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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 221 of 337 · newest first
Verified · Oct 26, 2022
Manchester · Cavalier King Charles Spaniel

“My full review is on Trustpilot. They have hardly any communication whether phone or email. They charged $749 for pampered ground which turned out to be my pup in a cage with hamster shavings in a minivan with another cage with cats. The "pampered ground" also took her from Colorado, to Texas, Georgia, Florida, Ohio and then to Massachusetts. So after 5 days in a cage she wouldn't walk when she was delivered. Also, delivery came at 10 pm on a Thursday that I had asked them not to do and when the minivan showed, they didn't check ID. They handed me my pup, paperwork, took a picture and left. The vaccines were also not up to date. Anyone who'd keep a puppy in a cage for 5 days doesn't care about animals. Find a more reputable company.”

Brendan M. · Halifax, MA
Verified · Oct 26, 2022
Kevin · Peekapoo

“Shout out to Lois and Peter at Pawrade for all of the hard work they put into getting "Kevin"-now known as Hank to us. Hank is the most darling, healthy, loving little Peekapoo on this planet. Hank was given a A++ with our local vet-he's now ready to be a puppy and live a very good life with his new family. My only suggestion to Pawrade is better communication with the transport folks on date of arrival. There was a minor glitch concerning the date. Also had to wait for the transfer of ownership papers as well as signing up for the MetLife program. All has been resolved! It's quite clear that the breeders gave Hank the best start in life he could have. He's very well socialized and healthy. I would recommend Pawrade-at least give them a call! Thanks to all that made this possible. ”

Carmen R. · Marysville, WA
Verified · Oct 25, 2022
Melvin · French Bulldog

“Thank you pawrade for connecting my family with our adorable furbaby. Pawrade made it easy process with assigning a dog nanny to fly my puppy out to me, they were wonderful and transparent with communication. I recommend Pawrade for a third party services for anyone looking to search for a pet.”

Judson H. · Los Angeles, CA
Verified · Oct 25, 2022
Naomi · Cavalier King Charles Spaniel

“The process was easy and thorough the dogs arrived clean and happy. I would recommend these guys. Have no doubt the puppies are treated well.”

Liz O. · Boston, MA
Verified · Oct 24, 2022
Dax · Puggle

“We are so sad. He has been in the ER and has been suffering from giardia. He has been sick since hours after delivery. He has had anti nausea meds thru IV. IV fluids and lots of meds and special dog food. Not good at all. He also has a lump on his back right hip. It looks like a growth. We are so sad he is so sick and so so worried about the lump! He is under veterinary care. We will do everything we can for him!”

Lori B. · Scottsdale, AZ
Verified · Oct 24, 2022
Nathan · Dachshund

“Such a great experience! They keep you updated constantly.. they respond very quickly to any questions! ”

Suzanne F. · Las Vegas, NV
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Oct 24, 2022
Milly · French Bulldog

“Great process and very proactive customer service ”

Dion J. · Fort Lauderdale, FL
Verified · Oct 24, 2022
Alex · Cavalier King Charles Spaniel

“It was absolutely a perfect transaction. Great communication and I received my puppy very happy and in good shape. Thank you for everything”

Gary S. · Burlington, WA
Verified · Oct 24, 2022
Kameron · Cavapoo

“Heard about Pawrade from my Sister in New Jersey. Her coworker found her fur baby and boasted how the process was quite simple. We've been looking for a new pup for a little while and because of her experience we made a family decision to go through Pawrade. The team at Pawrade from all departments have been phenomenal. From the start of the process to Cooper arriving to his new home. Even receiving a follow up telephone calls checking in to see how Cooper and his new family are doing well. We are more than pleased and grateful to everyone at Pawrade for the kindness, expertise, and knowledge to help families like mine to add more love to their life with a new pup.”

Tia F. · Baltimore, MD
Verified · Oct 24, 2022
Rowan · French Bulldog

“Our new family member is fitting right in. I met the breeder & she was wonderful. I was able to get more information about the puppy & parents history. He is already owning the home.”

Lauren B. · Phoenix AZ
Verified · Oct 24, 2022
Bruno · Labradoodle

“We are beyond happy with our sweet puppy. He arrived in perfect health and is just an absolute delight! ”

Randi Z. · Newton, MA
Verified · Oct 24, 2022
Wyleigh · Dachshund, Mini

“Simple and easy. The transport was nice and easy. Lots of communications before, during, and after. Thank you for this cute, loving, active, little devil. I am going to rename her but I am having a hard time coming up with one that fits her. Thank you, guys.”

Evelyn W. · Middleburg, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 23, 2022
Colleen · Havachon

“Great experience picking out our puppy. Our puppy is healthy and has a great disposition. The staff were very helpful with the process.”

