Verified · Sep 23, 2022
“Nothing everything when just perfect ”
Annette V. · Florence, SC
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 228 of 337 · newest first
Verified · Sep 23, 2022
“We did change her name to Jayzee. She is doing great. She is such a doll baby. She already has lots of toys and even more love”
Delilah & Russell B. · Marietta ohio
Verified · Sep 23, 2022
“very informative company. i am satisfied with my Oliver(chihuahua). they responded in a timely manner to all my concerns.”
Dios S. · Glendale, CA
Verified · Sep 23, 2022
“Thank you so much for bringing our new chihuahua into our lives. He arrived with such spirit and happiness, and fit right into our home immediately.”
Max K. · New York, NY
Verified · Sep 23, 2022
“I would not recommend Pawrade to anyone. Despite the fact that we love our new pug puppy, the entire adoption process is rushed, customer service is essentially absent, and you're better off buying from a puppy mill than this service. We spent almost $5,000 on our puppy including the air fare nanny. The day that our puppy is flying out to us we receive a phone call from Pawrade stating that our pug has a preexisting condition, patella luxation, but that it's not a big issue and that we should ask our vet if we want confirmation. We call our vet who does not recommend proceeding forward with the process since the puppy is likely to have issues. We call Pawrade back and no one answers. We were put in a situation where we felt obligated to pick the puppy up at the airport because we couldn't cancel the sale since the dog was already flying to us in an airplane the same day they notified us that she had a preexisting health condition. Absolute sham and will take your money in a heartbeat.”
Response from PawradeDominic, we're sorry if you feel a puppy mill puppy would be better than the healthy puppy you received from Pawrade. The luxating patella is grade 1 and is very minimal and will not cause issues in the future. You would have to worry if the puppy had a higher grade luxating patella, grades 3 and higher. Your puppy traveled to you on 9/20, however we attempted to reach you via phone and through our message center on 9/19. After no response to either attempt, we called and sent another response on 9/20 the day of your puppy's travel where we did finally make contact with you and you stated you understood and appreciated us calling to inform you. We do wish you and Petunia a lifetime of happiness and apologize you felt we put your in a difficult situation.
Dominic W. · Manteca, CA
Verified · Sep 22, 2022
“Could not have been easier , felt more comfortable and be more oleased with our newest addition . From the initial contact to handoff was seamless and easy . ”
Jim J. · Bellmore, NY
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Sep 22, 2022
“We love our new puppy! The process was professional and easy. ”
Kerry M. · Shell Knob, MO
Verified · Sep 22, 2022
“Got to say I was skeptical at first about purchasing through a 3rd party vendor over straight from the breeder. But Pawrade exceeded my expectations. I will definitely recommend !”
Marie D. · Woonsocket, RI
Verified · Sep 22, 2022
“Couldn't be happier with the service and beautiful , healthy puppy I purchased. The communication was excellent every step of the way, and there was so much helpful information provided to help guide me through the process. Definitely worth the money to have that kind of piece of mind.”
Shelley C. · Danville, CA
Verified · Sep 22, 2022
“Customer service was excellent! Through the individual messaging center and if I just called the regular line, I always reached a live person to speak with and had my questions answered. That is a huge plus in my book especially these days with companies not being available to speak with someone live. Everyone was very helpful! The breeder that I got my new love from was extremely accommodating, very sweet and very professional. Thanks again for an smooth transaction from viewing to purchasing our new family member. Noelle”
Noelle A. · Loxahatchee, FL
Verified · Sep 22, 2022
“Gabe is everything I could have asked for! Thank you to Pawrade associates, Paul & Lindsay, for all your immense help! ”
Ashlyn J. · Houston, TX
Verified · Sep 22, 2022
“Iam very happy for my new family member I am having so much fun getting to know my forever new family member ”
Brenda blue · Chicago, IL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 21, 2022
“We had a fantastic experience with Pawrade. Our puppy arrived on time, in good health, and exactly as promised. Pawrade was very transparent throughout the entire experience and made us feel secure about the process. We love our new little fur baby!”
