“I absolutely LOVE my puppy from Pawrade. I liked working with a company that I could look up, knowing it wasn't a scam. When my little guy arrived he was even CUTER than I expected. I've never had a puppy before so I had a lot of questions. My only minor peeve is that the company and the breeder gave some conflicting information about how to care for my puppy. My real annoyance, which still bothers me and that you don't see in the small print until you have reserved (payed) for your puppy, and for me I had already shown my kids, was that the contract states you are not allowed to breed your dog later. Well I wasn't sure I wanted to, but I wanted the option. Also minor, the 'only' food my puppy could eat was a type of fancy and expensive food that the breeder earns a commission from, but that is more a problem with the breeder. The staff at Pawrade were super kind and knowledgeable and even the drivers were so kind. Overall very good experience.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We love our puppy DOLAN! He's a chunky adorable smart beautiful boy! We could not be happier…”
“PAWRADE IS A GREAT PLACE TO FIND A GREAT PUPPY! We are so happy with ALL of the caring people that worked with us .... including the ground transport that cared for our puppy while bringing her safely to our home. Everyone was very professional! ”
“Buying and receiving Polly was great but there were a lot of questions afterwards. Like her paperwork said Molly instead of Polly and I was supposed to upload a photo through a link but there was no link in the email.”
“The entire process was very smooth and efficient. Was very excited when the puppy transport pulled up lol! My daughter and I are so happy with the decision we made! Teddy's (new name) so full of energy and loves to snuggle!!”
“Pawrade was great to work with on getting us a new family member. They kept us informed on the steps and what to expect throughout the process. Continual updates on status of the our puppy and arrival times. Great work by the team at Pawrade. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I appreciate all the time and effort that was given to me. I had a few glitches with downloading info but, with just a phone call I was given very clear instructions on getting it done. Many thanks to the transport team; giving me daily updates on Riley and handling her with such great care!”
“Great puppy, most of the staff was very helpful. Would've appreciated more updates while waiting”
“puppy arrived even earlier than was predicted very good job. We are very happy with this puppy, very smart and adapted to our other danes in less than a day. Now she hangs with them and is a great people lover. We are happy with with Pawrade and their system and thanks for our awesome puppy.”
“The process was easy and convenient! I was provided updates and answers to my questions timely. Would use Pawrade again and highly recommend them! ”
“The whole process from the beginning until I received my puppy was wonderful.. ”
“A wonderful experience through and through, like working with a proper puppy concierge service. Everyone I've worked with has been nice, professional, timely in their responses and follow-up, and the delivery guy was great. I'd definitely do this again!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The experience with Prue was wonderful. Loved the experience Laurie Capp”
“Thank you for the safety and well-being of our new Italian Greyhound puppy, Kenji! He came earlier than we expected and he's beautiful. ”
“Everything went so smooth. We love our new puppy!”
“This is our second pup from Pawrade in a year. Both are healthy and amazing! Communication was awesome!! ”
“Pawrade made the process of getting a puppy online very safe and easy. It was my first experience acquiring a puppy from a breeder. ”
“Excellent, reliable service. Our puppy arrived as scheduled healthy, happy and full of love! We could not be happier! Thank you!!”
“Thanks for taking great care of Rowan! The nanny that delivered him to us took great care of him! Great service! ”
“I've had an amazing experience with Pawrade. They kept me updated throughout the whole process and were very helpful with their recommendations on how to be prepared for the arrival of my puppy Maze. ”
“Wonderful experience thank you all so very much will do it again in a minute”
“Thank you very much for a wonderful experience! Edgar is such a joy. He is everything I needed to get out and excercise. Now I feel confident that I will be able to enjoy the outdoors more fully. What a wonderful experience you provide 😊”
“Excellent experience, clear communication, healthy and precious puppy safely delivered.”
“Absolutely the worst experience I have ever had. They delivered me a sick dog with Bordetella and parasites and it cost me over $1200 just to get him seen and put on medication. This company does not require them to have them vaccinated on Bordetella and other vaccines that are similar only the main ones. Careful you may receive a sick dog like I did. I would spend an extra money and go to a breeder that is close to you. Too much stress on the puppy when they deliver them and drive them across the United States, if you're gonna do that have them delivered on airpinion”
“Travel went well ,,her vet visit went great , she goes back on the first of Nov ,, she is adjusting well , We are Blessed to have Diamond (Melina ) in our family ,, thank you for this great journey ”
“The process was straight forward and easy.after you purchase you pet and awaiting delivery communication drops and it's scares you especially with so many scams in today's time. But other than that the process is easy as 123”
“I could not open any texts they sent to me. They never fixed it. I would open them and get the script behind the text. As far as the puppy goes she is adorable and so smart. After 3 days she can get up and down the stairs. Very happy with my new baby girl. Love her so much. Thank-you for helping me get her. So precious.”
“Now that Paige is with us, she is so adorable! My dealings with pawrade, went very smoothly. Everyone that I talked to was very helpful and the transaction went very well, and explained along the way. It is wonderful as to the job you are doing to help us out here not to get scammed. Thank you, for the job you are doing, and providing "us" with healthy pets. ”
“Excellent customer service from the first phone call to the drivers that delivered my puppy. Harley (Becca) is a beautiful baby and fits right into our family. Shout out to the amazing drivers Andrew and Gahrett that drove our puppy out to us. She was well taken care of and even bathed during the trip. Don't forget to tip your drivers!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.