Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Great experience from beginning to end. Everyone I spoke to was so helpful. And my pup is absolutely adorable and healthy!”
“Excellent customer service. Will recommend to anyone”
“From the moment I selected my new fur baby, everyone from Pawrade were fantastic and very helpful..great family of people working their best to get your new pup home..your pup comes hand- to- hand drop off in the best of health. I am constantly asking questions (as I am first time pup owner) and all my questions were answered promptly and with patience and kindness. I have already convinced a couple of my family members to consider Pawrade. Thank you again 😀”
“From beginning to end, there was great communication as well as great information as to the process of transportation, wellness, possible stress response and how to respond accordingly. They were thoughtful ,kind and even the breeder reached out. Our puppy is sweet, loving and playful. Would definitely recommend to friends and family!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Lainey is awesome!! My entire family loves her and she loves us too. Her Vet visit was today and had rave reviews. I am so happy and pleased with my fur baby. Blessings to each of you that make our lives much happier with a new puppy to love. Happy Thanksgiving to all. ❤️❤️❤️❤️”
“I was skeptical at first, after all its so far away and lots of money, up front. I was so happily surprised when my bundle of joy was delivered into my arms. The customer service team in pawrade made me feel safe about the whole thing. The delivery people , who brought me my pet were so nice. When people ask me where did I get that precious dog, I tell them Pawrade, you'll be 100% satisfied with the process from start to finish. Love the Pawrade team!”
“I really was skeptical at first, after reading some of the other reviews but I went ahead and took a chance because I just couldn't let my opportunity to get our little Louie pass me by. From start to finish, including delivery and setting up the complimentary MetLife policy, the entire transaction was seamless! All terms and conditions were thoroughly outline in all of the paperwork and the staff with pawrade kept me up to date on everything. ”
“Pawrade made finding our new family member so easy. They did all the communication with the breeder and kept in touch with me at every step. We love our new puppy so much. My daughter is over the moon. ”
“We received Marty as promised on 20 November. We appreciate the personal care and delivery of Marty, and the excellent adoption services and information provided by Pawrade and the breeders. The only problem of note was upon arrival we noticed Marty was scratching his head a lot. We took him to the veterinarian the next day where we found out he has an ear infection in both his ears which he's currently being treated for. When he goes back on 28 November for his last Parvovirus vaccine they will do a recheck on his ears. Otherwise Marty is in great shape and is a very active and very inquisitive pup! Overall the transaction process with Pawrade and Marty's breeders was handled in a very professional manner, and resulted in an enjoyable and stress free experience for us. Thank you!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process was easy enough, and the transfer from the breeder to my home went very well. However, the puppy had a bowel movement within about 1 hour of her arrival. I had an appointment with the veterinarian the very next morning, brought the stool sample, and when the vet received the lab results the following day, I learned that the puppy came to me with parasites. The paperwork from the vet checkup immediately prior to her transfer to me indicated that she was not infected in any way. ”
“We are so pleased with our puppies! I am thankful for the ease of finding our furry family on Pawrade. The process was simple and the communication from staff was amazing. We received our puppies in two weeks and they are perfect! ”
“We are so in love with our new puppy! ”
“Great, professional experience. Would use them again in a flash”
“Remi is amazing! He is a good boy! I am so in love with him. We are going to the vet tomorrow and we are going puppy classes as well! Thanks so much”
“Ozzie is a great addition to our family! He is a beautiful puppy with a wonderful disposition! The Pawrade Team from start to finish were fantastic in walking with us through the entire process!”
“Beautiful healthy puppy! Everything from communication to the hand off at the airport went smoothly.”
“Thank you Pawrade for helping me with getting my new puppy. Every question that I had was answered in a timely manner and everyone was so nice and friendly. My new puppy is so sweet and already a huge part of my life! I would definitely recommend Pawrade to anyone who wants to add a new puppy to their lives. Again, thank you. ”
“Beautiful puppy and the whole process went smoothly so far. ”
“The process was chaotic with multiple people involved. All information I received on our puppy was last minute. I did not like the 3rd party process, but our puppy is priceless! She is wonderful and we are thrilled to have her!”
“Kinda started to feel like a scam but it did turn out very good and got our puppy without issues. We're delighted to have our new dog especially this coming holiday season. Thanks to Pawrade!”
“The communication was largely good, sometimes a little delayed. The puppy arrived in good health, but a little dehydrated, also missing vaccine shots (our vest applied one right away). The puppy is also not house trained, he can only pee on the weewee pad, not poop. The transportation team was great, kept the communicate open and real time. Overall, the experience was good, the puppy is so cute and lovely. We are going through a tough week to get him comfortably settled. Thanks, Patty”
“Pawrade was great at updating me on new pups as well as processing and informing me through the process of my purchase and pick up of the puppy that we bought. ”
“From start to finish Pawrade has been there I was nervous and skeptical due to all the scams out there but after all the wonderful reviews I took a chance and I am super happy”
“Pawrade was very awesome throughout the entire experience. They were very helpful and always willing to answer any questions. We had to the best that they could even after we got our puppy. They still continue to answer questions that we had I definitely recommend going through them to bring your new for baby home. We love our toy poodle so much Thank you so much Pawrade for an easy experience in bringing our baby home to us.”
“From the start to finish, Pawrade was awesome and answered every question you could imagine when purchasing a puppy without meeting it. Ours arrived happy, healthy and fits in perfectly with our family, she completes us. I would use them again and again.”
“We are amazed at how wonderful this experience has been to get our new baby to join our Family. Tara, Destiny, Jade and Tyler with fury Freight have been simply awesome. Keeping us informed the entire journey. We Highly recommend and already have to our family members wanting to add a new baby. We are extremely impressed at every detail and instructions on what we needed to do and what to expect. Thank you all so much!!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.