“Great experience from start to finish. Answered any and all questions I had and kept me informed when anything changed. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Everything went smoothy and professionally. I couldn't have asked for better communication about our new baby. Every call and question was answered immediately and the travelling doggie delivery husband and wife team right to our door, in a somewhat rural location in Vermont, was delightful. We have other dogs in the house but now we're dealing with the exuberance and energy of a puppy. It's crazy, but fun.”
“I've been really looking forward to leaving this review. I wasn't sure which direction it was going to go as I have never purchased a live animal from a website or using a transport service. I think the most important thing I can say to anyone who would be considering using Pawrade is to make sure and read all the information Pawrade provided. The company does a fantastic job of explaining the process, which can be quite lengthy, but it is for the best interest of the puppy. Once I knew and understood that this was not going to be a quick process I was OK with it and knew what to expect each step of process. My puppy Daisy arrived healthy happy and playful. I was very nervous because I was one of the last stops and it took four days for her to arrive. Pawrade indicated that it could take 2-4 days so this timeframe was acceptable. I was preparing for the worst. But that was not the case. Daisy was absolutely perfect! I highly recommend Pawrade and would use them again”
“Every step along the way was fantastic. Everyone was so helpful and answered all my questions. I now have a very sweet puppy that is settling in very well.”
“I think overall that some people that I worked with to have our puppy come home were amazing. Always answering my question and was always on top of things if I was just to rate her I would give her 5 stars. Some other communication was off and wouldn't get responses. I finally got my puppy and we couldn't be happier. Wonderful addition to our family ”
“This was the best way for me to get the puppy I wanted. Once I found the right one, there were financing options as well as delivery options. I'm so pleased with my new little girl! She is real joy! I would have liked a little more time with the breeder when I picked her up, but we were in a very busy office. However my breeder did leave me her phone number for any questions that may arise. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I can't say enough about how pleased and thankful that Mario and Mac are part of my life now and thanks to Pawrade who made it happen!! It's a very anticipatory process but they were well worth it!! I can't wait to embrace the next precarious antics they perform minus the potty training!! Thank you again to Pawrade and all the staff involved to add such pleasure in my life!!”
“This was a wonderful experience! I worked with a fabulous puppy concierge once I decided to bring a puppy into my home via this organization - she kept in constant contact & really managed my expectations throughout the process. My little guy is just perfect!”
“The Pawrade team is full of enthusiastic pet lovers. It comes across in all of their communication. They seem to love their jobs and really care about the pets they are placing. It was easy to send them questions via the portal during the process. Overall, we had a great experience and our two boys are thrilled with our new puppy. Tx a million to the Pawrade team! ”
“I absolutely love my new puppy. I named him Doby. He is so sweet and loveable. He only had a few accidents inside. He goes into the yard on his own and I immediately praise him. He's such a good boy. He goes straight to bed and doesn't even whimper and he sleeps through the night. He is wonderful. Thank you sooo much for my beautiful little boy.”
“My transaction to purchase Micah was amazing. He is healthy and adorable! Thank you Pawrade!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We were very satisfied with the whole process and love our little puppy!”
“Love our puppy! The process was pretty easy and straightforward but…NO communication from the breeder and minimal communication from the transport?! Their website says they drive in 2 people teams for "24 hr" operation but there was only 1 driver. No welcome packet from the breeder with instructions? Weird. I don't fault Pawrade for the breeder and transport but wish there was more communication and transparency. ”
“It was a smooth process. They were very responsive to any questions we had. ”
“I am amazed how wonderful the entire process was from beginning to end. Everyone I worked with was very professional, a wealth of information, and made me feel very secure in the whole process. The constant contact was amazing and they literally assisted every step of the way, I am so glad I chose Pawrade for my new fur baby!”
“Smooth sailing! Everyone worked seamlessly to help us on the procedure to get our little sweetheart. ”
“Great experience, everyone was wonderful, and keep me updated.”
“Great communication throughout whole process. My puppies arrived on time and in good health. I just got overwhelmed sometimes because of a lot of information”
“We picked up Sara as planned at the breeder's home. We were able to see how well he cared for his puppies. He was delightful. Our Sara could not be more perfect. She traveled well and has learned very quickly how to be a wonderful part of our family. We are very happy with her and PAWRADE!”
“In the time between reserving Cassie and her transport to my house - communication was difficult to navigate. No one central contact. Confusing as to charges. No printout of what theses charges were for just an email stating it was paid through my financing. Emails from you were lengthy and at times repetitive instead of clear and concise. The MetLife was misrepresented as a must. Not an option that was needed to be paid for and unclear what it really was and the coverage and cost I was stressed as to the food to buy for her was not told to me. I had to try to find out from the drivers. I was stressed that I could not get a vet appointment within 72 hours. It was even suggested that I try to get a different vet. Cassie arrived Friday night. Impossible to get an appointment in that time frame. Only to find out it was so I could BUY this MetLife insurance. This is an unnecessary burden to place on a new owner. Cassie has an appoint within a week with her regular vet whom I trust. ”
“The 2 bad things are no communication to eta along route, 2nd they said between 2-5 days end up being 6.5 days she was super thirsty!”
“The best experience and cutest healthiest puppy that I recieved… pbreeder did excellent job and Pawrade very informative and great communication throughout the entire process… my shihpoo was delivered right to my front door!!!”
“You all have worked hard and made the best effort to get this smooth transition from the private breeder to different specialists from Pawrade to the nanny who is currently flying out to Tampa, where we will meet later today. This is an exciting time for us, especially our current Maggie (Chihuahua). Hope everything will go well after the arrival is done. Again, many thanks to all of you. I will keep you all posted on how this puppy doing and some photos if possible. Deborah and Darren ”
“Everything went great. Very seamless. Thank you. ”
“Carmin is now named Taylor She is a sweet little lady Not a great eater… we are very happy with her. The drivers for the delivery van were the nicest Couple. Watching their travels On line was very helpful to estimate their arrival. I would highly recommend Pawrade to Anyone searching for a puppy. ”
“Pawrade introduced us to Eli, the world's sweetest bernedoodle that has settled in very nicely at his new home with us. My kids love him! The reps at pawrade were all friendly and matched my excitement for Eli. The process was pretty painless and the only reason I take away a star is because the delivery listed as "Pampered Delivery" is a bit inaccurate. Eli first went to the wrong address, and when he arrived he was in a small kennel covered in wood chips. "Pampered" is not what I would use to describe that, but nonetheless he made it here safe and sound and is an absolute delight for our family”
“I am pleased with the process, but think that the communication could have been a little better and faster. There were a few things I was not sure about. ”
“The process overall was personable and easy. I love that they have checks and balances in place to ensure puppies are going to a reputable responsible family. They produced video of the puppy when we requested and answered all or questions in a timely manner. We would use them again!”
“Best experience! The support team was responsive, professional, and supportive. Asher is healthy, energetic thriving puppy. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


