Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 226 of 337 · newest first
Verified · Oct 5, 2022

“Very satisfied with my puppy an love her so much thank you for all the help geting her ”

Joe G. · Fredericksburg, VA
Verified · Oct 4, 2022

“We adopted our new little guy who was known as Noir who we now call MacDuff (Duffy) through Pawrade. He arrived last Friday, and he is a bundle of energy and exceedingly loving. Thank you so much for getting him for us!”

Marnie R. · Reno, NV
Verified · Oct 4, 2022

“First time I ever purchased a dog/puppy, Pawrade was helpful & answered all my questions. I am so so happy with DAX!!! I would recommend Pawrade to everyone!!!!”

Mark E. · Thousand Oaks, CA
Verified · Oct 4, 2022

“My husband and I are so pleased with our whole experience with Pawrade! Communication was great between all parties every inch of the way. We would recommend them if your interested in a puppy. Speaking of puppies we just love our little pup. She is lively and lovable! We just laugh at her antics! Already she is part of the family.🌴🌠”

Audrey M. · Seminole, FL
Verified · Oct 4, 2022

“We had a great experience with Pawrade team. Our puppy is wonderful and the team was very helpful, friendly and supportive during all the process.”

Cristina S. · Woodbine, MD
Verified · Oct 4, 2022

“The best experience ever. I probably drove my salesperson crazy because I was very worried that I would get scammed but the whole process was flawless.”

Deborah T. · Hampshire, IL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Oct 4, 2022

“The team at Pawrade was great from start to finish. We picked up our puppy and are quite happy with him. Thanks and best regards, W.”

Wilfredo A. · Highland Park, IL
Verified · Oct 3, 2022

“Thank You very much Pawrade! We're very happy with our new furbaby. The experience was top notch, over and above!”

Victoria L. · Arlington, TX
Verified · Oct 3, 2022

“5 STARS TO THE PUPPY! !! First of all: I LOVE MY PUPPY SO MUCH!!! She is more amazing than I ever dreamed- she's the most well-behaved little puppy, it's almost adultlike! So as far as that goes, 5 STARS !!!!! The only reason why I took one star away is because after being with us for a few days she seemed as though she was getting sick, and she was! She had pneumonia, and and had to go to the hospital. I think maybe the trip was a bit much for her or she just had an accident eating . The vet said she inhaled vomit when she got sick, causing the pneumonia. Stella (her new name) still throws up almost daily and still has a bit of a cough but she's on her way back to being healthy- thank goodness ! I was so relieved she pulled out of it and well, she's a little bit more mischievous than before, but she's fantastic - even comes when I call her! Thank you so much for her, She is my little fur baby from Heaven! Thanks for everything!!! I LOVE MY DOG!!~!!! I will give good referrals!”

Jennifer W. · Portland, OR
Verified · Oct 3, 2022

“I have nothing but great experience using Pawrade. Like many others, I was very skeptical and hesitant to purchase a puppy from a website since there are so many scams out there. I'm so glad I called and did my own research before using Pawrade. They are a very reputable company! I am always able to talk to someone on the phone and they make sure you have all of the resources you need before getting your puppy home. My puppy arrived a few days ago and she's absolutely perfect! I definitely recommend using Pawrade and I will definitely be using them again in the future. ”

Catherine K. · Savannah, GA
Verified · Oct 3, 2022

“We love our new puppy!!! However, the experience with Pawrade was disappointing. The "texting" process was frustrating as responses were slow. The transportation options weren't explained well by the representative (mostly because of contact being through text rather than live conversation) resulting in us getting our puppy two weeks after she was available. Also, the website doesn't discuss all of the fees they add on beyond the price posted for the puppy. I would not recommend Pawrade. ”

Response from PawradeChristina, all of the travel options are clearly laid out on our dedicated travel page. Additionally, we spoke with you on the phone on 2 separate occasions totaling 20 minutes of talk time. Our phone number is also listed on every page of our website and we were always available to answer any questions you may have had. The only fees added on to the price of the puppy were the travel fees and local state taxes, both of which were clearly outlined during the checkout process. We are sorry to see you rated us a 1-star after delivering the exact happy & healthy puppy you purchased and will cherish for years to come.
Christina V. · Snohomish, WA
Verified · Oct 3, 2022

“Good experience I had no problems everybody was very nice and proficient”

Tim A. · Nicholls, GA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Oct 2, 2022

“Our little pup is so sweet and loving. The breeder did a fabulous job with the beginning of training. I highly recommend Pawrade. They did a great job with the arrangements with the breeder and the transportation. Aaron and Karen did the transport and were so good with communications. My puppy arrived happy and healthy! I can't say enough about the whole process! Thank you all!! ❤️”

Suzi K. · Quinton, VA
Verified · Oct 2, 2022

“Pawrade made finding and adoptiong a puppy, that was the perfect fit for our family, an easy and enjoyable experience. I would highly recommended Pawrade! We are so in love with the newest member of our family.”