Robert H. · Renton, WA
Verified · Sep 21, 2022
“Great service with lots of information provided. They made it really easy to know what to do. The puppy is awesome too! If there was any negative at all, it was with respect to the puppy delivery. The driver was great and communicative. But our stop on his route was at about midnight. That made for a rough transition in the middle of the night. ”
Jeff M. · Peoria, AZ
Verified · Sep 21, 2022
“Super easy process and we couldn't be happier with our little girl. ”
David D. · Fall River, MA
Verified · Sep 21, 2022
“This is my first puppy I ever paid for. The process was easy and I got my puppy in good time. I would use pawrade again if I get a another dog.”
Ashlea J. · Houston, TX
Verified · Sep 21, 2022
“It was a great experience and our new puppy is the best. He is so loving and playful. ”
Melanie B. · Piney Flats, TN
Verified · Sep 21, 2022
“My puppy has brought me so much joy she is healthy and very much loved!”
Karen D. · Orlando, FL
Verified · Sep 21, 2022
“I am not happy with the service as following reasons. 1. The dog was delivered on 8th day after he left the breeder which is much longer than you originally promised. 2. The dog has parasite issue.”
Response from PawradeXiamin, we are sorry if there was some confusion regarding your puppy's transport. We previously communicated that your transporter received a flat tire and had to locate a rental vehicle, this all occured before your puppy was picked up and in transit. While it delayed pick up and ultimately delivery to your house, your puppy was not in transit any longer than our standard protocols of 2-4 days. Please submit your veterinarian documents so we can ensure Dasher is covered under our comprehensive health guarantee. We wish you and your new family member all the best!
Xiamin C. · Cupertino, CA
Verified · Sep 21, 2022
“Love the way your customers reps treated me”
Jorge C. · Virginia Beach, VA
Verified · Sep 20, 2022
“Got my new puppy on Saturday! He is a dream!! Seriously couldn't be happier! THANKYOU 💕”
Maren M. · South Pasadena, CA
Verified · Sep 20, 2022
“Very pleased with Tessa, a miniature bichon. Your Service was great and putting the puppies on protein supplements for a week after traveling is a life saver, thank you for everything and all your team. ”
Meredith H. · Springfield, TN
Verified · Sep 20, 2022
“I am elated to have this puppy, she is everything I could have asked for and more! Adorable, sweet, intelligent, loving, and healthy! What a great personality and did I mention how beyond cute she is! Everyone was very helpful, attentive, knowledgeable, personable, and responsive. Working with this breeder was great also! I love the zero puppy mill policy and would recommend pawrade to anyone, and will go through them again in the future. Thank you for my new family member!”
Gianna P. · Rotterdam Junction, NY
Verified · Sep 20, 2022
“I had a fantastic experience with you all the way through…GIGI / Zoey is adjusting well to her new Home…She's a Fantastic little Dog…We're having lots of fun getting to know each other!”
Sheryl R. · Wilsonville, OR
Verified · Sep 20, 2022
“I was very pleased with the diligence that Pawrade took with the puppies. I h had my bichon delivered to my door and was very pleased. The delivery service was very professional and obviously loved his job. I felt the prices were a little high but I got a beauty who is healthy, frisky and just wonderful. ”
Linda G. · Hampton Falls, NH
Verified · Sep 20, 2022
“They are very good. That being said I need some things from the people that delivered Nate but they left in a hurry. So I never got what I needed after the dog was dropped off. 😕 overall the service was good. Rose Keelan. ”
Rose K. · North Myrtle Beach, SC
Verified · Sep 20, 2022
“Bad breeder, I have pictures and can explain more in depth. Pawrade should beware of this breeder. Pawrade staff is good and helpful. Also was strange that MetLife coverage is not applicable if I arage transport. ”
Chad S. · Fort Myers, FL
Verified · Sep 19, 2022
“Andrew and Garrhert were great. They took care of Mea and she arrived in great shape. Both young men took care of her extra ordinarily. ”
Yolanda M. · Goleta, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.