Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“All went smoothly. I'm very pleased with my puppy and all the information so nicely organized from reading about the process writing my application to receiving useful information to being introduced to the puppy by the people who delivered him and took my photo with him. ”
“Lots of delays, two hernia surgeries and the Vet told me Hernia is still there. ”
“Lawson is crazy sweet! Fits right in!”
“The process from the beginning to the end was so smooth. Lloyd aka Charlie is a little cutie and parade to the breeder, petpay and our pet airpanion was so wonderful. Thank you so much for delivering Charlie safely. 😁”
“Thank you Pawrade & your team in helping us . ”
“I would never buy a dog out of state another way! Very friendly staff, very helpful at all times. Thank you 😊 ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I cannot say ENOUGH about my Pawrade experience! The customer service, the thorough documentation, the communication... I wish my OWN healthcare was as well provided and articulated. If I ever have a friend or family member that is interested in a puppy, I would recommend my experience with you to the moon and back. Thank you for making this experience so "pawsitively" memorable for myself and my husband.”
“My Old English Sheepdog puppy is fantastic. My local Vet provided him with a clean bill of health and was pleased to see all of the previous vaccination paperwork prepared and easy to follow. The entire process with Pawrade was excellent. Communications were great and door to door delivery by the nicest transporters made the entire transaction a joy. Thank you for my healthy, happy puppy. ”
“The transaction was professional and as advertised. ”
“Just got my puppy and I couldn't be happier! I was pleasantly surprised, She arrived a day earlier than I expected. And everyone I spoke to was really nice and answered every question I had. I would definitely recommend pawrade!!!”
“My goodness she is the cutest, loving, and very beautiful, miniature dachshund I think I've ever seen! She has a beautiful personality, a little skittish, but she will grow into her own! She will rule this household! Thank you from the bottom of our hearts!!! Puppy love 💕 Thank you; Rebecca Longwell ”
“Wonderful experience and I loved Rosie the minute she arrived. All pawrade contacts and breeder were super helpful. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything was fine except for being notified my pup was going to Dulles International Airport. That was cleared up in a day and the puppy arrived safe and sound. The nanny was great, Ashley. I love her. She is in great form and has been socialized really well. She isn't afraid of anything! Thank you so much”
“Great experience overall. Our puppy is happy, energetic and has settled into our family beautifully! Communication was good throughout. Only thing that could be improved upon is that I wish we had gotten copies (emailed or otherwise) of the four pieces of paperwork we had to sign upon delivery. ”
“Wolf(Cal) is settling in nicely. He's a smart dog. He figured out the dog door & steps by the end of the 1st day. Working on potty training. He goes out when our 12 yrs old Golden goes out , so he's getting better at it. Delivery went smoothly! Thank you!”
“Very nice experience. Everyone at Pawrade stay in contact every step of the way. Flawless experience. I Would recommend them to anyone and will use them again!!”
“Very helpful, courteous, and caring employees. I was kept informed every step of the way. Cooper is a joy, a happy, playful little guy. I'm in love! ”
“Beware! Asher arrived SICK! Vet claims there are MANY puppy mills in this location! We supposedly bought a miniature poodle --- Vet does not believe it to be that!!! SO upset we cannot tell you. Plus, paid A LOT of money -- EXORBITANT. Stupid us / grieving us from previous loss of our pet furbaby.”
“Buying process was simple…the shipping part was a mess. Puppy was supposed to arrive in 2-4 days. Instead, puppy spent 8 days in a transport vehicle. Not ideal for a puppy. Was able to talk to drivers and they assured us puppy was treated with love and had time to run inside van. Pawrade did step up and refund a good chunk of the transport fee. Be diligent when working with Pawrade on puppy delivery process. ”
“My sales rep answered all my questions in a timely manner and we now have a cutie! Ty for your help! ”
“Great experience from beginning to end. Appreciate the follow ups throughout each stage up until my new buddy arrived also, very professional ”
“Excellent job. I love Bevin. ”
“I am so pleased with the entire Pawrade process. From the time I saw my pup on the website, I knew it was meant to be. I was able to talk to someone that day, they made prompt contact with the breeder and answered my questions. Payment process was easy and secure. I was able to discuss the day I would receive my little girl to fit my schedule and the breeders schedule. All of my questions were answered along the way, and updates were relayed to me via a phone call. When the travel started, it was easy to estimate the time of arrival (although it was in the middle of the night but this is made clear in the travel directions before hand). I was hesitant about getting a puppy this way but it was a smooth process and I would come to pawrade again. I have had my girl for 1 week now and we are thriving. ”
“It was a very good experience!”
“I love Greta (Creek). Greta arrived via the van. The two drivers were lovely young men. They had washed her and handed her to me with a smile. She has fallen in love with my 17 year old chi and follows her everywhere when she is not following me around the house. She can go in and out the doggy door, but we are still working on potty training. She has a sweet, lovely disposition. The team at Pewrade was excellent and walked/texted me throughout the entire process. If I should ever be in want of another puppy, I would definitely go through them again.”
“Amazing experience! We could not be happier with how smoothly everything went, the amazing correspondence & the transport of Nicholas to us!!!”
“I got Leela my new Bloodhound puppy and she is adorable. She is a love bug starving for attention and love. The whole process took a little over 2 weeks but now that I have her it was worth the wait. The driver stayed in contact with me the trip so I knew exactly how far out they were. We love our new puppy and she fits right in… Thank you so much Pawparade!!! 😀😀”
“The process was very fast my new puppy is beautiful I did local pick up in Indiana it was a long drive but worth it I like the fact she came with all her vaccines, papers and guide it was way better than the previous pet store where I purchased my other dog from. ”
“The transfer of ownership was very smooth.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
