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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 220 of 337 · newest first
Verified · Oct 31, 2022

“Great selection for puppies and a lot of variations on different hypoallergenic breeds. The reason why I did not rate 5 stars was the lack of some answers to my questions on various topics. Thank you so much on giving me everything he needed like food, a bath, and pamphlets as well as all the preparation for his arrival. Overall I would recommend this organization to those who are looking for something that could fit certain specifications.”

Nicole M. · Aurora, CO
Verified · Oct 31, 2022

“The service was great, I love our new puppy. The instructions were very well communicated. ”

Carma P. · Ash Township, MI
Verified · Oct 31, 2022

“My dog came home with a yeast infection and was diagnosed with Giardiasis which can be transmitted to humans. They only cover the prescription not the visits or test. I'm not pleased with the coverage and how this was handled at all. ”

Caroline F. · Olathe, KS
Verified · Oct 31, 2022

“I highly recommend Pawrade. They were very prompt getting back with me with any questions that I had. And the ground Carrier kept me informed every step of the way and way. And my furbaby was delivered straight to my door. I would like to thank each and every one of you for all of your help throughout the process.”

Judith F. · Taneytown, MD
Verified · Oct 30, 2022

“Very friendly and wonderful helping staff. I was worry about getting my puppy online, but they made me feel comfortable. Super helpful. When my puppy started to come home I keep getting message of how they were doing. They send a code to follow then on the app: Life360 Very happy with the entire process. ”

Vanessa L. · Coral Springs, FL
Verified · Oct 30, 2022

“Bailey - (not Lyle) was delivered all spiffed up and happy "to be home". This is day three and I don't think either of us can fully remember him not being here. Life is good! ”

Karen J. · Vancouver, WA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 30, 2022

“Best experience ever!! Everyone was so nice and responsive and we could tell that every single person involved loved animals as much as we did. We are obsessed with our perfect miniature schnauzer Oliver and will definitely go this route again when getting his sibling in the near future!! We could not be happier!!”

Shannen S. · Dallas, TX
Verified · Oct 30, 2022

“Our beautiful labradoodle girl arrived as scheduled, healthy and ready to begin her new life. The breeder sent along instructions, collar, leash, and food. Pawrade stayed in contact throughout the process and once the puppies were being transported we always knew where they were. We are very happy with our experience and would do it all again!”

Albert S. · Porter Ranch, CA
Verified · Oct 30, 2022

“BEST puppy ever! We are in love and Pawrade as been very responsive throughout the process!”

Nichole P. · Woodstock, GA
Verified · Oct 30, 2022

“I was a bit disappointed on my SECOND puppy experience. My puppy arrived with no information regarding food and NO RABIES TAG. The first experience the breeder included a folder with so much information, I was impressed and that is why I came back for my second puppy. The transport people the first time were amazing with an app so I could see the route and updates constantly. Very professional , this time it was very different and I was not impressed at all. I received a couple short texts and it was very impersonal. Just a totally different experience:( ”

Alison G. · West Harrison, NY
Verified · Oct 29, 2022

“Great service”

Mikey B. · Albuquerque, NM
Verified · Oct 29, 2022

“Dog was way bigger than advertised and too big for our home. Also, it was an inconvenience to have to reveal so much personal information and identification means which made me very uncomfortable. Paying almost 3k for a dog that is and could not be registered is unsatisfactory. I will have to rehouse this dog due to it being double the size expected. ”

Chrissy C. · Carthage, NC
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 29, 2022

“Easy process, puppy is healthy and cute as can be. Got everything I needed on site and talking to reps. Met the breeder to pick him up and he was very nice as well”

Sue S. · Colorado Springs, CO
Verified · Oct 29, 2022

“There was a lot of confusion on her gender How could that happen? She is wonderful and the delivery tracking was terrific. I took her to my vet for a checkup who said her shots had to be redone because they were given too early. I love her”

Jane I. · Vero Beach, FL
Verified · Oct 29, 2022

“The process of getting my puppy was easy and the representatives that helped me were very informative in regards to Zoe (now called Ada) and on what to do. They were updating me every step from the first day until the delivery of Ada. The transport and delivery went smooth; I did not have to follow up in regards to the transport. I am overall very happy I came across Pawrade to meet my furry best friend ☺️”

