Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Betty (new name Roxie) is a perfect little Yorkshire Terrier puppy. She came to me in good health and well socialized. She had no trouble adjusting to the other pups I have and to me! I have used Pawrade several times to buy pups and have always had a great experience.”
“They made my newest family adoption easy and safe. They were prompt, courteous and helpful when I had questions or concerns about Gus' arrival, what to expect and when to expect my furbaby. I will recommend them and actually met a client who also used their services and had nothing but good things to say about the process and loves her dog Ruby.”
“I fell in love with Bella after just seeing her pics on the awesome Pawrade website. From the wonderful and helpful staff, the excellent breeder and to the drivers, I am very impressed with everything this organization has done for me and the beautiful puppy we are so grateful to have. She will want for nothing. Thanks to you all!”
“My beautiful puppy arrived last night at 1030. I would have liked to have her arrive by dinner time. But that is ok it is the way it worked out. Paisley is exactly the dog I picked and your report on her was right on. I don't know how to transfer the insurance.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Working with Tara was a fantastic experience! Could not be happier with the team!”
“I want to thank Pawrade for a smooth transition despite the original puppy we picked out becoming ill before transfer. We received our new puppy now named Maisie a white highland terrier on June 10 Everything went as expected. I would recommend the service again special thanks to Amber Lois our concierge she was wonderful and Ashlae”
“Mr Bentley arrived happy and doesn't seem to be stressed at all.. Hes fitting right in. SONNY was his list name”
“Pawrade was the easiest and best experience. They explain everything and help you through each step. It was a long 5 weeks waiting for my puppy to be delivered, but so worth the wait. I totally recommend everyone to use them to find their family furbaby.”
“Our new addition to our family made it safe and sound after a long journey”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great experience. Have a healthy loving puppy thanks to Pawrade and their help”
“My second pup from you all and all went very well”
“If I could leave zero stars I would! They sent me a sick puppy, regardless of their final vet check done by the breeder! These breeders probably have the vets in their pocket! My puppy came sick with canine enteric coronavirus, kennel cough, and giardia parasites! She had bloody stool for days and I spent well over $4k in medical bills trying to figure out what was wrong with her! NONE of which is covered under their puppy guarantee! DO NOT fall for it and get a puppy from them and if you do, make sure you read the fine print before signing the contract! Highly highly highly DO NOT recommend!!!”
“Great experience all around!”
“I was very happy with the entire process. Your communication was wonderful. The puppy is happy and healthy! The transport team did an excellent job and were again amazing with communication. Every one was kind and friendly. I highly recommend!”
“Everyone was very nice and helpful”
“Pierre is my loving puppy, I’m so happy with him! We are potty training now and that can be frustrating, I hope he gets it soon. Sincerely, Mommy, that hopes potty training ends soon💕”
“I love my new puppy! The process from beginning to end was easy. Everyone involved was friendly, knowledgeable and very helpful. The transport team was the best. I knew where they were every step of the way. I would use and highly recommend Pawrade.”
“We love our new little one so much. We can’t imagine life without her. Thank you for making eveythjng so seamless and easy.”
“I think things went well with the purchase. Not sure what could change to make things any better. I wish that I could have received my puppy with completed papers or at least know they are in the mail with new name, birth dates and family details etc. But, I'm very satisfied and we love our puppy Indiana. I would not hesitate to purchase again or recommend your business to others. Thank You”
“This site is legit. I’m very pleased with my new puppy. They kept me updated and answered any questions along the way, which made the process a breeze. I would refer this site to family and friends or use it again.”
“Pawrade is very thorough and timely and friendly and reputable. I would highly recommend them!”
“Smooth process.”
“Professional handling from start to finish.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.