“All of you ladies involved have been kind and prompt and considerate. The process, although extensive, went well for me. I so appreciate each one of you. Now, I will ask you all to highly consider the transportation part. The ground transporter was great. But, long distances for a little puppy with eight other animals and a parrot. NOT A GOOD IDEA. Boo was fine at arrival. Same day he was checking coughing and not eating. I do understand the trauma of travel. He has seen the vet. He has a upper responsibility infection. He is still not eating and it is Tuesday. Plus a one and one half weight loss. I believe that he got this cold from one or more of the animals. Glad I got the pet insurance because I have spent alot of money. So, just saying ,you may want to fly new pets to their new home if it is out of your state. I won't be recommending ground delivery to anyone. No blame to anyone. Consider adjusting your travel for our tiny babies. Could I here back from you please. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Was a pleasure to work with Pawrade in securing our new puppy! They were easy to communicate with and kept us informed on the progress. They were able to alleviate my fears of a scam... Pawrade is definitely not!! The transportation to our door was really an awesome benefit!”
“I was very impressed with the promptness and friendliness of service, I had someone answer a lot of my questions and the set up for me to go pick up my baby was really easy! I am so excited to start this new adventure with my little buddy :)”
“Excellent service and accompaniment. Everything was clear and organized. My puppy arrived in excellent condition and it's more than we expected!! We are happy, thank you!”
“Pawrade was great to work with. Answered all my questions promptly before I even made a purchase. I received several phone calls throughout the process to make sure I understood everything and to make the transition as smooth as possible. It was a great experience that I highly recommend. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I appreciate everyone's help to make the transaction flawless!! We've had Chloe for 2 full days and enjoyed every minute! Potty training has its challenges but im sure I will be able to read her a little bit better as our time together goes on. Thanks Tina Bradford ”
“Thanks Pawrade for the great support on getting our fur baby with us! The process was smooth and easy! Pawrade took care of everything and made sure our puppy was delivered safely. In the process of finding a puppy for my daughter I found so many scammers, thankfully I didn't fall into it, for that I'm so thankful for the Pawrade team and their support. ”
“Pawrade was very informative and easy to communicate with concerning the adoption. ”
“I am truly happy with Pawrade. Pawrade seems to have everything in order when it comes to adopting a pet, ensuring the pet comes from a good back ground, is healthy, taken care for in everyway for the adopters to receive the pet well. I am happy with the financial process as well, ensuring all paper work, amongst other paper work, is fully and correctly understood, filled out, all parties signed and fulfilled. I am very happy with all personnel involved working in Pawrade to ensure communication is met, everything is understood and to make sure I received my fur baby with out issues. Pawrade does such a thorough job, from making the connection, getting to know the fur baby in any possible way, to ensure the pet is healthy from the vet before transport, and even the transporters, I am so amazed at the distance they had to travel to deliver people's pets, the updates provided and much appreciated to have and the "touch down". They transporters are so knowledgeable and friendly.”
“The whole process went smoothly.Renee with the cocierge service was exellent.She helped us with all of our transportation needs.We would like to thank everyone behind the scenes for their support.We named our new Bassett Cruiser.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everyone from the beginning, starting with Tara were amazing, carrying, and super friendly. I was always updated and never left guessing. Very organized! I will definitely recommend Pawrade to anyone looking for a new puppy! ”
“Puppy was delivered in great condition and updating was great!”
“You always wonder if doing something like is is some sort of scam. But after research and extensive conversations with different doggie concierge associates, this service is stellar. Our puppy was on his way. Quite a trex for such a small critter. But the gentlemen who drove the transportation service were very professional and caring. They delivered our little man healthy and happy. Now our next adventure with our new family member begins. ”
“Our experience with the staff at Pawrade was excellent. Every contact person was very knowledgeable, kind, and helpful in leading me through the steps necessary to find our special new puppy. We are thrilled. Pawrade was wonderful!! (I would have given them TEN stars if there were that many to give!)”
“Absolutely love our new baby! She's amazing and the best surprise for our daughter. Parade definitely made it easy and the process was smooth. ”
“Lois was fantastic! Our puppy had a small skin issue and we didn't know if we could pick him up until the day of. Was difficult to plan vet appointment not knowing the info. We got our puppy so everything was good… just a few anxious moments with schedule and paperwork. Lois did a fabulous job keeping us informed as things were folded even after office hours! Kudos Lois”
“Our new puppy was delivered in great shape.”
“For us, this process was a positive experience. Pawrade seems to have all the bases covered. Excellent communication, throughout the process. Beautiful dog! Our dog even "knows" to use the training pads, when nature calls. That's a big deal! Thanks Pawrade!”
“It was a totally new experience for me to get a new puppy that I had never seen. The teams that worked with me kept me updated on the next phase of the journey. Beatrice is sooo teeny but very sweet. She has been somewhat trained socially and has amazing amount of energy. thankyou”
“It's been a great experience. Thank you for all of the timely communication and information. It allowed me to properly prepare for Pluto.”
“Everything went seamlessly! Would not hesitate to recommend to anyone looking for a puppy!”
“We love our new pup and Pawrade made it so easy each step of the way. Communication was smooth, consistent, and everyone was so incredibly kind and helpful to get our little guy home! ”
“Thanks a lot getting our new puppy to our home. The transaction has been relatively smooth and the customer services have been great. ”
“We appreciate Pawrade's assistance in securing our new furry addition to our household. It was great to have ongoing communication with a Pawrade staff member while we waited for the arrival of our puppy. We are thrilled with our new puppy, and are relieved to have Pawrade's Health Guarantee.”
“I had a great experience with Pawrade. They did a fantastic job at staying in touch with me. The breeders were wonderful, and my puppy is already potty trained on a pad. I was a little worried about going through a third party, but I went with my gut on this one, bc I fell in love with my pup over facetime. It was a seamless experience and I would definitely recommend Pawrade if you're considering an addition to your family. ”
“My transaction for a puppy went easy. I opted for pickup and it went great. Pawrade did all the work. I would use them again. Thank you. I love my puppy.”
“We love our new puppy, Frankie! The adoption process was so easy, timely, seamless. The pawrade team keeps you updated every step of the way. Definitely recommend pawrade! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.