Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I couldn't be more pleased with the service and especially WILLOW. (I changed her name from Chole). Thank you so much to everyone especially Lois who took all my calls and answered all my questions. ”
“I picked up Simba (formerly Calvin) from the breeder today. From the moment I first held him and got his first puppy kisses, through the entire 3 1/2 hour ride back to my home, and for several hours since then, he has already proven to be everything I could have hoped for and then some. The breeder obviously spent quality time with him, getting him started on socialization. I've never seen such a well behaved puppy. Thanks to all at Pawrade for every step along the way that led to this Pawsome day. Special shout out to Kelli, who went above and beyond to assist me. What a fantastic day this is. Today, I brought home the best puppy ever!”
“Pawrade made my daughter's dream come true. They made it so easy, because the communication is always there ,always someone to help you. I'll trust and recommend Pawrade to everyone. Thank you Pawrade!!!!”
“We had a wonderful experience and would highly recommend!! Rü is sleepy today after long travel yesterday but such a sweet temperament. She's already been invited to make a guest appearance here in downtown Parker!! ”
“OMG! She is so beautiful, loving and well behaved! The transport drivers, Aaron and Karen are so sweet and caring! Our puppy was in such good hands! Her new name is Lucy Lou Baehr and she is so loved! Thank you for all you've done to get her to our family! She is beautiful and healthy! Had our wellness visit with our vet yesterday! Perfect!!❤️❤️❤️”
“The Pawrade people have been incredible, so caring and attentive to detail! Can't thank them enough for helping me get this amazing pup! I chose the personal ground transport and Tony was the best! Shout out to Regina, Destiny, and Kelli for being so very kind and helpful. The Metlife people have been great, too. Just could not be more pleased! Thank you, Pawrade!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We found a couple of websites to find our puppy, but we trusted the reviews at pawrade. The staff are so friendly and helpful. They responded messages really quick, and they also provided a lot of information that you didn't need to ask for. They are very caring our puppy, they sent the updated pictures to us while he was on the way to my place. I would highly recommend their service to other. Thank you”
“Everyone was very help full.”
“I am so happy with my puppy I adopted through Pawrade. I was initially nervous because I've always been a rescue dog person and have never worked with breeders since I've heard horror stories about how bad they can be. But Pawrade does a great job of finding reputable breeders. They answered all my questions asking the way and provided all the information I needed. The transportation was also easier than expected and the crew that was hired for driving worked around the clock to deliver my pet and several others as quickly as possible. My puppy is healthy, happy, and home. I will definitely use the service again and recommend it to my friends.”
“I have changed Millie's name to Coco. She is doing great, we have the wellness check tomorrow. She is the sweetest little puppy and quite smart.”
“Our puppy came in very healthy and full of energy. They did an excellent job transporting him here!”
“Puppy was dirty when we received him. Puppy was barely walking. Puppy was sick on day two. Puppy was delivered weeks late due to puppy being too small. Puppy delivery driver forget to mention the arrival time result in come in 0615. I had to come back from work for the delivery.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Love, love, love my new baby boy! Pawrade was great to work with and the breeder was amazing!!! I wouldn't hesitate to do it again, great experience!”
“Wonderful, helpful and well worth checking out Pawrade. My puppy is super healthy and cute!”
“We received Arie, now Luna, and couldn't have been happier. The process was very straightforward and the Pawrade staff and the breeder were very helpful and easy to work with.”
“Wonderful pup, smooth transaction and transportation getting her to us. Thank you!”
“I am really enjoying my Bichon from your place very much. I am kind of wondering a week after I get a puppy you have a $200 sale. I wish you had it over a week ago. Oh well, I still have a nice puppy. Thanks”
“All went so well ! From start to arrival of our puppy in our arms! Thank you for making this process so smooth!”
“They Puppy was cuter than we thought upon arrival. We opted for Nanny flight travel in hopes he would get her quicker yet it still took two weeks. We offered to pick up the puppy ourselves and that response was never addressed. That would be the only downside. The travel Nanny was great and the puppy is perfect for our family. Since it took an additional two weeks I would have thought there would have been some potty training that had taken place but given the change of environment possibly it went out the window. He is perfect and healthy. If you purchase expect a two week window before your pet arrives. That two weeks feels like forever but once in your arms you will be very happy. ”
“DEVERYONE at pawrade was wonderful ”
“I've read tons of reviews on other websites about people being ghosted after they purchase their puppy. Thankfully, that was not the case with Pawrade! Every time I reach out someone was there to answer my questions. Starting with Janell who found servals puppies within the range I was willing to travel. Morgan who setup my travel arrangements and Rachel who answered all my follow up questions even after I received my puppies! Yes, I bought two and the breeders delivered them freshly bathed with bows wrapped around them covered in receiving blankets. They also gave us a baggie full of food for the long ride home! I couldn't have asked for a better experience and I've already referred a few people! Thank you Pawrade for the new additions to our family! Yolanda”
“This is our second pup from Pawrade. The purchase and delivery of our new puppy went smoothly, and he arrived with a nanny in excellent condition. For the little pups, it is so worth using the nanny service provided through Pawrade. ”
“Wes is great and coming along well it's been a week already and he's opening up to us. He's so adorable and lovable he's a wonderful addition to our family. Thanks so much”
“The whole experience was great. Communication before and the follow up after could not have been any better. Wonderful people..fantastic little puppy. Mr. Stanford is now Murphy! Love him!”
“The process was easy and painless! There was always someone to answer our questions, and even spoke to my 13 year old daughter when she had questions. Our pup is absolutely amazing, and we have even kept contact with the breeder! This has been a fantastic experience for us!! ”
“Destiny Freeman was excellent. She followup with me on many questions. Kuma/Lochlan looked nothing like his photo. As agreed on the contract I made a 72 hr walkin appt to have the pup seen by a Vet. At the examination, Kuma had an ear infection in both ears, after a fecal examination he was diagnosed with Coccidiois and Giardiasis. All three have to be treated with medications, all before his first vacinations,I've known this vet for 11 years. The transporters were very nice young men. Regards”
“My little puppy is just adorable, and came in good health. Pawrade was very thorough with instructions along the way about what was expected from us. We are so glad to have her!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
