Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Excellent experience all around. Many thanks to all at Pawrade and the breeders of Sindy Lu.”
“Communication was the very best! Everything went smooth. I would like to see pictures of the parent dogs on the listing. ”
“This puppy is adorable and sweet tempered. The breeder did a great job with him. It seemed like a long time until I finally got him home but we're happy with him. He is learning quickly and potties outside or goes to the door to let me know and it's only been 2 days. The long trip in the van did go a long way toward crate training him because he adapted easily. I forgot to give the drivers a tip so I'd like it if they could contact me so I can Zelle a gratuity to them. I still don't have the paperwork work on transfer of ownership but I did sign off when he came. I'd like a copy of them for my records. He had his vet check last Friday and our vet was impressed with him and looks forward to caring for him. Doing the paperwork was confusing, especially when the puppy arrived at night but generally I'm happy with Pawrade and will suggest them to friends.”
“My experience was awesome from beginning to the end. The agent (Aaron) was professional and courteous at all times. The transportation team was professional to say the least. I would recommend their service at any time. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Had a great experience!!!! Very responsive kept me informed and gif the best puppy ever Highly recommend . ”
“I have to say the initial purchase process was not a great experience but the following interactions with Tom were great. I have to give special thanks to Lindsay W!!!!!! She made us feel like we were the only family getting a puppy. She took the time to correspond with us daily even if we hadn't sent a message needing answers to questions. She sent updated pictures from the breeder in answer to my concern regarding the actual size of the Saint Bernard puppy that would be with us within a couple days so we could make sure we had everything the puppy needed. She never left us wondering what was happening next or when. ”
“This website is legit. There was a delay to make the delivery by ground; but I was constantly updated about the status of the estimate arrival time.”
“Jaimie is a love. So affectionate. He will love and be loved for a long time!”
“I have been very impressed with every one I have talked to along the way in adopting Bauer. You have a great sevice. Thanks Pawrade.”
“Really happy with this company and service. I first picked out a puppy and decided the breeder was a little shady so I wanted to back out. The service recovery here was phenomenal and everyone I spoke to were polite and customer oriented. I called them constantly impatient about my voucher, spoke to multiple people, and they all made sure to help me with whatever questions or concerns I had while being extremely patient with me. Once I had my voucher I chose a different breed of puppy, and just received him early this morning - He's seriously the most sweetest, cuddly puppy I have ever seen! He's already made friends with both my older, grumpy maltese, and my younger golden retriever. The wait was totally worth it.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very easy and quick! The gentleman who dropped our little pup off was very sweet and nice. Thank you for this lovely opportunity!”
“The process in getting our new dog was very easy and communication was great. My biggest concern was where was my dog bred, lack of information about parents (names, pictures, what is their history) How many puppies were in litter, did parents have genetic testing prior to breeding. What are the conditions that my dog lived for the first 3 months of life? The 72 hour vet check showed that the umbilical hernia that my dog has, in the opinion of the vet, is congenital. Susan and Levi ( who were so very nice!!)said that their vet said it was a fatty mass. My vet said that I have to really watch it because it's on the larger size. Does Pawrade actually meet with the breeders? It states "no puppymills" but what proof of that do you offer and how do you know? That was the reason for my 3 star rating. Nothing to do with the process but more the vetting of the breeders and the puppies. ”
“Outstanding customer service! Constant communication, which helped me feel confident that they truly care about my puppy and my satisfaction as a customer. Quick responses to my many inquiries. They make it easy to communicate through texting or email. They answer the phone immediately and they truly care about customer satisfaction. I was very nervous about the transport because it takes 2 to 4 days and in my case it took four days and I was a nervous wreck, but my puppy arrived happy and well cared for. He was healthy and the gentlemen that transported him were nice and compassionate and truly cared about my puppy. You can also follow the GPS tracker for the entire time which I thought was fantastic as I was tracking every hour for four days until my puppy got here. I would highly recommend Pawrade if you're looking for a new puppy to love. I can't say enough about the outstanding customer service, and every need and every question was answered and addressed quickly 😊”
“Whole process was absolutely fabulous from start to finish. I live in NY and puppy was in Michigan, and I opted for Pampered Ground Delivery with all of flight delays and cancellations. Great choice - wonderful choice for me and for puppy Pippa. She arrived awake, alert, ready to move right in. Can't say enough about this whole experience with all contacts. Thank you all!”
“We love our Moe , she is so much fun , snuggly , loves bite feet lol ”
“The people at Pawrade were very friendly and answered all of my questions. The only thing I would suggest is giving a detailed breakdown of how the process works once you choose a pet. I paid and shortly after recieved a lot of information about their requirements about my responsibilities as the owner, but nothing about when to expect my puppy's arrival, or how long things would take until I asked. It would have been comforting for the first thing I received after payment to be "here's exactly how our process works and how long it can take". Also if they would have checked in with me daily, instead of me checking in. Otherwise we're happy with our experience and love our puppy.”
“I love Pawrade. I have purchased three puppies from them. The process easy. The staff is professional. The breeders are great. All of my precious puppies are healthy and wonderful. I would recommend Pawrade to everyone!”
“Awesome service. Lindsay and her team were very helpful, answered all my questions. We love our new Boston! He's healthy and beautiful. Delivery service was communicative and friendly. Overall really great! Thank you for all your help Pawrade. ”
“Why was I given wrong information about date of birth and mom and dad on your website to the actual paperwork given to me at pickup? No one has reached out with several questions I asked other than her DOB is July 19 not July 18 from your website. I have asked several times for micro chip manufacturer's name even called original vet and they said breeder put it in. Tried to contact breeder but can't get a hold of him. All I have gotten is website to register but they asked for manufacturer information.”
“Puppy has been great Blake is the sweetest I'm so happy with y'all's service. Blake pass his health check today and got a chip installed so we never lose him!!!! ”
“I couldn't be happier. Amazing communication from pawrade. Super easy to navigate the website. They really screen there breeders. As well. Honestly out of all my dogs over the years Murphy is the best teddy bear playful pup and so well behaved already. I'd recommend this site to anyone looking for an amazing pup. ”
“I was a little nervous buying a puppy on line, but Pawrade did everything they said they would. They were very thorough on information and helpful when I had questions. We love our little dog. A couple of times, as the delivery got closer, the phone lines were busy or we got a recording that no one could help us at this time. I'm sure it was due to being busy, etc. ”
“It's the worst experience I've had in my life purchasing a puppy. They show puppy pictures of when the puppies are born and and are 2 or 3 weeks old they don't put updates because if they were to put it an update picture trust me I would've never spend my money on that dog It isn't a pomeranian it ended ip being a pom muxed with a corgi I had the dog for 4 days Not knowing what to do with it until I found a homeless lady that needed a friend and gave it to her I ended up losing $3000 plus 800 and change for traveling expenses And I asked you guys that I didn't want the dog to give me back my money and you guys said you don't want the dog that's fine but you can't get your money And you wanna know how you guys did 2 million thumbs down”
“Calvin is a doll, so cute and perky. The delivery service was exceptional. Thank you so much!”
“Everything went smoothly and quickly. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.