Kate H. · Southbury, CT
Verified · Oct 2, 2022

“Love my beautiful Camila. She is a strong no fear puppy. Her eyes has so much expression. ”

Cassandra R. · Roseville, CA
Verified · Oct 1, 2022

“Puppy is awesome”

Ed B. · Phoenix, Az
Verified · Oct 1, 2022

“We are very happy with our corgi puppy! We were very nervous about getting a dog from an online third party website but Pawrade can be trusted. We are thrilled with the breeder we got our pup from in Missouri. They were very kind, provided a lot of good information and could tell that our puppy was nurtured properly. We can tell Pawrade vets their breeders and because of this we are happy to report we brought home a healthy, happy and confident puppy! Pawrade was very responsive to requests for pictures, information, and anything else we needed from them. Would definitely recommend!”

Matt H. · Glendale, CA
Verified · Oct 1, 2022

“We love our puppy. It was a very easy process and we couldn't be happier.”

Lisa C. · Galesburg MI
Verified · Oct 1, 2022

“For the money we already pay for flight nanny I would of rather had a direct flight for the puppy that is way too long of a trip. I would had paid more for a seat instead of stand by. And you should trim the hair a bit nicer. These pups are not cheap. ”

Judy M. · Sun City West, AZ
Verified · Oct 1, 2022

“Painless well worth the shipping cost dog(pug) delivered to my livingroom! Nice job by everyone!”

Rich M. · Plymouth, MA
Verified · Sep 30, 2022

“A great experience overall! Communication was relatively easy and quick, and I couldn't be happier with my puppy - she arrived happy, healthy and clean, and she's been an absolute angel since she got home!”

Joanna F. · New Haven, CT
Verified · Sep 30, 2022

“I was very skeptical on going through the internet to look for a puppy. This process has been seemless, and positive. The folks at Pawrade have been very helpful from the beginning all the way though picking up the puppy. I will refer more people to their site in the future.”

Mike J. · Downers Grove, IL
Verified · Sep 30, 2022

“Cash is the sweetest puppy ever! He is sleeping all night in his little kennel. He is doing well in potty training and, with the exception of a yeast infection in his ears, he is in perfect health. We are very pleased with our experience with Pawrade. Thank you!”

Janet B. · Tempe, AZ
Verified · Sep 30, 2022

“Tony was very helpful upfront answering questions and helping me understand the process. Once I paid for the puppy, communication dropped off considerably. I received contradictory information requiring me to follow up and clarify. Since receiving the puppy, I have received at least 3 different email requests to fill out the transfer or ownership documents that I have already filled out and submitted. ”

Stephanie H. · Stamford, CT
Verified · Sep 30, 2022

“Everything went well from the purchase on and everyone was very pleasant to work with. When the puppy was delivered the driver was very friendly and nice to deal with. If I had one concern or complaint it would be that there would be a little better communication about the travel arangments for the puppy coming from Pawrade, because the breeder reach out to us to keep us informed which she is totally awesome. ”

Bud A. · Gillette, WY
Verified · Sep 29, 2022

“I waited two weeks having already paid in full for Jasper and for transportation to hear about the process. The only way i heard from anyone was because I reached out and the whole time I got repetitive info. It made me insecure and unsure if I was being scammed because I had paid a lot of money. Once I received Jasper I've had endless issues going to the vet two times within the first week. He had mites and a yeast infection in his ears, blood in his stool, and a cough. I had to pay for four different medications and treatments.”

Alexis B. · Woodland Hills, CA
Verified · Sep 29, 2022

“I'm pleased and have no complaints with Pawrades service! I was a bit skeptical at first. I wasn't necessarily skeptical about Pawrade in particular but the idea of this transaction online was a bit untrustworthy to me. However. I took the leap and we now have a new fur family member! Pawrades employees as well as the breeder were helpful during the entire process. Responded and assisted with request/questions in a timely manner, understood my reluctance without taking it personal, courteous/friendly and for me just nice people to do business with. So thank you to the breeder, Pawrade and the ground transportation guy for assisting my Dogue De Bordeaux pup Sasha with finding and arriving to her forever home!”

Sharon M. · Chicago, IL
Verified · Sep 29, 2022

“I am so please to receive Maggie my new companion in a good condition. I will be looking forward to try to get another puppy in the near future. Thank you all for selecting me to be Maggies new mom.”

Victoria N. · Vacaville, CA
Verified · Sep 29, 2022

“Everyone I dealt with was professional, caring, and helpful. However one went far and above to satisfy my wife and I. LOIS KRAHLING is that person, and is now our "Puppy Guardian Angel". Thank you from the bottom of our hearts. God Bless you. Never change.😇”

Gerry D. · Riverside, RI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.