Monica B. · Lake Worth, FL
Verified · Oct 29, 2022

“I had such a wonderful experience with Pawrade. Every step of the way there was a really kind person who was there to answer all of my questions, responding so quickly by phone and my messaging back and forth, with all the information I needed, starting with my puppy adoption concierge, Sara, who was so helpful and sweet, to Shannon, my puppy travel concierge, to my "pawsitive pal", Carli, who gave me all the info I needed on food and what to have ready and prepared for my new puppy when she got home. It was so helpful and so hands on. They really take the time and care to make sure your puppy is in the best health and has the safest coziest travel arrangments. The two guys who delivered my puppy to my door were so great and work so hard to get these little pups to their homes in comfort and style. I honestly couldn't recommend pawrade enough. ”

Davida S. · Los Angeles, CA
Verified · Oct 29, 2022

“Everything went very smoothly and our puppies arrived healthy and happy! Good communication, questions answered, and delivery as promised.”

Albert S. · Porter Ranch, CA
Verified · Oct 28, 2022

“I am very pleased with Skyler It took a while to get her but she is a gem Very sweet and loving And working with you was a pleasure ”

Elizabeth A. · Berea, OH
Verified · Oct 28, 2022

“I had no idea how many steps, forms, agreements, etc. were involved in purchasing a puppy but everyone involved in the process was kind and helpful. Special kudos to Peter, our puppy concierge, who responded promptly to all my questions and concerns in a patient and supportive manner. We couldn't be happier with our little guy, Walter, who has already brightened our lives and is keeping us on our toes. Thanks to everyone in the process and to the transporters who kept us up to date during the journey to bring Walter home!”

Judy D. · San Jose, CA
Verified · Oct 28, 2022

“Lexi now Fiona has been awesome , She is a delightful puppy . I'm sure she will be an amazing dog . Got her from Indiana. She was very good in the car . Thanks to all the staff . ”

Steven C. · Philadelphia, PA
Verified · Oct 27, 2022

“The process was so incredibly easy! From inquiring about pets we were interested in the beginning all the way to the delivery of our puppy, the concierges were all so helpful, answering questions very quickly, sharing photos from the breeder. We are extremely pleased with Pawrade! Thank you for helping us find our sweet puppy! ”

Jessica M. · Reno, NV
Verified · Oct 27, 2022

“I can't explain how at ease Beth made me feel through this whole process. Beth did a wonderful job, explaining everything. Thanks Beth”

Brian A. · Chandler, AZ
Verified · Oct 27, 2022

“I can't thank you enough, I will be forever grateful and will recommend Pawrade to all my family and friends. I love my furry baby, thank you so much”

Marie R. · Woonsocket, RI
Verified · Oct 27, 2022

“There were so many interested involved people. It was great to have all this communication. My puppy is adjusting well she is beautiful ! ”

Sandi S. · Elmwood Park, NJ
Verified · Oct 27, 2022

“I wanted to thank Pawrade, for making the process so easy and convenient. Our Australian Shepard was the best decision for our family and we couldn't be happier with her. I thank you for answering all our questions and concerns quickly and taking time to contact the breeder to send us updated photographs of our pup, since we were so eager to meet her. The whole process has been warm and helpful at every stage. Our pup came with all the vaccination records and the chip registration. Our puppy is healthy and it's obvious that she was in great hands. We are truly satisfied with everything and have recommended your service to our family and friends in case they are interested in getting a fur baby and want a reliable way of getting one. I will absolutely be working with your company again in the future whenever we are ready for a sibling for our puppy. Thank you again for you service.”

Jeisson C. · Middle Village, NY
Verified · Oct 27, 2022

“Smooth easy and very helpful would definitely recommend for family and friends looking to add member.”

Reno Y. · San Ramon, CA
Verified · Oct 27, 2022

“We were kept apprised of Teddy's (née Anders) progress along his way to his new home. Transfer was quick and easy. We were given his health records so we know which vaccines he's had. All in all, a good experience with a fantastic outcome, our new puppy.”

Jane A. · Barnstable, MA
Verified · Oct 27, 2022

“Everyone was very professional. The communication was timely and comprehensive and there was always someone available to answer my questions. My puppy was delivered to my door in great shape, by clearly a very loving team. The communication app allowed me to have the history of all conversations and instructions.”

Pam D. · Simsbury, CT

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.