Veronica H. · New Hyde Park, NY
Verified · Oct 23, 2022
Isaac · Australian Shepherd

“What a great experience this was! From the beginning, the middle and end!! Even when I wasn't certain in the middle and change the gender of the pup; it was a dream come true that it wasn't a major issue!! All the staff members involved were professional, personable snd kind in all aspects during this wonderful process! I would highly recommend it to all!! Even the pricing was fabulous but more importantly the quality of the pups were superb! I can't say enough positive things about it all!!”

Sandra R. · Lagrangeville, NY
Verified · Oct 23, 2022
Jenna · French Bulldog

“Our entire family is so happy with our new addition! It was so easy to find your puppy on Pawrade and all of the staff was so helpful getting our puppy to us. They provided us with history on pup's parents, vet check ups and was able to answer all our questions accurately. We would highly recommend Pawrade for your next furry family member!”

Alexis D. · North Kingstown, RI
Verified · Oct 23, 2022
Bennett · Shih-Poo - Shihpoo

“Much puppy ❤️ love. He is a wonderful little spirit. So alive and wonderful to have. The family adores him. Transaction was good. Thank you. 😊 ”

Desiree P. · Bloomfield, CT
Verified · Oct 23, 2022
Q · Dachshund, Mini

“Trustworthy company. We were searching for our pup and noticed that there are so many scammers out there. Going to buy future pups here again.”

Crystal T. · Rancho Cordova, CA
Verified · Oct 23, 2022
Peter · French Bulldog

“Pawrade did a great job from start to finish! Our family is very happy with our new pup. The process was easy and everyone was very helpful along the way.”

Reid H. · Southampton, NY
Verified · Oct 23, 2022
Mason · Schnoodle

“Pawrade was a great company to get our puppy from! We were a little nervous to buy a puppy online but after reading the other reviews and completely falling in love with the pictures of Mason (we have renamed him Pickle) we decided to take the plunge! After seeing how thorough the identity checks were we pretty confident it was all going to work out and we were so appreciative of the thorough communication at all stages, including the furry freight and puppy guide we received. Pickle has settled in really well, is completely adorable and very clever, as we are seeing how quickly he learns! ”

Talia L. · Brooklyn, NY
Verified · Oct 23, 2022
Milly · Malti Poo - Maltipoo

“My puppy is so adorable and cute. She is happy 24/7”

Cheryl W. · Great Falls, MT
Verified · Oct 23, 2022
Evan · Goldendoodle, Mini

“Excellent experience. The whole transaction went very smooth”

Deepak S. · Alexandria, LA
Verified · Oct 23, 2022
Levi · Corgi, Pembroke Welsh

“The Breeder was amazing and our new puppy is immensely adorable!! Diann was great and I would get another puppy if I am ever in the market again!! Thank you, Andi Kaplan”

Andria K. · Duluth, MN
Verified · Oct 23, 2022
Nova · Cavalier King Charles Spaniel

“This was easier than I thought it would be. Pup came clean and smelling like cedar in good health and weight. Would recommend 100%”

Liz O. · Manchester, MA
Verified · Oct 23, 2022
Quinton · Poodle, Toy

“I am so thankful that I found your website And was able to find our new family fur baby!! We absolutely love him!! He is a very happy puppy n fits perfectly with our family! The process was easy and the communication from the beginning through the end was well guided by the reps at Pawrade! Thank you so much! 💙🐾”

Jennifer N. · Boston, MA
Verified · Oct 23, 2022
Gabe · Beagle

“We are so in love with our new puppy!”

Ashley B. · Carmel, IN
Verified · Oct 22, 2022
Aubrie · Cocker Spaniel

“We could not love and adore our new puppy more. She is healthy, vibrant and full of fun and affection. Pawrade made the process from interested inquiry to purchase and pick up easy and seamless. The breeder was amazing! Donna Green”

Donna G. · The Woodlands, TX
Verified · Oct 22, 2022
Mikey · Labrador Retriever

“Overall, my experience with Pawrade was very good. The communication was great, everything that was communicated and promised was delivered on time. I would definitely recommend them and would personally use them again.”

Steven P. · Delray Beach, FL
Verified · Oct 21, 2022
Bea · French Bulldog

“Everyone was great that I worked with, from finding the right puppy all the way to delivery. I was skeptical but they put all my concerns at ease and even called to answer any and all questions that I had. I would absolutely buy another puppy through them.”

Brandon L. · Pinehurst, NC
Verified · Oct 21, 2022
Bessie · Havapoo

“Amazing!!! Our sweet girl is perfect. ”

Haeley R. · Clinton Corners, NY

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies