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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 229 of 337 · newest first
Verified · Sep 19, 2022

“Parade did a wonderful job on keeping me informed and updated on my new puppy would definitely recommend them to my friends and family ”

Lori B. · Flagstaff, AZ
Verified · Sep 19, 2022

“Excellent customer service, from the beginning to the very last moment everyone was extremely friendly, professional, attentive, caring , accommodating, attentive, and loving. The love poured out of everyone that had anything to do with this transaction. The delivery team was awesome, kind, warm , attentive, loving, respectful, professional, and knowledgeable. The entire experience was great! Truly amazing and easy , love was definitely pouring out of every single person involved in this beautiful experience. I will highly recommend this wonderful opportunity and experience to everyone I know that is looking to purchase a puppy or pet . ”

Marisol A. · Greenwood Lake, NY
Verified · Sep 19, 2022

“All of was wonderful thanks so much ”

Kimberly M. · Apache Junction, AZ
Verified · Sep 19, 2022

“I ha e to say I'm 50/50 on how this all went, I feel that you have to many departments during the process, such as as soon as the sales rep is done it goes to ownership, transport, health. Once the sales done and starts to go to the next process I feel the sales person should be checking on all other departments to make sure all is done as told to the customer cause in my case the transport company failed to pick up the puppy but the ownership department didn't even k ow this then the transport department didn't check with transport or the breeder to make sure that the puppy was picked up. So after the missed pick up I was told a date while waiting the breeder didn't agree with pick up times and then was kicked off the program my money was reimbursed to me then later that day was told I can repurchase the dog and get a sooner date of pick up when that day came no pick up happened again I found myself making all the calls and doing Paerades job after the amount of money I was spending. ”

Response from PawradeHi Charles - We thank you for the honest feedback and review. We are sorry there were transportation issues and you were forced to manage that process. This information will be reviewed internally as we are always looking for ways to improve. We are wishing you all the very best stories to be made for this new chapter in your lives.
Charles Campbell · Seaford Delaware
Verified · Sep 18, 2022

“Everything was awesome. great experience. best puppy ever ”

Tyrone H. · Walden, NY
Verified · Sep 18, 2022

“Dog showed up healthy and happy with plenty of energy she's been a good dog with minimal accidents!”

John J. · Stormville, NY
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Sep 18, 2022

“Excellent experience ”

Gabriela P. · Orlando, FL
Verified · Sep 18, 2022

“Love this website! Everything was easy and smooth. We almost got scammed days before I found you guys! I'm so glad we found such a trustworthy website! Everyone was super helpful and they had a great attitude. From start to finish it was perfect and our pup arrived yesterday and she's so adorable! I would definitely recommend this site for your next pup! I also found that all the workers seem to be true dog lovers and made sure they gave us all the info to insure the best care of the dog. Thanks guys!! Brynn is happy and running around as we speak! Awesome way to get a pup! ”

Melissa S. · Lanoka Harbor, NJ
Verified · Sep 18, 2022

“Absolutely amazing service. Pawrade obviously puts a lot of effort into getting their breeders, employees, and customers to ensure a seamless experience. Puppy Health is the number 1 priority for them, and it definitely shows. ”

Braden S. · Arvada, CO
Verified · Sep 18, 2022

“They made the transaction easy Helped with all aspects of purchasing my little girl”

Patricia T. · Milwaukee, WI
Verified · Sep 18, 2022

“My experience with Pawrade was wonderful. Great customer service and I was kept uptodate on everything that was happening during the process of him being brought to me.”

Joretta H. · Mebane, NC
Verified · Sep 18, 2022

“This was a seamless transaction! Tabby was safely delivered to my door, and she is a beautiful little delight! Well behaved and calm. We're so happy together!”

Kathy T. · Tampa, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Sep 17, 2022

“So happy with our Delilah. The entire experience was great. They were very reassuring and always a quick response.”

Erica K. · Franklin, NJ
Verified · Sep 17, 2022

“I received a beautiful healthy puppy. Pawrade keep me informed all the way to delivery. A very good experience from looking on line and picking a puppy from a picture. I highly recommend this company.”

Chauncie D. · El Paso, TX
Verified · Sep 17, 2022

“We are so pleased at the services we received from Pawrade. From helping us find the right puppy to helping us get him delivered to our front door the team was second to none. They took all the guess work that can come up when finding the right puppy. My family would highly recommend Pawrade.”

Lori U. · Athens, PA
Verified · Sep 17, 2022

“I got my new standard poodle from Pawrade they were very helpful in getting my new puppy. The transporter that transport my puppy to me was very helpful they let me know the whole way how she was doing. Maggie is playful energetic. If I was to get another puppy I would go through Pawrade.”

Niesha M. · Inglewood, CA
Verified · Sep 17, 2022

“Everything was professionally done we were very satisfied with Pawrade The only issue we had was the vet papers we received with Janie We're not signed by an actual veterinarian so we have to redo all of the vaccinations to confirm that she actually has them The vet check went very well and she's very healthy puppy Thanks again for everything I don't know how to upload our 72-hour vet check”

James L. · Proctorville, OH
Verified · Sep 17, 2022

“I have now gotten two dogs from you guys and couldn't of went any better. And we love our babies! Thank you! ”

Cristal C. · Jupiter, FL
Verified · Sep 17, 2022

“Absolute perfection every step of the way with Pawrade. The puppy concierges, Jenell & Sara were quick to answer any questions and very helpful with additional information. The travel and prep concierge, Carli, was very clear and concise regarding paperwork and planning. Our puppy nanny, April, who traveled from Indiana to Maryland with our puppy, was incredible. Our sweet little guy arrived healthy and happy. Last but not least, the breeder was available to zoom to see the puppy before the final paperwork was completed. I would strongly recommend Pawrade to anyone looking to add a healthy and happy puppy to their family. A very ethical and caring company. ”

Dawn D. · Annapolis, MD
Verified · Sep 16, 2022

“Only thing I would negatively comment on is the communication with pawrade reps wasn't what I hoped it would've been. They are slow to respond to emails or messages via the website at times. My wife and I are deathly afraid of all of the online scams when it comes to buying puppies and when the messages and emails stopped we felt that is exactly what happened. But we were relieved when the messages finally came along with our new puppy which we adore. ”

Brian D. · San Antonio, TX
Verified · Sep 16, 2022

“I was greeted with kindness and enthusiasm from the beginning. Every step of the way was done. With professionalism. Sues, the ground transport driver was so delightful. What an awesome women. Very smooth delivery. Tha k you so very very much. Many blessings to you. Scooter passed his wellness check with flyi ”

Sabrina D. · Yakima, WA
Verified · Sep 16, 2022

“Experience was great and we are loving our new puppy! The only feedback that I have is that it took 3 days for puppy to arrive and I could have had him flown here faster. I'm not sure which form of transportation is best…seems like a long time for puppy to travel in a van…”

Renee S. · Matthews, NC
Verified · Sep 16, 2022

“Definitely satisfied I would recommend for anyone looking for a good dog ”

Brandon S. · Oak Park, MI
Verified · Sep 16, 2022

“It was a great experience, we were always in constant contact, and the mist pleasant people we have ever dealt with, we thank you”

Frank T. · Canaan, NH
Verified · Sep 16, 2022

“Awesome and easy process. The puppy came as promised and is amazing!”

Greg E. · Staten Island, NY
Verified · Sep 16, 2022

“Absolutely the smoothest and easiest way to get two sweet puppies. From Tom to Jade to Destiny to Reagan and of course Hammond's (aka Alfie now) breeder, the experience was so wonderful and exciting. Alfie is the cutest, most lovable, smart, happy, tail waggin little boy. He seems very at home here. He and Astrid (aka Honey) are best buddies. They play, then when tired, they pile up on each other. They both have made this house such a happier place. Thank you just isn't enough to tell you how wonderful you all are. Kathy K”

Kathleen K. · Rowlett, TX
Verified · Sep 16, 2022

“It was great experience. ”

Svetlana G. · Metaerie, LA
Verified · Sep 16, 2022

“Janelle is Absolutely Precious!!! Your company is very professional and automated. Ty for a beautiful puppy!!! 🐶💕”

Denise H. · Buckhannon, WV
Verified · Sep 15, 2022

“This is our first dog. The Pawrade team has been amazing worth communication and providing information every step of the way. We could not have been more happy with our experience especially since pet owning is a new experience. Thank you! ”

Bryce T. · Long Beach, CA
Verified · Sep 15, 2022

“Overall I had a great experience with Pawrade! It was a lot of fun to talk to my "Puppy Concierge" and learn about prospective puppies. I had spent a lot of time on my own trying to determine exactly what I was looking for, which did help narrow things down quickly. Everyone was really nice and extremely friendly like they are cheering you on along the way! I think for my next puppy I would go pick them up myself but arranging transport was generally smooth as well. There was a hiccup or so along the way which happens, but Tania reached out and helped answer my questions and sort out any issues. My puppy and I are settling in to our new home and she has been having a great time meeting people. Thank you to Pawrade I am having a blast with my little bundle of energy.”

Dax L. · Quincy, MA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.