, 2022
Pierre · English Bulldog

“Wonderful experience, my new puppy has quickly become a part of the family!”

Mary M. · Media, PA
Verified · Dec 8, 2022
Runner · Dachshund, Mini

“It was a smooth and easy process. Great care was taken to deliver me a beautiful, playful puppy. ”

Arlene P. · Williamstown, NJ
Verified · Dec 8, 2022
Molly · Shih Tzu

“I could be more happy with the service and professionalism that this company has. From the requesting the puppy to the delivery we were keep in the loop of everything until she got here.”

Timothy K. · Sun City, AZ
Verified · Dec 8, 2022
Nixon · English Bulldog

“Loved adopting our new puppy through Pawrade. It was easy and I felt safe that it was a reputable breeder due to the guidelines enforced by Pawrade.”

JoJo H. · Export, PA
Verified · Dec 7, 2022
Brinley · Shih Tzu

“The process was fantastic. We were kept well informed and knew what to expect. Our beautiful Brinley was well taken care of during travel, we couldn't be happier!”

Rebecca B. · Suffolk, VA
Verified · Dec 7, 2022
Patience · Akita

“My puppy arrived in perfect condition”

Johnny P. · Brandywine, MD
Verified · Dec 7, 2022
Ernie · Soft Coated Wheaten Terrier

“Ernie is a great pup. IT is apparent that he has had love and socialization during his short (10 weeks old) life. Thank you for doing a great jpb as breeders and pet owners. We have only had him 48 hours, but so far he is great. Ernie had his physical on this end and he is looking good, except that he is confirmed to have "narrow base canine" issues that will require monitoring and may cause issues later as his mature canines emerge. Thank you for all you do, Ralph & Karen Stading”

Ralph & Karen S. · Woodland, WA
Verified · Dec 7, 2022
Elias · Shih Tzu

“I am absolutely over the moon with my new puppy, who we named Jerry. He's absolutely adorable and he arrived at my house perfectly healthy! Everyone at pawrade was amazing, communication was great, and they really do their best to make the experience as easy as possible for their customer. Thank you so much! I've never been so in love!!”

Monica D. · Queens, NY
Verified · Dec 7, 2022
Travis · Dachshund, Mini

“The service was mostly great! The people were very friendly however there were just a few bumps with communication. Eventually it worked out though!”

Hailey C. · Pembroke Pines, FL
Verified · Dec 7, 2022
Gentry · Goldendoodle, Mini

“As far as I'm concerned this is the only way to find a pet. Incredibly responsive and very pleasant to work with. The level of peace of mind provided was unmatched. I'm telling everyone I know who's interested in finding their future pet!”

Brandon P. · Atlanta, GA
Verified · Dec 7, 2022
Roger · Cavapoo

“We love Roger! Everything went very well in transitioning Roger to our house. Thank you!”

Kris B. · Poolville, TX
Verified · Dec 7, 2022
Hunter · Rat Terrier

“The whole process was very easy. Every team member that we were in contact with was helpful and kept us updated. We love our new family member! He was delivered right to our house. Thanks Pawrade!”

Jessica S. · Cos Cob, CT
Verified · Dec 7, 2022
Betsy · Yorkiepoo - Yorkie Poo

“Absolutely enjoyed working with your team and conseioir Carli. She was absolutely fantastic to work with. They only problem I had was my breeder. We had to continue to ask for videos of our puppy. I was expecting a more family vibe since I was purchasing one of their Babies.”

Mike M. · Sterling, VA
Verified · Dec 7, 2022
Mash · Bordoodle

“Outstanding service and very thorough HIGHLY recommend ”

Rhonda C. · Cartersville, GA
Verified · Dec 7, 2022
Zion · Boxer

“Pawrade was very good and helping us working better breeders. Realize one needs to trust Pawrade to stand behind their core values and standards. While everything did go smoothly the one drawback was the lack of transparency to the breeder. So many questions we had that we will need to find out on our own. I am told I'd be able to speak to the breeder after delivery, which was just today so we'll see. My suggestion to improve service is to allow communication with the breeder PRIOR to your puppies delivery. ”

Martin K. · Stafford Township, NJ
Verified · Dec 6, 2022
Cora · Australian Shepherd

“So easy, very responsive, everything clearly laid out with the best interests of the puppy always at the forefront. ”

Chad P. · Boca Raton, FL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies