Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I love her. She is beautiful. The gentleman that brought her was very professional I would recommend your company to friends look for a new dog 🐶. Thank you ”
“It was a good experience, I've already informed others pet enthusiasts to give you a try as well.”
“Your driver was terrific. He was polite and showed me things relating to Cassandra. I have one question regarding her paperwork. Why was nothing sent to me regarding shots and records of any kind?”
“Precious little corgi i cant ask for a better pup he's so playful and loving”
“I am enjoying Sierra. This was an easy process”
“Everyone has been very nice and approachable when I have questions that needed to be answered! Thank you very much!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“My experience was awesome From the first phone call in my interest of my puppy until the day she arrived to me safely. I would highly recommend Pawrade their team was extremely nice, friendly and excellent follow up to any questions I had. I will definitely use them in future!! 🐶❤️🐶💕!! ”
“Very satisfied with our puppies,the breeder and pawrade.”
“Great service! Kept in the loop the whole time by everyone. Puppy is more adorable than the pics.”
“I had a wonderful experience from beginning (searching and finding the perfect fur baby) to the end ( bringing my fur baby home) was seamless. Everyone was incredibly nice and helpful throughout the entire process.”
“Zorro, formerly known as Zak, arrived healthy and stunningly CUTE. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade was such an easy site to work. They truly took care of everything. The details they provided along with the ease of communication was absolutely delightful! I would recommend Pawrade to any and all people searching for their next sweet companion!”
“Early discussions with Pawrade on whether to raise a Lab puppy and the steps to purchase and transport her were very pleasant and helpful. The many Emails prior to puppy arrival we're very detailed about her immediate care and long term health. The young couple who delivered our puppy nonstop were really amazing. They established communication by phone and message and further provided a tracking app so we could follow their progress to our door. Our puppy arrived clean and well. The whole process was very well done. Thank you.”
“Pawrade provided kind and professional service. I was updated throughout the process and my questions were promptly answered. Thank you for helping us to get our new puppy!”
“I had a great experience using Pawrade! My puppy is perfect, and the staff was ready to answer any questions I had during the process! Great service, great breeder, great puppy!”
“Our new puppy is great! Arrived on time, healthy and happy. Pawrade kept us updated throughout the process and everything went smoothly. I would use Pawrade again without hesitation. ”
“Very happy with our puppy and the breeder. Thank You All.”
“You folks do a heck of a job connecting a buyer to the pet of their choice. There was a strong connection that I recognized as Garrett was placed in my arms. We bonded rapidly and by the time we arrived home, we were a thing. Your concern for Garrett is admirable. It's a big deal to give someone a pet. I think you have covered all the bases of responsibility. You did a splendid job, a team job. Garrett is healthy, you made sure of that. As I said, admirable. I sincerely appreciate what you have done and continue to do.”
“Had a very pleasant experience. It was just a little overwhelming all the different individuals I spoke to but our baby arrived in the best of health and she is a little princess”
“VERY happy with our new puppy! Pawrade was super helpful from start to finish. Very great and prompt communication. Would absolutely recommend!! ”
“The entire process was fantastic and our new girl Petal (formerly Jade) is doing Amazing!! Thank you for making this a great and stress free experience!”
“The people at Pawrade beginning with Tom to Destiny to Jade made all my worries go away about getting a new puppy from you. Astrid who is now called Honey is a feisty, adorable little girl who weighs 1.3 lbs if happy and healthy. I took her to the vet this morning because she hopped out of my arms into her playpen and her morning bowel movement had blood in it. The vet said she seemed fine physically but we will bring in a fecal sample tomorrow when we take Hammond now called Alfie for his well check. Thank you so much for bringing such joy into our household. Kathy Kottom”
“Very good experience. Ramsey now named Chopper is very playful. Thank you ”
“Pawrade was so great. Answered all my questions above and beyond. What a great experience after having some negative ones. ”
“Very happy with our baby girl Stella. Every thing went very smoothly, we couldn't be any more happy. She is a bundle of joy. Thanks for everything. ”
“Waited too long from the original reservation until the puppy arrived home. I believe the process is too slow. We are happy that we finally have it at home.”
“Kelsey now known as Kai is just as promises smooth transaction and delivery. She is just the most precious girl ever and is loving her new home… A lot of people told me I was crazy to buy from a breeder who was not local your reviews proved otherwise and you never once failed me with keeping me in contact during the whole process if I ever get another fur baby Pawrade will be my only choice ”
“W love our little Cavalier King Charles Yasir now known as Finn so much. You can tell he has been socialized and well cared for.We can't wait for all the new adventures and all memories we mill have ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
