Verified · Nov 7, 2022
“Was wonderfully helpful and easy to get our puppy. Would recommends to use for any type of breed.”
Nicole S. · Katy, TX
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 219 of 337 · newest first
Verified · Nov 7, 2022
“Great support staff. Good communication!! Thx for the help Chance will be spoiled !!”
Gregory S. · Bossier City, LA
Verified · Nov 7, 2022
“Best experience. Easy, quick, and good communication. My new puppy is healthy and happy!”
Kelly F. · Morrison, CO
Verified · Nov 7, 2022
“Purchasing Titan was a very easy process. It took less than one week from inquiry to picking up Titan at the breeders' facility. The breeder Pawrade used was very good and Titan was obviously loved. Good experience!”
Dean C. · Pittsburgh, PA
Verified · Nov 7, 2022
“Terrible communication, a high price for a puppy. I asked how to access the free insurance so I can take him to get checked up, no response. I am not recommending this site. ”
Alejandro C. · Long Beach, CA
Verified · Nov 7, 2022
“Pup seems to be under fed. For its breed, it is almost 17 lbs underweight .I am also waiting on metlife insurance email”
Samantha W. · Austin, TX
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Nov 6, 2022
“Process was very seamless! We found the breed, the gender and the age we wanted messaged breeder finalized payment and picked her up!! The process was very easy and accommodating to our schedule! Very positive experience!”
Sean C. · Lawrenceburg, IN
Verified · Nov 6, 2022
“Everyone who we dealt with was so helpful. The driver of the van who delivered Cordi was above outstanding. He wanted to please you and take care of our puppy. Cordi fit right on in with my husband and my house. She has the cutest personality. I am so glad that you gave me the food she likes because she loves it . Thanks again for helping us find the perfect dog for us.”
Judie N. · Denham Springs, LA
Verified · Nov 5, 2022
“Great set up that thought things through great process hassle free definitely would recommend this service”
Barry T. · Long Beach, CA
Verified · Nov 4, 2022
“We are so happy with our new puppy, at the beginning of the process I was a little worried, but at the end we where so happy, thanks you guys , and the nanny very good and professional person .”
Christian G. · Sanger, CA
Verified · Nov 4, 2022
“Please help me register ”
Earline M. · Crestview, FL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Nov 4, 2022
“Great experience, and my new puppy eased into his new home very quickly!”
Bobbie H. · Quincy, MA
Verified · Nov 4, 2022
“So excited to have him”
Joey M. · Maple Grove, MN
Verified · Nov 4, 2022
“I was verry happy with everything.”
Diana Y. · Wells, ME
Verified · Nov 3, 2022
“The only thing we found frustrating was the ground transportation. We didn't know that they only made routes every 10 to 14 days. So initially it was 2 weeks after purchasing to start the transportation. The night before his pickup date we received a message that the route was canceled and it would be an additional week.”
Devin F. · Aurora, CO
Verified · Nov 3, 2022
“We had such an excellent experience with Pawrade! I found my French bulldog puppy on the site and had him in my arms within 10 days. He's perfect. The communication with Pawrade and their staff was first rate. I would highly recommend using them! They were wonderful!!! We are so in love with our puppy!”
Rebecca M. · Atlanta, GA
Verified · Nov 3, 2022
“Pawrade did a great job, friendly and professional. I would use them again. ”
Jon L. · Rawlins, WY
Verified · Nov 2, 2022
“DAX (who is now Dakota) is doing great. When he first got here he had a double ear infection. Fortunately we had taken him to the Vet the day after we received him. Now he is better and runs all over, smelling everything he sees. He is a lot of fun. He is eating well, drinking a lot of water and getting exercise and a lot of love. We love him and are so happy we found him. Thank you for all the time and help you gave us. Ruth”
Ruth K. · McKinney, TX
Verified · Nov 2, 2022
“Everything was wonderful. Rowland is doing great and we are thrilled to have our newest edition to the family. The only complaint was that we had very little advance warning of when the puppy was to be delivered. I was out-of-town for a funeral, and my husband had to take off work with little notice in order to accept the puppy. Some flexibility and coordination in scheduling the drop off of our pup would have been helpful.”
Chris H. · Chicago, IL
Verified · Nov 2, 2022
“GF seen him and fell in love..we went after him with the help of Pawrade he is now at home..fast responses from staff and very professional..Thank you all so much for your 5 Star Service ”
Ken B. · Laporte, IN
Verified · Nov 1, 2022
“Selecting a puppy was a hard decision but our contact with Pawrade was amazing. She was patient through the whole process even when we had to take a few months break for personal reasons, she still worked with us when it was the right time for us. ”
Brittany C. · Blacklick, OH
Verified · Nov 1, 2022
“Blessed to have found your site, one look at Luca and we fell in love. One second in our arms and we knew he was the right missing link. Lloyd the travel concierge couldn't have been nicer when he delivered Luca to us. This entire process was beyond our expectations. Luca does have Giaria, must be from travels, the vet wasn't overly concerned and meds will clear it up. Thank you all again”
Anthony M. · Brockton, MA
Verified · Nov 1, 2022
“We were very happy with how things went, everyone was very courteous ”
Mary Ann A. · Buckeye, AZ
Verified · Oct 31, 2022
“We are extremely happy with our newest family member Hannah! She is an absolute sweetheart. The only thing i would suggest, and maybe you have this already, is something like an on-boarding checklist. I would have appreciated a call the day we paid and it was confirmed to let us know the next steps, when we could make plans to pick her up, the process. We had never done this before and I almost thought it was a scam at first. Maybe I missed it in your website. Besides this, everyone that I communicated with has been great though. Very nice and genuine. ”
Caryn F. · St. George, KS
Verified · Oct 31, 2022
“This is the best experience I've ever had. Every question answered. Constantly updating us. Even the drivers who dropped her off were great. With so many scams on the internet, this is the only place to get a pet. The dog came in beautiful condition. We are so pleased with Pawrade and our dogs breeder.”
Marianne D. · Fallsington, PA
Verified · Oct 31, 2022
“We are very happy to finally have our puppy Atjena. Thank you.”
Julio M. · Charlotte, NC
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.