Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Arlo is such a sweet, happy, and healthy boy. Thank you to everyone at Pawrade for your assistance in helping us find Arlo and making the process so simple! ”
“I am in love with Lukas 😭💝🥰what an amazing experience ”
“I could not be happier with my baby and the total process. Thank you”
“Communication was not what I expected. Puppy was in good spirits after long trip. Would use pawrade again . Puppy going to vet this am for wellness check. Has been scratching a lot Hope it's not fleas from the trip.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Beth was great to work with from pawrade. She responded quickly and answered any and all of my questions. The breeder, Brittany was also great to meet and I can tell that she took great care of the puppies. Rosie is such a confident sweetheart and doesn't seem to be afraid of anything other than the chilly mornings in North Carolina. :)”
“This was my second dog purchased through Pawrade. Both times Pawrade was nothing short of fantastic.”
“We are so pleased. Our puppy is the best! Thank you to our breeder for providing such a well loved, well adjusted girl! The process was mostly seamless and most of the staff was very helpful. My recommendation is to ask for anything and everything you want. No one on staff offers many suggestions. I found out after the fact that I could have had a face time with my puppy and the breeder but no one told me until I met the breeder. She was asking for a facetime to let us know our puppy and to know us. Pawrade told her we hadn't requested it. We didn't know we could. Also, Pawrade is very tight on the contact info between the buyer and breeder even when the purchase has been made. Also, a little frustrating when you're trying to figure out all the little details to expect for your puppy. All of that being said, we are in absolute love with our baby and thank Mary, the wonderful breeder for such a wonderfully sweet girl.”
“Thanks for allowing me to get such an amazing puppy. I love her so much already. She is making herself at home. And she loves my other dog. ”
“It was a great experience, everyone was very helpful and made this journey fun and easy. Thank you everyone that was part of this journey with me.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Communication & transactions were good. We received our puppy in a timely manner & he has settled in with his "brother" & is comfy & happy in his new furever home🐾💙🐾”
“You will be satisfied! I'm preparing to buy her a sister from the same litter. I'm giving Pawrade a 5 star review on paper, but I gave them a 7 star review in my heart for sure! My sister's American Staffordshire Terrier mix influenced my purchase. I was looking for a Siberian Husky for my first dog purchase. I run long distance sprints/jogs. Sometimes up to 30 miles. Huskies can regulate their metabolism when they are full-grown. They can run up to 150 miles PER DAY! They also have extremelyyy high energy and I do myself! Both of her parents were top-tier, healthy and registered by reputable organizations. Siberian Huskies are price ranged around $300-$3,000. I paid $2,250 which I believed was as a fair price due to her being purebred, her red/white coat, beautiful blue eyes, performance diet, her energy level, unique personality, and the above average raising from her breeder. ”
“Excellent communication throughout the entire process. Our pup arrived very happy, healthy, and very quickly. ”
“they were so patient and helpful during the process”
“Layla became super attached to me and is super sweet and I love her very much.”
“We had a great experience from start to finish. I'm happy Pawrade made it easy for us because this was our first time. I love the transparency, most importantly I love the status updates of my puppy's delivery service. ”
“Great experience, customer service and communication. They guided us each step of the way until he was home in our arms. We were would definitely recommend using Pawrade for your perfect puppy search! ”
“Everything was excellent. I was a little afraid of him regarding fraud. I did and I can vouch for it. My girl arrived without problems and she is beautiful.”
“Would recommend pawrade for anyone looking for a puppy. Process was stress free. Loved the frequent updates and all the information provided. Puppy arrived happy and healthy!”
“Easton/Bailey is the best. I appreciate all you did and the procedures you put in place to make him mine. Thank you all!”
“I am beyond happy with Tank.”
“I was skeptical but they did what they said they would that brought me a friend and some peace of mine. Thanks pawrade ”
“I'm not going to sugarcoat my experience. The overall dealings with the contract stipulations was miserable. Everything in the contract, is made to protect your company. I get it, I'm still in business myself. However your people could be a bit more understanding to folks that have never dealt with your company before. The stipulations are far one sided to you. Making it very uncomfortable to sign an agreement with you. I also realize you are trying to make sure the puppies are safe and secure. But don't you think if me(your customer) is going to invest a considerable amount of time and money into a new companion, family member, and friend is going to care for the animal like family? You certainly do have one employee that is that thoughtful without even thinking about it. Ms Kelly is that kind person. She gets top rating from me and my wife. We appreciate her very much. Thank you. In the end, after jumping through the hoops, I'm thrilled with our new little puppy!!! So thank you !”
“This has been a great experience from start to finish. Starting with questions about puppy to all the communication right up till I picked him Up. The Breeder is a great family that care for the dogs with the upmost love and care. I am so happy with my new boy. I'm head over heals Ryder is adjusting well and is already just a tad spoiled. With more of that to come ❤️❤️❤️”
“We absolutely love our new puppy! Pawrade were communicative throughout the whole process and Kelli was amazing when there was an unexpected delay. We appreciate everyone taking such good care of our girl and ensuring she was healthy and happy above all else. We would have it no other way! They provided us with updated pictures as we waited to receive her and always replied back right away when we had questions. ”
“Every part of the process was flawless and the service was exceptional. Everything happened on time as promised, I would recommend Pawrade to anyone. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.